ALICIA M. DI LENA

**** ****** ***** ****

Wilmington, NC 28409

910-***-****

ad2tzh@r.postjobfree.com

Skills Summary

To obtain a position in your firm as a billing specialist. I will be bringing with me many years of medical billing experience including claims processing, follow-up and payment posting. I will be bringing with me a great deal of experience, including organizational skills. I hope you can consider me for a position within you. Thank you in advance for your consideration. I look forward to hearing from you.

EDUCATION:

Connetquot HS-Bohemia,NY: 1978

Briar Cliff College-Patchogue,NY 1995- Associates Degree inMedical Billing Procedures

Experience

Kohls- Customer Service Associate 2017- Present Wilmington, NC

Manager; Robin

Working hand and hand with customers on a daily basis as cashier associate checking customers out on purchases made. Managing customers complaints on a daily basis with resolution to their issues. I work at customer service handling daily purchase returns and any issues that may arise with purchases and returns. Work the Amazon return center as well. I also work I several departments on the floor as far as men’s, women’s, intimates, etc departments assisting customers on floor with questions regarding merchandise. Working with with the customers at the register part of my responsibilities include stalling credit cards and rewards cards. I average a 5.5% percent conversion on a 3.2% required goal.

DHHSNC- Division of the Services for the Blind 2016-present Wilmington, NC

I am a processing assistant for rehabilitation counselors at services for the blind. My daily responsibilities included creating client charts, creating authorizations for medical procedures and purchases required to assist our consumers in successfully completing the rehabilitation process who are dealing with visual impairment to regain the ability to reinstate to their existing employment or regain successful employment. I worked daily hand in hand with our consumers via phones conversation and in person creating appointments and assisting with issues that may become an issue. I work daily in assisting clients/consumers with support through their rehabilitation process in any way I could such as contacting providers, colleges etc. informing them we will be covering the expenses through the rehabilitation process. Spoke with clients on a daily basis. This is a state funded organization through the department of health and Human Resources.

Wilmington Health Associates 2005-2016 Wilmington, NC

Billing Associate/Cash Posting Supervisor

Started with this company as an A/R representative handling the Cigna open accounts/ A/R after 6 months this account was cleared up and moved on to gain the Medicare-Medicaid A/R. With this position I communicated with insurance companies and patients on a daily basis resolving outstanding balances patients felt they were not responsible for. I worked with a very high balance of customer service in this position as well as my other positions. After 3 years with this company, I was offered a Team Lead position for the posting department, which I accepted, I was responsible for a team of 8 employees. It was my responsibility to make sure all incoming payments correspondence were posted to our system within a timely basis with limited error ratio. I was responsible for posting between 8,00,00to 10,000,000 per month as well as nonpayment correspondence. I was in charge of creation of monthly balancing spreadsheets ensuring all payments received were balanced to bank deposits. These reports were shared to the accounting department to ensure that the month end and year end balanced to the deposit records.

Financial Medical Systems (FNS)(2000-2005) Hauppauge, NY

Posting Department Supervisor

This is an outsourced medical billing company that provided medical billing services for both hospitals, and multi-specialty provider offices, all with individual TIN numbers.

Entering the interview from an employment ad for an insurance A/R specialist. I was immediately hired as a supervisor of the posting department position that had just opened within the company, due to my extensive experience.During the interview process I was asked to stay and meet with both the CEO and CFO and was hired on the spot. Here I was in charge of Rae payment posting department with a staff of 19 employees. I also helped in the creation of a new payment posting system working side by side with the programmer f the company. I was responsible for entering payments to the practice management system both electronically and manually, working through rejected payments and manually keying them manually. I was in charge of making sure all payments balanced to deposits. I was also responsible for mail intake and creating batches for posers from checks received. I worked closely with patients working through any issues they had with their accounts.

Advanced Medical Systems Sept 1997-2002 Hauppauge, NY

Data Entry Supervisor

This is an outsource billing company providing billing services for multiple offices with multiple TIN #s. Billing services provided for various specialties, including hospital billing.

Here I was hired as an A/R follow-up specialist working on Medicare claims filed. Was then offed a position in the posting department and within a few months being in posting department I was offered the department supervisor position. I was responsible for manually keying of charges from multiple providers as well as posting payments from patients and insurance carriers.

LifeStar Ambulance May1996-August 1997

A/R Specialist

This was a privately owned ambulance company in which I was hired to work open patient balance. I was responsible for communicating with customers on open balances working out payment plans. I worked closely with customers trying to work through any question regarding their bills and make arrangements for them for payments.

Moriches Medical Center Jan 1995-April 1995

Front Desk Receptionist

This was my starting position in the medical field. After completing my college courses at Briar Cliff College earning a degree in medical billing and terminology. I was hired as a front desk patient receptionist. I was hired as a front desk patient receptionist. Here I was responsible for working directly with patients, checking them in for appointment, creating charts, verifying insurance, taking payments, etc. After a month at this office, I was transferred to the billing office, following up on open claims, working denials, processing payments, etc.

References

Kelly Mitchell 910-***-**** professional

Charles Hill 910-***-**** professional

Vonda Vaughn 910-***-**** professional

Sheila Padgett 910-***-**** professional and per

Karen Arnau 910-***-**** personal