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Care Manager Call Center

Location:
Oklahoma City, OK, 73102
Salary:
75000
Posted:
January 16, 2024

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Resume:

Cheryl Grega

MSN, RN

Saint Joseph, MI *****

517-***-****

ad2tzb@r.postjobfree.com

PACT Care Manager

MSN, RN, VA Medical Clinic

BENTON HARBOR, MI

Willing to relocate to: Michigan

Authorized to work in the US for any employer

Work Experience

Self Employed Contractor

K & M @ Home - Saint Joseph, MI

September 2017 to Present

Estate Executor for Michael R. Morrow, deceased 06/17/2017. Independent RN, home care & referral consultations. Utilize 30 years of experience & resources to make clients lives easier. PACT-RN Care Manager Battle Creek VA

Battle Creek VA Medical Center - Benton Harbor, MI August 2015 to September 2017

Completes an appropriate assessment of all Veterans presenting for a PACT appointment or as a walk in.

Performs, reports and records assigned nursing care such as Oxygen therapy, medication administration such as injections within scope, documentation, assists with minor procedures. Completes clinical reminders and alerts as indicated Completes procedures and treatments within scope

Demonstrates understanding of RN Scope of Practice and standards of practice and willingly performs at the top of skills. Meets grade appropriate RN Functional Serves as the CBOC Charge RN. Assures staff is checked on duty, completion of daily Supervisor Report and completion of variance. Alerts Supervisor/ CBOC Manager of any concerns or unusual events in CBOC.

Maintains lab competency and serves as a back-up as appropriate. Designed teaching tools for various Patient Education topics, for example Metered Dose Inhaler (MDI) teaching and dosing tool.

Quality Nursing Manager Call Center WSUPG

Wayne State University Physician Group - Troy, MI

June 2014 to June 2015

Conducted quality and training for large physician practice call center. Occupational Health Nurse

Henry Ford Health System - West Bloomfield Township, MI April 2008 to May 2015

Planned/Facilitated Employee Health Service onsite new facility. Establish programs for: • Worker's Compensation Case Manager for OCIP program during 300 clinical bed addition;

• Annual and Medical surveillance physical examinations.

• Vaccinations and TB Testing.

• Job related injury treatment and follow-up.

• Exposure protocol.

• Referral for Ergonomic evaluation and intervention and Work Therapy treatment programs.

• Worksite Wellness in an environment of change.

Urgent Care Manager/Charge RN

Sparrow Health System - Lansing, MI

August 2005 to April 2009

Orientation & Training for Level 1 Trauma Center

Set-up & design After Hours Urgent Care

• SANE nurse responsibilities on a contingent basis. Staff/Charge Nurse

Sparrow Health System - Lansing, MI

August 2005 to January 2009

In 25 years as an RN I have been charge in a wide variety of clinical settings. Charge for 15 years Occupational Health Nursing in an Employee Health Office for 1,000+ facilities, I program planned for annual mandatory physicals, flu shots, wellness programs, and any federal regulatory changes. Manage staffing, evaluations, training, and growth. Registered Nurse

St. Joseph Mercy Livingston - Howell, MI

December 2006 to January 2008

• Nurse Leader Staffing/Charge/EOU with the Emergency Department Occupational Health Nurse

Pfizer Occupational Health Office/ Judge Group, Inc May 2006 to December 2006

• Preliminary work-up for replacement; Annual and Medical surveillance physical examinations.

• Vaccinations and TB Testing.

• Job related injury treatment and follow-up.

• Follow-up and treatment programs for work related injuries and illnesses.

• Referral for Ergonomic evaluation and intervention and Work Therapy treatment programs. RN Shift Lead/Rehabilitation Nurse

Veteran's Affairs Medical Center - Ann Arbor, MI

December 1992 to August 2005

• Bedside skills, Rehab techniques and discharge planning Outpatient Clinic RN Nurse Leader

Ann Arbor VA Medical Center - Ann Arbor, MI

April 1999 to April 2002

• Organize and assist with Subspecialty clinics.

• Activities include check -ins, vaccinations, procedures and treatments associated with the respective clinics.

• Conducted and facilitated Smoking Cessation and CHF research study. Occupational Health Nurse

VAMC medical center - Ann Arbor, MI

April 1992 to January 2000

• Opened the doors on this department. Organized files and processes, updated medical surveillance programs. Brought to this organization the knowledge I acquired from the University of Michigan Occupational Medicine graduate program.

Pre-placement; Annual and Medical surveillance physical examinations.

• Vaccinations.

• Job related injury treatment and follow-up.

• Case management of Worker's Compensation injuries.

• Follow-up and treatment programs for work related injuries and illnesses.

• Ergonomic evaluation and intervention.

• Coordinate treatment between specialties (i.e. rehab medicine, orthopedics and diagnostic testing)

• Wellness program facilitation and coordination.

• Employee assistant development and triage.

• Data collection for infection control and safety. Registered Nurse

Health Care Professional's Limited - Ann Arbor, MI May 1990 to April 1992

• Administration of EP Lab project at the University of Michigan Health System Facility;

• Tilt Table testing;

• Data collection for research of cardiac studies.

• Home health care and rehabilitation nursing.

Camp Health Care Administrator

University of Michigan Alumni Assoc. Family Camp - Boyne City, MI June 1989 to September 1991

• Registered Nurse responsible for safety and health maintenance for forty staff members.

• 24-hour emergency and office coverage for 300 changing campers weekly.

• CPR and First Aid training for staff members.

• Risk management for camp related activities.

Teaching Assistant, University of Michigan Personal Health and Wellness Course Guest Speaker, Mercy College Nursing School, Detroit, Michigan Education

Master of Science in Nursing Administration

University of Phoenix - Work at Home

January 2001 to October 2003

Bachelor of Science in NURSING/Occupational Health/ Adult Primary Care University of Michigan, School of Nursing - Ann Arbor, MI 1987 to 1995

Nursing Licenses

RN

Expires: March 2020

State: MI

Skills

• Creating Planning Facilitating progressive actions within large modern healthcare organizations. (10+ years)

• Call Center

• Customer Service

• CSR, MSWord, Xcel, PP (10+ years)

• Urgent Care, design, setup, staff (10+ years)

• SANE clinician (on call) (3 years)

• CSR

Certifications and Licenses

COHN-S. CM

Certified Occupational Health Nurse (RN)-S, CM

Expired due to not having employment required to retain certification.



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