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Customer Service General Manager

Location:
Queens, NY, 11105
Posted:
January 16, 2024

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Resume:

Jonathan Fields

ad2tye@r.postjobfree.com 917-***-****

Versatile and efficient hands-on culinary professional with vast logistics and financial acumen. My background in bespoke sales, exceptional customer service, and excellent communication capabilities, allow me to be very effective at researching vendors and increasing sales. My exceptional organization and excellent communication capabilities, allow me to train, supervise, and motivate my staff. Skilled homebrewer and creative cocktail mixologist.

Core Competencies

● Team Player

● Leader by Example

● Mentor, Teacher, Trainer

● Clear Communicator

● Detail Oriented

● Logistics Master

Professional Experience

ST FRANCIS HOSPITAL, ROSLYN, NY

Acting General Manager, Café 2200 2021 to 2023

Rewarded with the daily management of an offsite facility, including all exchanges with vendors, evaluation of data, preparation of reports and budget, and coordination of schedule and crew, resulting in improved CSAT.

● In analyzing past sales, I was able to plan meals, offering greater diversity, reducing stock, and increasing profits

● By coalescing and motivating my team, I was able to insure consistency of service despite 50% loss of group

● Improved speed of service, accuracy, and consistency by coaching my staff in proper preparation techniques

Supervisor, Café 2200 2014 to 2021

Was an integral part of conceiving a restaurant, and onboarding, training and overseeing our squad in correct etiquette sanitation and cooking protocols, resulting in consistent “A” Department of Health grades.

● By careful assessment of our budget, I strategically ordered supplies to reduce stock and maximize variety

● Utilizing my spatial logistics, I increased capacity of stores and flow, enabling reduced wait time for clients’ meals

● Using graphic design, I created a system to order, correctly cook, and speed meal delivery, while improving quality

Clerk, General Stores 2011 to 2014

By visualizing volumes and drawing to scale, I assisted in reconfiguring our storage space to maximize receipt, organization and distribution of supplies, reducing turnaround time significantly.

● Saved $30,000+ by creating a system which recovered buried inventory and quickened deliveries

RAYMOUR & FLANIGAN, CARLE PLACE, NY

Residential Sales, Safety Team Representative 2010 to 2011

Applying my background in sophisticated interior design sales to high-net-worth individuals, I became a very successful member of the retail team. In drawing upon that same background, I assisted with initiating their area rug program.

● Employing my belief that knowledge of quality is a salesman’s best ally, I studied our products, and emphasized their advantages, helping to rapidly increase my weekly profit numbers and scoring very high with my CSAT

TIFFANY & CO., MANHASSET, NY

Holiday Sales 2009 to 2010

As part of the holiday sales team for fine jewelry, I benefitted from my social ease with people and my skill with high end sales and was successful enough to have my tenure extended through Valentine’s Day.

Volunteer Experience

GOLD COAST ARTS CENTER, GREAT NECK, NY 2023 to present

Volunteer and Event Bartender

Due to my comfort with guests at cinema and festival events, the Center requested that I obtain my NY State TIPS certification to meet their insurance criteria for alcohol service during their gallery openings and receptions.

THE TANK, NEW YORK, NY 2018 to present

Event Bartender

My job in food sales, preparation, and sanitation, helps me maximize our counter’s display, assess the available inventory and note what to order. We accept Square as well as cash and for special receptions, I mix cocktails.

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PORT WASHINGTON CRISIS RELIEF TEAM, PORT WASHINGTON, NY 2012 to present

Founding Member and Treasurer

In the wake of Hurricane Sandy, I helped start a warming/charging center which became a focus for socialization,

information and food distribution. We maintain our group in preparation for future disasters.

● Knowing how to set up a kitchen, I found the limits of our facility, and used that data to safely serve our daily meals

EARTH CELEBRATIONS, NEW YORK, NY 2009 to present

Ecological City and Hudson River Pageant, Assistant Volunteer Coordinator

Exploiting my superb time and people management skills, I organize 450+ unrehearsed artists during the day and at the 21 site-specific performances for this daylong arts/theater procession, ensuring we maintain our tight schedule.

● Working closely with my assistant “stage manager”, we are the mobile sound system and organization for the day

Amanda Selwyn Dance Theater, NEW YORK, NY 2006 to present

Past Board Member, Special Events Chair, 2012 Gala Committee Chair

Using my abilities with arranging and executing successful parties, I have been tasked with planning drink pairings to accompany our hors d’oeuvres and create special cocktails for our large events and galas, as well as serve them.

● My drinks have become a selling point for our celebrations, and in part, have helped increase ticket sales.

Education & Training

LAFAYETTE COLLEGE, EASTON, PA

Bachelor of Arts, Fine Arts

Certificates

Nassau County Food Service Managers Certification

NY State Alcohol Training Awareness Program Certification



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