Kristi Carmichael

Accounts Receivable Specialist

Port Huron, MI_ 810.858.9179_ ad2tya@r.postjobfree.com

Objective-

To secure a new and challenging position within a secure, established organization that will utilize my experience and knowledge in accounts receivables, billing, and customer service while also providing the opportunity to grow and learn on both a personal and professional level. Education-

Baker College 1998-2000 Associate's Degree

Applied Science - Medical Billing Specialist

Port Huron High School

Graduated 1990

Professional Experience / Qualifications-

*Very detailed oriented and strong work ethic

*Ability to prioritize heavy workloads and multi-task

*Quick to accept and understand new concepts and ideas

*Self starter and works very well independently with minimal direction

*Ability to identify issues and brainstorm for resolutions

*Strong leadership skills including communicating, training, encouraging, and delegating Career History-

Marshall E. Campbell Co._ Port Huron, MI_ 2016-2023 Accounts Receivable Administrator

Duties: Cash management including banking, scanning, reporting, record keeping for all incoming funds for POS transactions, credit accounts, and web-based sales. Accurate posting of incoming checks, ACH/Wire, and CC payments. Reconciliation-record keeping of CC transactions for multiple locations. Daily, weekly, monthly invoicing including specialty billing. Full follow up on accounts regarding past due balances and any billing inquiries. Identifying billing errors and system issues to ensure updates and additional training were being provided when needed. Created, reviewed and processed customers waivers of lien. Requested and obtained required documents for the update and maintenance of sales tax exemption logs. Prepared and reviewed required documents for the opening of local/national accounts per executive wishes. Maintenance of all customer accounts in addition to monitoring accounts for potential new business or potential account issues to alert sales staff. Assisted AP in posting incoming invoices. Assisted Expediting with daily mail when needed. Developed strong relationships with customers to ensure open communication and trust. Port Huron Hospital (McLaren)_Port Huron, MI_ 2000-2016 Medical Insurance Biller

Duties: Maintained daily, weekly, and monthly reports in an efficient manner to ensure clean claims were billed. Filed insurance claims including completing failed claims reports, electronic billing, payer online correction files, work queues, and emails in a timely manner to keep revenue flowing. Follow up of accounts including use of payer websites, calling insurance companies, contacting physician offices and patients to resolve billing issues and claim rejections. Reviewed documentation to ensure coding/charging were correct per payer rules. Worked claim rejections and suggested system changes/edits for policy changes to eliminate repetitive denials. Worked directly with other departments to resolve internal issues. Trained employees on billing practices and provided assistance to other billers/co-workers when needed including posting insurance EDI payments, manual posting of incoming funds via insurance companies, patients, and vendors. HRH Insurance Agency_ Port Huron, MI_ 1997-1998

Personal Lines CSR / Mail-File Clerk

Duties: Handled daily mail, filing, and general data entry. Advanced to CSR for personal lines of insurance including quoting, sales, and maintenance of accounts for home/auto lines. Provided friendly, exceptional service in an office setting helping customers in person, via fax, telephone or mail.

Hot n Now Restaurant_ Fort Gratiot, MI_1989-1996

Asst. General Manager

Duties: Training, scheduling and staffing of employees. Ordering of supplies/food while maintaining food and labor costs to store revenue. Cash management, record keeping and banking. Managed shifts in a fast- paced restaurant while striving to provide excellent customer service in a safe environment.