Kyle Wesselman

704-***-**** ad2txv@r.postjobfree.com

Professional Summary

Meticulous Technical Support Engineer, excellent at juggling multiple tasks and working under pressure. Basic industry experience includes IT, Troubleshooting, Customer Service, Service Technician and System Administrator

Skills

Microsoft Office, 365 and Admin Center

Infor Smart Office, ShoreTel, VoIP Phone System,

SQL Server, FortiClient,

GoToAssistant, Verizon MDM,

Meraki, Windows Powershell, Windows Command Prompt

IT Glue, UniFi, C-Cure, exacqVision Client

Cisco Any Connect

Multifactor Authentication

Active Directory

Remote Troubleshooting

Server Maintenance

Apple Product Configuration & Support

Work History

IT Support Specialist, 3/2022 - Present

Carolina Premium Beverage - Charlotte, NC

Responsible for managing all IT needs at Charlotte location including employee devices, ticketing system, server maintenance

Execution of new equipment builds

Management of company security software, physical security access and video surveillance system

Manage training needs for all employees on applications used internally

Management of network equipment and UniFi networking software

Participate in company management meetings and work closely with executive staff to implement future IT initiatives

Alignment of route & software licensing data within sales software

Maintaining, monitoring, and executing full duties for Vertique conveyor system.

Management and repair of all company issued tech equipment.

Establishment of close working relationship with company vendors

Management of all site video & audio equipment

Daily work within AS400 system and command execution for Data & EDI processing

Support Team Engineer, 3/2021 to 3/2022

Network Data Solutions Experts (NDSE) – Huntersville, NC

Tasked with assessing, troubleshooting, and resolving all incoming reactive client IT related issues.

Ability to work within a multitude of applications and systems.

Configuring and managing all VPN connections per client environment.

Remote diagnosis and resolution for all hardware and software issues.

Updating client BIOS and hardware components for quality assurance.

Executing Veaam backups for client data recovery.

Execution of onsite survey for building new network infrastructure.

Help Desk Technician, 6/2020 to 3/2021

Nucentric Solutions – Davidson, NC

In charge of all incoming reactive IT issues

Mapping network drives & delegating folder access upon request

Troubleshooting police curser laptops, MiFi’s & modems

Admin duties within asset monitoring system Webroot SecureAnywhere

Education

Associates Degree: Applied Sciences, 2015

King’s College – Charlotte, North Carolina

Social Work and English Majors, 2009

Ferrum College – Ferrum, Virginia

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