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Customer Service Entry Level

Location:
Brampton, ON, Canada
Salary:
45000
Posted:
January 16, 2024

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Resume:

Varjdeep kaur

Contact- mobile- 416-***-****

Email- ad2txp@r.postjobfree.com

Professional Summary –

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Depth experience with customs clearance (Border connect, CBP, CBSA, PAPS/PARS, IIT, BONDS, CTPAT).

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customs specialist position. Ready to help team achieve company goals.

Passionate about learning and committed to continual improvement.

Worked flexible hours across night, weekend, and holiday shifts.

Using strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Skills –

Applications Knowledge (CBP & CBSA Portal, AS400 Dispatch).

Driver assignment and load transfer.

Train new recruits on office procedure.

Microsoft Applications (EXCEL, POWER POINT, MS WORD ).

Office Operations ( LTL, FTL, EXCEL Reports ) .

● International Law Customs Regulations Compliance (CBP&CBSA).

● Systems Analysis Harmonized Tariff Schedule.

EDUCATION

-POST SECONDARY (2018-2019)

-General business, CANADORE COLLEGE (2021-2022)

WORK EXPERIENCE –

-Volunteer work during school time

CUSTOMS Coordinator (June 2023 – September2023)

PAPS & PARS sending to brokers for clearance.

Prepare paperwork for custom brokers and shipment deadlines

Deep knowledge of CBP & CBSA rules.

Obtain information or required documentation from the customers, suppliers, transporters, Customs etc.

Provide superior customer service to help maintain customer relationships by making sure all emails and calls attended to provide superior service.

Create Vendors and Part Codes (HS Classification using the Harmonized System to classify products and commodities).

Communicate with CBSA, Customs brokers and other Government Departments to ensure compliance and expedite clearances.

Operations/Administrative Assistant at Speedy Transport ( JAN 2022 – May 2023 )

JOB RESEPONIBILITIES

Work with the employees to ensure a safe work environment consistent with relevant legislation and company policies.

Handling claims/reports/issues to address missing product or overages.

Prepare reports and spreadsheets for freight movement, revenue and quote summaries.

Review trailer arrival and delivery schedules to notify customers as required.

Work closely with customer service to provide the best possible service for our customers

Prompt answering the questions of staff and other stakeholders.

Provide excellent customer service and maintaining relationships with venders.

Prepare and filing forms and other documents.

Assist with recruitment and on boarding processes.

Update logs and order forms.

Analyse all operations and forwarding suggestions for improvement to the Manager.

Knowledge of transportation bills of lading and terminology.

Assist other members of the team as needed.

Office clerk / Data Entry at speedy transport ( PART-TIME – May 2021- JAN 2022)

JOB RESEPONIBILITIES - :

Maintain files and records so they remain updated and easily accessible

Sort and distribute incoming mail and prepare outgoing mail (envelopes, packages, etc.)

Answer the phone to take messages or redirect calls to appropriate colleagues

Utilize office appliances such as photocopier, printers etc. and computers for word processing, spreadsheet creation etc. Monitor stocks of office supplies (paper clips, stationery etc.) and report when there are shortages

Assist in making travel arrangements and booking venues for conferences and events

Reviewing and entering data information into the appropriate databases

Proactively verifying data through source documents

Monitoring and updating existing data when required

- Customer service at FASTWAY Network ( INDIA) (2019-2020)

JOB RESEPONIBILITIES

Receiving and placing customer service telephone calls

maintaining solid customer relationships by handling questions and concerns with speed and professionalism

resolving customer complaints, drafting status reports on customer service issues

data entry and research, as require troubleshoot customer problems

LANGUAGES

• English (both verbal and written)

• Punjabi And Hindi (Native speaker)



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