Resume

Ramnatha Raju Alluri

Release & Project Management

Summary:

** **** ***** ** ** experience has gone through different phases of Software Development Life cycle, with eight plus years into Release management, Project management and Change Management.

Good at ITIL frame work, Agile/Scrum and waterfall models for SDLC's and followed SOX compliances.

Update, maintain and publish release calendar, Organize and manage the Emergency Release /Change process.

Experience in scheduling and implementing changes to the build / release / version-control processes required to enforce and apply the build and release the engineering practices.

Managing all project communication and status reporting.

Conducting weekly and monthly release meetings with different stake holders, PM, dev teams, PO and sending statue updates.

Coordinated different teams across the globe to deploy different builds to different environments on parallel development for multiple projects.

Collaborating with business stakeholders to identify and manage project risks.

Create release documentation to support the needs of a release through its lifecycle, from planning to design, development, testing, and deployment to production environments.

Strengthen the Data Requirements capture & review processes.

Establish a formal quarterly product review process for new functionality, reporting etc.

Interfaces with the cross functional teams, including internal and external IT partners and Change Management / Change Requesters to complete the required paperwork / artifacts required for release execution and deployment.

Review process and recommendation for a new Projects, Change & Release Management process.

Identifying, tracking and reporting on critical issues and ensuring their resolution.

Own change management requests and incorporate into existing RM cycles.

Executing and managing release implementation and confirms the environments for final packages. Make sure the release management process is followed throughout environments.

Experience in setting up baselines, branching, labeling, merging and periodic backups of the source code and automation processes using shell scripts.

Ability to learn new concepts together with excellent interpersonal skills. Ability to communicate requirements effectively to team members and manage applications.

Education & Certifications:

Masters - MCA : Fulltime: 1995- 1998

Bachelors - B.Sc. Computers : Fulltime : 1992-1995

PROFESSIONAL EXPERIENCE

Infosys, Baltimore, MD Jan 18 to Jan 2020

Release, Configuration and Project management

Followed ITIL frame work, Agile/Scrum and waterfall models for SDLC's.

Interfaces with the cross functional teams, including internal and external IT partners and Change Management / Change Requesters to complete the required paperwork / artifacts required for release execution and deployment.

Responsible for monitoring production environments to ensure that new configuration items are introduced into work areas with the approval of the Change Advisory Board (CAB).

Manage environment restoration processes to keep all environments healthy, in sync and populated with environment specific data.

Conducting weekly and monthly release meetings with different stake holders, PM, dev teams, PO and sending statue updates.

Act as a single POC for coordinating activities across teams and groups that are involved in the release i.e. Applications, Help Desk, Infrastructure, Network and/or Security.

Capture and publish metrics, Key Performance Indicators (KPIs) and Critical Success Factors (CSFs).

Serve as representative for Enterprise Solutions on the Change Review and Configuration Management Database (CMDB) boards.

Scheduling and implementing changes to the build / release / version-control processes required to enforce and apply the build and release engineering practices.

Pre and Post implementations of release and attending incidents and problem management.

Ensure version control is utilized properly to maintain artifact history per regulatory requirements and assist in auditing efforts.

Used Service Now, Confluence, HP Service Manager, Remedy, SharePoint tools for Release & cange management.

Identified, created, and implemented processes and products to efficiently manage projects using tools like MS project, Clarity, Smart sheet, Gant a chats, Visio, share point, Service Now etc.

Create release documentation to support the needs of a release through its lifecycle, from planning to design, development, testing, and deployment to production environments.

Facilitate dialog with respective business and IT teams to ensure operational handoffs and readiness.

Communicate release schedules and expectations across all involved and impacted teams.

Worked on Java/J2ee, .net and salesforce projects with Oracle, mango DB, DB2 on windows and Unix/linux platforms.

Supporting Infrastructure activates and follow their updates and implement the releases accordingly.

Experience in preparing SCM plan, summary reports, Version Release Document, Creation and setup of test data, requirement traceability matrix.

Identified, created, and implemented processes and products to efficiently manage projects using tools like MS project, Clarity, Smart sheet, Gant a chats, Visio, share point, Service Now etc.

Worked with clients like Wellsfargo, Pwc, AAA,Schwab.

Bank of American, Plano, TX Oct 16 to Dec 17

Release, Change / Prod Support – DSOS

(Deployment Services and Operations Support)

DG DES CFPT OLB Digital Deployment Team

Release Maintenance and Support 24X7 of release for Bankofameirca.com and related different applications (for about 50) to different data centers of the bank located across 3different regions of US. Following well defined process like ITIL/Release (iplans), Change managements.

Using different technologies and tools for daily deployment like Urelease/Udeploy/ Jenkins, TAOD, Perforce, TeamSite, SVN, SharePoint on windows/Unix platforms. Languages like Java/J2ee etc.

Help troubleshoot and coordinate activities to resolve incidents and issues in non-prod and production environments.

Deploying different pieces of code, FTL, SQL etc and making sure everything is up and running on servers and clusters. Load balancing across different data centers (Dark/Pod pod).

Facilitate dialog with respective business and IT teams to ensure operational handoffs and readiness.

Motioning ATC (Air Traffic Control) for different applications, and providing iplans .Prod VCL, ACDR Validations, Emergency fixes, Maintaining Production release for monthly and daily schedules. Supporting different enterprise group chats for releases, deployments activities etc.

Supporting different change Management activates, following process, reporting daily, weekly, monthly status like release mile stones, change CON events.

Create release documentation to support the needs of a release through its lifecycle, from planning to design, development, testing, and deployment to production environments.

Document release rollout plans/tasks, risks and maintain schedule for release rollouts

Hold daily release tag-ups/scrum and document minutes/actions/status

24/7 shift status update/ handshakes, deployment tracker updates.

Deploying code, ftls, sql DDL, DMS to different environments.

American Family Insurance, WI Sept 14 to April 2016 Release Manager

Working as release Manager for American Family insurance for their Risk, Rating and Infogix, Appulate, P8- conversion projects. Amfam has presence in 19 states and is expanding to all other states in 2016 we call it as Midi project. We do have different maintenance release schedules added with planned and unplanned release. Also with the emergency fix and patch releases. We follow the ITIL process.

Responsibilities:

Responsible in maintaining various environments Development, Staging, Performance, Training & production environments.

Involved in scheduling, managing and implementing the changes to the Build / Release / version-control processes required to enforce and apply build, patches and release engineering process.

Responsible for providing a forum for emergency fixes that need to be executed immediately. Communicates the information to the appropriate teams so that they are aware of the new items being introduced and to ensure that they do not cause any adverse impact to existing environments.

Coordinates with the initiators of requests to ensure that their projects are completed and on time so as to not impact other projects or other areas that may have dependencies.

Schedules review meetings with applicable parties to cover the pre-implementation plan implementation plan, post-implementation plan, back out plan, shakeout plan and Go / No Go decisions using MS Project.

Respond to annual audit requests related to change management

Review and reduce emergency changes and unauthorized changes

Initiates follow-up actions to correct any problems or inefficiencies arising during execution of the Change Management Process and highlights any issues or ideas of improvement to the IT leadership.

Responsible for monitoring non-production environments to ensure that no new configuration items are introduced into work areas without the approval of the release manager and the Change Advisory Board (CAB).

Identified, created, and implemented processes and products to efficiently manage release

Coordinating with different environments team and fixing the issues and managing the schedules.

Environment: CASD, Sharepoint, Jenkins/hudson, Anthilpro, SVN, UCM, WAS 5.1/6X/7 JDK 1.4, SVN, Hudson, LDAP, IIS, Windows, IHS (IBM HTTP Server), Tomcat, Eclipse, BIGIP F5, Tivoli, Maven, ETM, Oracle, Linux, Shell script, ANT, Unix Flavors.

Corning Inc. Corning NY Nov 13 - Sept 14

ITIL Change Manager

Change and Release Manager for Corning IT infra structures Managing Different towers of Corning Incorporated for their infrastructure and applications like Network, Batch, Linux & AS/400, Messaging & Lync, Share point, Biz talk, Security GRC, Exadata/Exalogic, SAP Basis, Wintel/VMWare, Backup &Storage, Citrix, Active Directory, Non-ITMS Tools, DB-SQL/DB-Oracle, Disaster Recovery, ETL & Informatics, Security Operations, and L2Ops. These are all critical towers for Corning for all its infrastructure and their applications which comes under one umbrella for all their Change Requests. Implementing ITIL Release process, presented to CAB and negotiating them for Approvals/Rejecting.

Responsibilities:

Responsible in maintaining various environments Development, Staging, Performance, Training & production environments.

Involved in scheduling, managing and implementing the changes to the Build / Release / version-control processes required to enforce and apply build, patches and release engineering process.

Responsible for providing a forum for emergency fixes that need to be executed immediately. Communicates the information to the appropriate teams so that they are aware of the new items being introduced and to ensure that they do not cause any adverse impact to existing environments.

Coordinates with the initiators of requests to ensure that their projects are completed and on time so as to not impact other projects or other areas that may have dependencies.

Schedules review meetings with applicable parties to cover the pre-implementation plan implementation plan, post-implementation plan, back out plan, shakeout plan and Go / No Go decisions using MS Project.

Respond to annual audit requests related to change management

Review and reduce emergency changes and unauthorized changes

Initiates follow-up actions to correct any problems or inefficiencies arising during execution of the Change Management Process and highlights any issues or ideas of improvement to the IT leadership.

Responsible for monitoring non-production environments to ensure that no new configuration items are introduced into work areas without the approval of the release manager and the Change Advisory Board (CAB).

Identified, created, and implemented processes and products to efficiently manage releases.

Coordinating with different environments team and fixing the issues and managing the schedules.

Environment: ServiceNow, Sharepoint, Jenkins/hudson, Anthilpro, SVN, UCM, WAS 5.1/6X/7 JDK 1.4,SVN, Hudson, LDAP, IIS, Windows, IHS (IBM HTTP Server), Tomcat, Eclipse, BIGIP F5, Tivoli, Maven, ETM, Oracle, Linux, Shell script, ANT, Unix Flavors.

HP Client Services –BES Operations Feb 2012 to Nov 2013 Production Support/Client Management

Employer: Mphasis Corp Providing Production/Operational Support in Level2 Client management, Release Management, job scheduling, Escalation point with clearing house, internal monitoring, reporting, monitoring impact schedule support to different clients in Health Care Industries like CIGNA,BCBS and state health care for the states of Pennsylvania,Wellmark, Ohio, Delaware, the Centers for Medicare & Medicaid Services (CMS).

Responsible in administering, monitoring, trouble shooting and maintaining various environments like development, production, staging and performance &Training environments.

Providing support for health of system and root cause analysis.

Creating CR and service management tickets based on the issue types.

24hr support, on call rotations.

Middleware support issues, process control, addressing all alerts and messages.

Moving health care files to different systems and make sure they are reached and not duplicated.

Review management process, Document recommendation for a new Change & Management process.

Track and communicate status at both a detailed (task) level and a summary (sub-project or release) level for a variety of audiences, from the project team to executive sponsorship.

Environment: HPQC, Share Point, Tandem, Outside View, Micro soft Excel, WAS/Weblogic/Oracle/DB2 Solaris UNIX/Linux all flavors, Perl script Service Manager, WFM, WebBBS, Java/Web services, shell script, CVS, Windows, Clear Case UCM, main frames legacy systems etc.

Dept of Taxation, State & Local Gov, OH Jun’10 to Feb’ 12 Configuration and Release Management.

Employer: Mphasis corp

Dept of Taxation at regional technology development center to provide IT support to various business lines for Income tax division. This group supports enterprise Java/J2EE based applications using mainframe as backend from critical business to business (B2B) transactions over the Internet in client server models around the US. The technology center supports UAT/Staging, BST, Integration, System Test, Conversion, and Playground & PROD environments and applications maintenance/updates. The sites that are supported are for various internal requirements for the state of OH to both local and state gov in the US.

Responsibilities:

Responsible in maintaining various environments Development, Staging, Performance, Training & production environments.Involved in scheduling, managing and implementing the changes to the Build / Release / version-control processes required to enforce and apply build, patches and release engineering process.

Responsible for ITSM tool administration (Remedy)

Project setup for development, Planning and executing activities ranging from Branch creation for new project (Client and Server side projects), Version allocation to developers & modules (Jar, War, Ear, binds etc..) of a project to avoid conflicts with other project in the portfolio, release tracker creation to keep a track of releases for each project, project tracker creation for tracking code changes/commits in each project.

Responsible for providing a forum for emergency fixes that need to be executed immediately. Communicates the information to the appropriate teams so that they are aware of the new items being introduced and to ensure that they do not cause any adverse impact to existing environments.

Coordinates with the initiators of requests to ensure that their projects are completed and on time so as to not impact other projects or other areas that may have dependencies.

Schedules review meetings with applicable parties to cover the pre-implementation plan implementation plan, post-implementation plan, back out plan, shakeout plan and Go / No Go decisions using MS Project.

Responsible for monitoring non-production environments to ensure that no new configuration items are introduced into work areas without the approval of the release manager and the Change Advisory Board (CAB).

Identified, created, and implemented processes and products to efficiently manage releases.

Coordinating with different environments team and fixing the issues and managing the schedules.

Providing feedback and status report to Management as and when required.

User administration, including user and group account requirements, resolution of user and responsibility for data security. License/key management and establishment of license use policies in Clear Case.

Worked closely with developers to define and configure Application Servers, Virtual Hosts, Web Applications, Web Resources, Servlets Engines-as well as deployment of Java code across multiple instances of Web Sphere Server.Created and configured Data Sources for database connectivity & JMS resources.

Environment: Clear case, UCM, WAS 5.1/6X/7 JDK 1.4,SVN, Hudson, LDAP, IIS, Windows, IHS (IBM HTTP Server), Tomcat, Eclipse, BIGIP F5, Tivoli, Maven, ETM, Oracle, Linux, Shell script, ANT, Unix Flavors.

Symantec, CA Oct’09-Jun’10

Product Development Management

Employer: Mphasis

Symantec is a global company having its presence in different continents. The group supports 60 + enterprise applications. Here I am part of Releases Services, Owning and maintaining different Client/Server, IIS, Apache which reside on applications like like the Inquira Applications, IPL and SKY legacy projects based on Java/J2ee, Tomcat, Tibco, Weblogic, and Websphere with oracle/Sybase/DB2 data bases, taking care of Per-prod and Prod environments. These applications are vast client base critical business services applications. Having support 24/7 and managing the India team.

Responsibilities:

Responsible in administering and maintaining various environments like development, production staging and performance &Training environments.Involved in scheduling, managing and implementing the changes to the Build / Release / version-control processes required to enforce and apply build, patches and release engineering process.Project setup for development, Planning and executing activities ranging from Branch creation for new project (Client and Server side projects), Version allocation to developers & modules (Jar, War, Ear, binds etc..) of a project to avoid conflicts with other project in the portfolio, release tracker creation to keep a track of releases for each project, project tracker creation for tracking code changes/commits in each project.Responsible for providing a forum for emergency fixes that need to be executed immediately. Communicates the information to the appropriate teams so that they are aware of the new items being introduced and to ensure that they do not cause any adverse impact to existing environments.Set the Web server and execute permissions for content, Configure distributed authoring and versioning, Configure authentication methods, Control access by IP address or Internet domain name, Manage Web site operator privilegesWorked closely with developers to define & configure Web apps.Coordinates with the initiators of requests to ensure that their projects are completed and on time so as to not impact other projects or other areas that may have dependencies.Schedules review meetings with applicable parties to cover the pre-implementation plan implementation plan, post-implementation plan, back out plan, shakeout plan and Go / No Go decisions using MS Project.Responsible for monitoring non-production environments to ensure that no new configuration items are introduced into work areas without the approval of the release manager and the Change Advisory Board (CAB).Identified, created, and implemented processes and products to efficiently manage releases.Set the Web server and execute permissions for content, Configure distributed authoring and versioning, Configure authentication methods, Control access by IP address or Internet domain name, Manage Web site operator privilegesArchitecture, Installing, Configuring, deploying and administering of IBM WebSphere App Servers (base & ND) 5.x/6.x/7.Coordinating with different environments team and fixing the issues and managing the schedules.Worked closely with developers to define and configure Application Servers, Virtual Hosts, Web Applications, IIS, Web Resources, Apache Tomcat, Servlets Engines-as well as deployment of Java code across multiple instances of Web Sphere Server.Responsible for setup, configuration and ongoing development of WebSphere Application Server (Enterprise) on Solaris platforms.Responsible for managing IBM WSADMIN scripts for automating application deployment, creating application servers. Created UNIX Shell scripts to execute the programs and automating batch processes.Created and configured Data Sources for database connectivity & JMS resources.Worked on EJB application with Weblogic Client and WebSphere Server on RMI/IIOP protocol.Worked with test and Development teams to meet their needs for configure various environments.Used Thread Analyzer and Heap Analyzer for identifying memory leaks, deadlocks and troubleshoot.

Environment: WAS 5.1/6X/7 JDK 1.4, LDAP, I-Planet 6.1, IHS (IBM HTTP Server),WebSphere MQ 5.3, Big Brother, Tomcat, Perforce, WSAD, Eclipse, BIGIP F5 load balancers & Mercury BAC, Tivoli, Maven, ETM, Oracle, IIS, Windows, Jboss, TWS, shell script,ANT,subversion,J2EE,JAVA,Servelets,Unix Flavors.

AIG, Parsippany, NJ Sept’07-Oct’09

Employer: Mphasis

Product Development Management, Infrastructure Architect and Web Sphere

Admin

AIU maintains a regional technology center to provide IT support to various business lines such as foreign general, Travel Insurance & marine. The group supports 50+ enterprise Java/J2EE based applications for critical business to customer (B2C) and business to business (B2B) transactions over the Internet in client server models around the world. The technology center supports UAT/Staging & PROD environments and applications maintenance/updates. The sites that were supported for various countries such as Australia, Germany, Singapore, UK, India, etc. around the world.

Responsibilities:

Responsible in administering and maintaining various environments like development, production staging and performance &Training environments.Project setup for development, Planning and executing activities ranging from Branch creation for new project (Client and Server side projects), Version allocation to developers & modules (Jar, War, Ear, binds etc..) of a project to avoid conflicts with other project in the portfolio, release tracker creation to keep a track of releases for each project, project tracker creation for tracking code changes/commits in each project.Responsible for providing a forum for emergency fixes that need to be executed immediately. Communicates the information to the appropriate teams so that they are aware of the new items being introduced and to ensure that they do not cause any adverse impact to existing environments.Coordinates with the initiators of requests to ensure that their projects are completed and on time so as to not impact other projects or other areas that may have dependencies.Schedules review meetings with applicable parties to cover the pre-implementation plan implementation plan, post-implementation plan, back out plan, shakeout plan and Go / No Go decisions using MS Project.Responsible for monitoring non-production environments to ensure that no new configuration items are introduced into work areas without the approval of the release manager and the Change Advisory Board (CAB).Identified, created, and implemented processes and products to efficiently manage releases.Set the Web server and execute permissions for content, Configure distributed authoring and versioning, Configure authentication methods, Control access by IP address or Internet domain name, Manage Web site operator privilegesServed as a technical resource to project teams.Participated in establishing, evolving, and managing a highly effective branching policy.Maintained various kinds of documentation related to the CM process, technical tips and instructions in Confluence.Performed Tool analysis to determine the most suitable tool for a fast growing project.Configured BIGIP F5 load balancers for dividing the traffic between Web Servers. Created pools for setting load balancing schemes and persistence.Managing and updating as per RFC’s /SOX rules and make sure it is updated and giving feedback to Management

Implement performance monitoring software (mercury interactive).

Responsible for managing IBM WSADMIN scripts for automating application deployment, creating application servers. Created UNIX Shell scripts to execute the programs and automating batch processes.Extensively involved in management of the Build and Migration Process.

Configuration Management and Automation

Started and maintained an environment wide Configuration Management for better application maintenance.

Automated the process of Environment variables being updated into the Application specific documentation using a Java Application.

Web Tier Migration

Involved in the migration of Web-Tier from RAINBOW SSL accelerator devices Created new Webservers to use VeriSign certificates

Environment Configuration

Migrate and install components specific to the Travel Applications like Payment Engine, Document print engines, Quote engines.

Environment: WAS 5.1/6X/7 JDK 1.4, LDAP, I-Planet 6.1, IHS (IBM HTTP Server),WebSphere MQ 5.3, Big Brother, Tomcat, PVCS, IIS, WSAD, Eclipse, BIGIP F5 load balancers & Mercury BAC, Tivoli, Maven, ETM, Oracle, Windows, TWS, Jboss,shell script,ANT,subversion,J2EE,JAVA,Servelets,Unix Flavors.

Employer: Emac Tech

Time Warner Cable, Charlotte Feb’06-Sep’07

TSG--SOA Production

Support

Employer: Emac Tech

Time Warner cable maintains a regional technology center to provide IT support to various business lines such as tele come & digital mobile and cable services. The group supports 60+ enterprise Java/J2EE based applications using mainframe as backend from critical business to customer (B2C) and business to business (B2B) transactions over the Internet in client server models around the US. The technology center supports UAT/Staging & PROD environments and applications maintenance/updates. The sites that are supported are for various states in the US.

Responsibilities

Designed, Installed and configured WebSphere Application Server 5.1.x/6.0.x fix packs, IBM HTTP Server on AIX, Sun, Linux and on Window platforms.

Configured WebSphere Application Server on multiple platforms for horizontal clustering.

Performed Root Cause Analysis for production support, Incident room attendance for emergency production outage and on call rotation in 24/7 support for the WebSphere Application Server support including change control, troubleshooting and monitoring.

Responsible for Load balancing and Performance tuning for various WebSphere/weblogic Instances.

Performed Troubleshooting of WebSphere Application Server with Oracle and DB2.

Managed IBM HTTP Server and maintained Plug-in in LAN/WAN environments.

Configured, maintained, deployed and trouble shoot of Web Logic 8.1/9.2 on multiple platforms, deployments, trouble shooting and maintenance for production,development, QA and training environments.

Responsible for coordinating Prod Support Year End Activities and Leap year have the appropriate change awareness documentation.

Created and configured Data Sources for database connectivity & JMS resources.

Configured global security in WebSphere using LDAP authentication

Fine tuning of the Application Servers.

Created deployment scripts using the wsadmin (JACL scripts).Enabled Different Components of Trace for problem determination.Used Tivoli performance/ Mercury Diagnostics to monitor Applications.Worked on EJB application with Weblogic Client and WebSphere Server on RMI/IIOP protocol. Worked with test and Development teams to meet their needs for configure various environments.Responsible for establishing Single Sign on (SSO) for WebSphere application server.

Involved in periodic backing up of configuration files.

Environment: IBM Web Sphere Application Server 5.x/6.x,IBM WebSphere Portal Server 5.1, Weblogic 8, Oracle 8i, DB2 8.1, Sun Solaris 8/9, Windows 2000, AIX.

City Civil Services, Yonkers, NY Dec’05- Jan06

Analyst & Admin

Employer: System Edge

City civil services, city of Yonkers, US government maintains a regional technology center to provide IT Support to various business lines to its own city services activities around the Newyork Area. For it Business activities having 30+ business application developed based on Java/J2ee techno edge. The Group supports for all the enterprise Java/J2EE based applications of its business need. The technology Center supports UAT/Staging & PROD environments.

Responsibilities:

Installed and configured WebSphere Application Server 5.1.x/6.0.x, fix packs, JDBC drivers, servlet engines, IBM HTTP Server, AIX and on Windows 2000 Server platforms.

Configured WebSphere Application Server on multiple platforms for both horizontal and vertical clustering.

Managed IBM HTTP Server and maintained Plug-in

Worked on EJB application with WebLogic Client and WebSphere Server on RMI/IIOP protocol.

Created and configured Data Sources for database connectivity Created and configured JMS resources.

Configured global security in WebSphere using LDAP authentication

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