Kiran Kairamkonda

Kiran Kairamkonda

Pune, India. MB:915-***-**** Email Id: - ad2txa@r.postjobfree.com

Kiran Kairamkonda

Pune, India. MB:915-***-**** Email Id: - ad2txa@r.postjobfree.com Profile Summary

A result-driven professional

with 14+ years of experience

targeting assignments in

Operations Management,

Logistics & transportation,

Supply Chain & Cold Chain

Management, 3PL

Reconciliation, Growth &

Expansion, Auditing, Process

Creation & Implementation,

People Management, Project

Launching & Management,

Retail Management

Preferable Industries: E-

Commerce, Quick Commerce,

Supply Chain Logistics, Cold

Chain Logistics, FMCG, Retail

Core Competencies

• Analytical problem solver

• Continuous learner

• Proficient in people

management

• Warehouse Management

• Reconciliation

• Business Audits

• Vendor and Supplier

Management

• Inventory Optimization

• Loss Prevention

• Distribution Strategy

• First/Middle/Last Mile

Operations

• Demand and Supply Planning

• Cold Chain Management

• Category Management

IT Competencies

• Proficient in Windows, MS

Office, and Outlook

• Familiarity with Mac OS,

Power BI, Basic Python,

prompt AI, SAP, and SQL

Education

• 2014- Master in business

studies From MIT School Of

Management.

• 2013- PGDBM From MIT

School of Management.

• 2011- B.COM from PUNE

M.E.S Garware College, PUNE

University.

Organizational Experience:

Assistant Manager, Tata Unistore Ltd (Tata CLIQ) July’21-Current

End-to-end Returns Management: Oversaw the complete returns process, ensuring the efficient handling of returned products within specified timelines and Reduced attempts TAT from 3 days to 2 days and increased attempts by 100% & picked up 97% and Reduced RTO

% by 48% in Q2 and Increased Delivery % by 3%.

Vendor and 3PL Partnership Management: Cultivated strong relationships with key partners and third-party logistics providers to facilitate smooth returns management.

Data Analysis and Reporting: Analyzed return-related data to identify trends and opportunities for enhancement, generating insightful reports.

Team Supervision: Led a team responsible for the returns process, offering training, coaching, and performance management when necessary.

Cross-functional collaboration: Spearheaded cross-functional teams to foster continuous improvement in reverse logistics and RTO Reduction Activity.

Dispute Resolution: Managed LP-related disputes and successfully closed them following agreed-upon terms and conditions.

People management: Conduct performance appraisals of the executives and down line alongside mentor them for handling efficient operations and take ownership to make further ways for growth.

Customer Escalation: Reduce Returns related complaints by 27% and Reduce TAT and closer within 2 days by 98.47%.

Reconciliations: Reduced reconciliation & Dispute TAT from 3 to 1 month. HUB Manager, Innovative Retail Concept PVT LTD (Bigbasket.com) Jul’19 -Jul’21

End-to-end Logistics Management: Oversaw the entire logistics process, from procurement to final delivery, to ensure timely and cost-effective operations.

Responsible for HUB matrix (On time delivery, Customer complaints, IBND, Write-Off, Manpower Management, Delivery exception, Delivery cost tracker and Process Audit)

Transportation Coordination: Coordinated the transportation of goods, optimizing routes and modes of transportation to reduce costs and delivery times.

Vendor Negotiations: Conducted negotiations with vendors to reduce costs.

Process Audits: Audits to maintain inventory accuracy, prevent losses, Delivery process, and Cold chain delivery.

Cost Control: Focused on cost control measures to optimize logistics expenses.

Taking care of associates’ concerns: salary, fuel reimbursement, leaves, overtime, holidays

Working on the TDP-wise payment cycle & and monthly payment cycle of delivery executives also sharing all the details of payment with all the vendors.

Having Knowledge about the Operations matrix of on-time Picking, Stacking, Inventory, Bin Audit, Cycle Count, FIFO & Fill rate.

Team Lead- Operation, Amazon Transportation PVT LTD Oct’17 -Jul’19

Managing a team of 4 Supervisors, 60 support associates, and 200+ off-role associates and service partners, preparing roster, scheduling, planning, and executing.

Provided field and classroom training for SLSPs, Store Delivery Associates, and Owners on SOPs for package delivery and handling MPOS and Comps.

Ensuring delivery of packages (SMD/NXT/EXP/STD/PICKUP/C-RETURN/MFN) by associates with bike and van

Taking care of associates’ concerns & Contract renewing –e.g., Salary, fuel reimbursement, leaves, overtime, holiday and Planning people engagement activities, associate feedback, HR policy awareness within the team.

Planned milk-run logistics, maintained warehouse efficiency, and developed strategies to uphold 5S, 4S, and SOP standards.

Continuously improve the delivery process and team performance and attain a sustained level of delivery performance.

Investigating losses and grievances of customers, providing findings to SLP team Kiran Kairamkonda

Pune, India. MB:915-***-**** Email Id: - ad2txa@r.postjobfree.com Manager –Buying & Merchandising, Giftease Technologies Pvt Ltd Dec’16 -Jul’17

Managed multiple categories, including Confectionery, Toys, Flowers, and Occasion-Based products, Curated product ranges and stock levels.

Oversaw procurement, vendor management, and commercial aspects.

Developed new products with in-house branding and Created festival-based product combos.

Listed products on various marketplaces.

Develop purchasing strategies, conduct market research, and negotiate with suppliers.

Managed promotions and merchandising plans, worked with marketing on product displays, and reviewed sales performance.

Omnichannel Executive-Supply chain, TATA UNISTORE PVT LTD Aug’15-Dec’16

Utilized diagnostic tools for Seller readiness, driving strategic plans.

Coordinate with suppliers and warehouses to maintain product availability.

Utilize order management systems to ensure accurate tracking and Order processing.

Address customer inquiries and concerns related to order fulfilment.

Develop streamlined processes for handling product returns.

Oversaw workforce recruitment.

Provided training and promoter support for vendors. Assistant Merchandiser, Landmark Etail Limited Oct’13 -Aug’15

Manage e-commerce sales, including order fulfilment.

Oversaw procurement, vendor management, and commercial aspects.

Develop purchasing strategies, conduct market research, and negotiate with suppliers.

Managed promotions and merchandising plans, worked with marketing on product displays, and reviewed sales performance.

Utilize order management systems to ensure accurate tracking and Order processing.

Curate and manage product ranges.

Optimize stock levels by category.

Store Manager Bharti Airtel Limited June’13 -Oct’13

Business Development and Budgeting forecast

Store Cash/ Inventory / Store Audits/ Team / Training /Management

Customer and Escalation Management

Store Operation Management, Loss and Pilferage Control Assistant Manager - iStore By Reliance Digital Limited Oct’09 -April’13

Store operation/ inventory/ CRM/Training calendar Management.

Managed workforce recruitment.

Spearheaded business development efforts.

Implemented measures for pilferage control.

Management of Store Compliance, Policies, and Audits.

Managed training programs.

Maintained store's visual presentation.

Supervised cash handling at the store.

Significant Accomplishments

Achieved SC Superstar Award for optimizing return processing at Trent Ltd, surpassing a 98% target completion rate. Successfully reduced the reconciliation process duration from 6 months to a record-breaking 2 months.

Big Basket Best 5K HUB Award continues 8 months in Pan India.

Best 5k Hub in Transport Cost Optimization Award for continuing 4 months in Pan India.

Launched a new AMZL Delivery stations PNQJ, ROI 4 station Pune, ZBRI and India routing.

Been a part of the Pantry tote launch for handling pantry shipments at Pune.

Awarded the LML (Last Mile League) for the Maximum deliveries done till 12 pm (EMD) at 8300 which was the highest in Pan India in Diwali Peak 2018.

Station won a hat trick award in the Digital Amazon League (DAL)

Station is continuously above 50% POD from Week 1 onwards to date.

Best Safety Station Awarded in Pune in 2018

Linkedin Profile:

https://www.linkedin.com/i

n/kiran-kairamkonda-

15620a21/

Certifications

• Fundamentals of Digital

Marketing certified from

Google.

• Business Analytics with Excel

Certified from Simplilearn

• Master of Supply Chain

Management Certified from

SafeJobs

• Six Sigma Black Belt & Green

Belt completed online from

Six Sigma Academy

Amsterdam

• Supply Chain Analytics

Foundations from LinkedIn

Projects:

• Implemented Same day CIR

pickup in metro city’s.

• Developed a What's App Bot

for Delivery Support,

elevating delivery

percentages by 2.5% in Q2.

• Return QC question revamp.

• Reduction in LP’s

Reconciliation TAT from

quarter to 30 days

• LP remarks integrated in

Salesforce.

• Reverse Audit

implementation

• Delivery cost reduction in

52%

• Van & Bike Utilization 100%

• Escalation reduction in Cold

chain delivery 98% &

Customer Complete

Reduction 97.50%

• Reduce POD ask from 75%

by launching OTP-based

delivery.

• implement 100% ZBRI &

Indian Routing at the station

• Digitalize COD Initiative 90%

• DE Score Card management

scale up to 9.5%

• Pantry Tote Reconciliation

100%

• The orphan process

streamlines and reduces the

TAT

• 111/SHD Shipment Delivery

Management

• IHS Pull Leading in Territory

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