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© Paul Weddle...

Paul Weddle

CUSTOMER SERVICE REPRESENTATIVE

480-***-**** ad2twm@r.postjobfree.com Glendale, Az 85310

Seusoned Front Desk Coordinator with over two decades of experience at Pinnacle Peak Eye Care, adept in office management

and guest relations. Expert in cash handling and automated telephone systems, I have fostered enduring patient relationships,

ensuring guest satisfaction through quick problem resolution and meticulous service.

SKILLS

= Cash Handling + Visitor Monito-ing

© Time Management © Automated Telephone Syst2ms

© Front Desk Management © Guest Satlsfaction

+ Sorting and Labeling © Appointment Setting

= Guest Relations = Date Entry

© Problem-Solvirg Skilis © Office Management

= Guest Services

EXPERIENCE

FRONT DESK COORDINATOR Scottsdale, AZ

Pinnacle Peak Eye Care June 2001 - Present

Providing excellent customer service for over 20 years in fast paced Optical Office.

Answer 60 to 90+ phone calls daily which involves scheduling, contact lens ordering, billing/accounting questions. Making

sure that our customers have a clear picture of their charges and insurance coverage.

Resolve customer complaints in a timely matter while ensuring customer satisfaction.

Handle cash, credit and debit card transactions as well as bank deposits accurately.

Process insurance authorizations along with insurance collections.

Greet patients in a friendly and professional manner, providing information about the services we provide.

Have developed wonderful relationships with our patients and their families for 204 years

SALES COORDINATOR Chicago, IL

Best Western Inn of Chicago October 1998 - December 2000

© Maintained accurate records of sales activity and generated reports for management review.

‘+ Worked with management teams to develop annual sales plans, goals, and targets.

‘= Developed relationships with key customers to ensure customer satisfaction and business growth.

© Attended scheduled training sessions, department meetings, and company eveats to build expertise and promote

company image.

+ Collaborated with other departments to develop successful sales campaigns.

© Coordinated prnduet demonstrations, presentations and trade shows to promote products and services.

FRONT OFFICE SUPERVISOR Chicago, IL

Best Western Inn of Chicago May 1995 - October 1998

© Managed front desk operations, including check-in and check-out procedures and gnest services

‘© Organized daily workloads for front o*¥ice team members to ensure efficient operztions.

= Supervised staff members, providing guidance and support when needed.

© Assisted in the recrniting, hiring, training, and scheduling of front office personnel

© Created feedback forms for guests so es tu better understand their needs and expectations from the hotel services

offered.

EDUCATION

COMPLETED COURSEWORK TOWARDS Jun 1985

HIGH SCHOOL DIPLOMA.

Rich Central High School, Olympia Fields, Il

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