Felicia Rhodes

Knoxville, TN ***** • 865-***-**** • ad2twf@r.postjobfree.com

Objective: Executive Director / Student Engagement/ Instructor

Highly motivated account management professional with a proven record of sales awards, #1 rankings, healthcare industry knowledge, and pharmaceutical insight gained from experience as a paramedic, healthcare education, and CNPR certification through NAPSR®. Capable of transitioning into pharmaceutical sales by leveraging the following strengths:

• Physician relationship building • Territory turnarounds • Pharmaceutical knowledge

• Key account management • New account development • Sales-driven personality

• Consultative sales approach • Promotional event planning • Healthcare provider experience

Professional Experience

Donor Engagement Coordinator / Recruiter & Paramedic Supervisor – MEDIC REGIONAL BLOOD CENTER 07/2002 – Present

Continue to drive donation growth in East Tennessee through aggressive sales, relationship building, referral source development, and territory development efforts. Achieved success in rebuilding the underperforming recruitment division by strengthening Medic’s image and reestablishing relationships and growth in numerous territories.

Sales Results & Awards

• 10-time Top Recruiter Award winner every year from 2012 through 2021, ranking #1 for highest donations.

• Set the most new sales records within 14 E. Tennessee counties of any recruiter in the company’s 60+ year history.

• Rebuilt Jefferson County territory by increasing accounts and donations by 25%.

• Took over Hamblen County territory and set new donation records for 3 straight years.

• Turned around Greene County territory and set a new record for donations with more than 300% growth.

• Stabilized and rebuilt a low producing 9-county territory and increased donations 30% in first year.

• 3-time Medic Pride Award winner (2020,2021, 2022) for professionalism, respect, integrity, dedication, and excellence.

• Recipient of Medic Award on more than 25 occasions over the years for contributions to company success.

• Generated new referral sources by leveraging professional contacts with medical professionals (nurses, physicians, CEOs, lab directors), University Presidents, company HR managers, security directors, and others.

• Secured relationships that increased donations from Dollywood, Knoxville Zoo, Regal Cinemas, and others.

Additional Experience:

Paramedic Field Supervisor/Trainer Coordinator – LIFEGUARD AMBULANCE SERVICE 04/2006 – Present

Phlebotomy Instructor/AHA CPR Instructor – TENNESSEE COLLEGE OF APPLIED TECHNOLOGY 02/2005 – Present

Education, Licenses & Certifications

MBA (12/2021) – UNIVERSITY OF THE PEOPLE, Pasadena, CA

B.B.A, Business Management & Marketing (12/2018) – STRAYER UNIVERSITY, Washington, DC

A.A.S, Public Safety & Paramedic – WALTERS STATE COMMUNITY COLLEGE, Morristown, TN

Licensure/Certifications: Licensed Paramedic, EMT, EMT-IV, BLS, ACLS, PALS, Phlebotomist, Lean Six Sigma Black Belt,

PALS Instructor, ACLS Instructor, BLS Instructor, Adjunct Faculty Walters State

Pharmaceutical Sales Certification

Member & Certification from NAPSR® - National Association of Pharmaceutical Sales Representatives (2021)

CNPR Pharmaceutical Sales Training Program: Commitment to making a transition into pharmaceutical or medical sales is demonstrated by completing this comprehensive training and certification program. Developed insight into:

• Pharmacology: Knowledge of Anatomy & Physiology and Clinical Pharmacology as it relates to drug delivery, pharmacodynamics, and pharmacokinetics; knowledge of indications/usage, contraindications, side effects, dosage administration, and therapeutic classes.

• Pharmaceutical Sampling: Importance and effective use of drug samples in the sales process; federal regulations

affecting sampling procedures; and inventory management requirements.

• Sales: Understanding of the pharmaceutical sales process, including total office call selling, gaining access to "no see" physicians, preparing for sales calls, territory planning, clinical sales presentations, and relationship building.

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