David T. Higgs ITIL v*

Top Secret Clearance

ad2twe@r.postjobfree.com Mobile 703-***-****

IT Professional Profile

Seasoned, accomplished IT Professional and leader with over 25 years of leadership experience leading project teams and managing efforts to execute executive initiatives for programs. Driver of large-scale, high-profile initiatives in the public and private sectors. Experienced in working in complex Government environments. Leading full lifecycle planning, resourcing, and execution. Expert collaborator internally and externally establishing partnerships across business boundaries and portfolios. Managed projects with diverse staff of federal and contractor employees with budgets in the millions to effectively deliver projects on time in budget. Highly adept in effectively leading initiatives in fast-paced, high-pressured, political and challenging environments.

IT Professional Profile

Leidos-Spec. Project. Mgr. - Missile Defense Agency (MDA) September 2018-Present

Defense Information System Agency (DISA)

Provide leadership and direction to my Engineering Team on implementation efforts of Hardware and Software at Government facilities throughout the Unites States and abroad. Ensure that the coordination efforts for the deployment of the equipment are successfully planned and executed withing scope and budget, as well as ensure that the testing and turn up of the equipment is completed within the required Government timelines.

Oversight and management of the Workforce Management System (WMS) to ensure Cisco and CIENA hardware are logistically allocated correctly, quantified, and deployed at Government classified sites. Work with the Finance Department to ensure that funding for the Hardware and Software deployment is available. Discuss with Key-Stakeholders funding allocation for the deployment efforts costing over thirty million annually. I constantly maintain service provider relationships, monitor risk, and strategically work with the Engineers-project team and vendors to make sure compliance on delivery of hardware and software are accomplished, make sure the task is complete, attend weekly Request for Change (RFC) meetings to monitor the progress of Change Request that are discussed, which impact deployment of hardware and software for the government. Communicate across matrix organizations on the status of the RFCs to ensure accountability and successful implementation.

Key Leadership Accomplishments:

Recognized a need for a database that allows the Engineering Team and Key-Stakeholders to see what Hardware and Software we have on inventory, status on when the inventory will be delivered to customer sites, and risks associated with vendor delays, with delivery of Hardware and Software. As a result of need I developed a database in excel that would meet the needs for hardware and software inventory management, which improved the efficiently of reporting the status of hardware and software we were waiting to receive at the CACI and DISA warehouse.

Recognized the need to better track the status of Request for Change (RFC) to provide a point of contact to guide and gain insight on downstream impacts of changes, manage, and analyze change requests and eliminate unauthorized changes. As a result of the need to better manage RFC’S I created a database in excel which proved to efficient for reporting on the status of the RFC’s as well providing risk associated with delays in delivery of hardware and software services to the Missile Defense customers.

Recognized the need of having process that will assist end-users with the tools necessary to get funding packages complete in a timely manner and eliminate delays in processing for the Government. As a result, I created a flow chart that details each step in the process of submitting a funding package and the key-stakeholders and database that are touch points in the process. The flow chart will help improve possible delays in processing funding packages.

ECS Federal-Configuration Manager May 2014-Septemeber 2018

Defense Information System Agency (DISA)

Effectively lead system development lifecycle to make sure project resource estimation and change activities are in line with policy, practice, and scope. Conducted weekly Change Management meetings with key-stakeholders to discuss - Provide technical direction in process improvement analysis that led to change request being completed on time.

Key Leadership Accomplishments:

Recognized a need for a configuration management process flow that shows the equipment that was located at each government site and the port connectivity for circuits at the locations within the facilities racks in the Continental Unites States (CONUS) and Outside the Continental Unites Staes (OCONUS). As a result of this need the creation of the flow diagram was completed and shared with the key-stakeholders. The flow diagram provided leadership with a clear picture of the circuit connectivity and port availability at each site. The flow diagram helped eliminate guess work when trying to determine if ports are available utilizing a desktop software tool viewing of ports.

Recognized the need to capture the risks if circuit connectivity at the sites was lost and impact to the customer. As a result, I created a Risk Matrix that identified the severity of each risk if connectivity was lost at the sites. The Risk Matrix provided leadership with a tool that could help manage risk more effectively.

Recognized the need for a flow diagram showing the number of circuits that had equipment connected to the ports, but there was no traffic running across the ports. Costing the Government millions in lost revenue at various sites. As a result of creating the flow diagram the equipment was removed from the racks. This effort helped the Government save millions in revenue.

URS -Lead Configuration Manager April 2013 – May 2014

Defense Information System Agency (DISA)

Provided advise to senior level executives on organizational programs and operations, including, but not limited to strategic and organization planning; budget formulation and execution; resource management; project management; and the measurement of outcomes. Use technical expertise in strategic planning to make recommendations to management on key initiatives, policies, procedures, guidelines, and processes requiring improvement.

Key Leadership Accomplishments:

Created a process flow to capture and archive meeting minutes. Interviewed, observed, and documented the various processes used by three Configuration Management Leads. Through analyzing the information captured, created a process flow that streamlined the way meeting minutes captured and archived. Process was instrumental in standardizing a methodology on using automation to consistently capture meeting minutes.

Ensure confidentiality, integrity and availability of systems, networks and data through planning, detailed analysis, development, implementation, maintenance and enhancement of information systems security programs, policies, and procedures. Develop and practice information security protocol required to protect systems. Address and resolve security issues during system installations and upgrades to ensure appropriate levels of security are maintained by recommending risk assessments and appropriate disaster prevention / recovery procedures.

Conducted meetings and delivered presentations to groups and individual key stakeholders using appropriate software and superior communication skills. Create high-quality presentations and briefing status to key stakeholders. Effectively use email, written correspondence, and presentations to convey key information, summarize decisions and explain procedures. Condense technical data into succinct and organized pieces for incorporation into easily understood reports and presentations. Communicate effectively to present findings, ideas and recommendations on hardware and software issues. Expert ability to communicate clear and concise information consistent with the targeted audience in reports, summaries, meetings, briefing and presentations.

Pivotal Point-Project Manager April 2011 – April 2013

Defense Information System Agency (DISA)

Managed a portfolio of projects, attended meetings with Key-Stakeholders in DISA Network Services, and resolved issues that impacted project completion. Spearheaded substantive program activities from information management, analysis, process improvement, and strategic planning to achieving goals and objectives in support of management strategic initiatives. Facilitated process improvement activities using Lean Six Sigma (LSS) and other continuous process improvement strategies. Planned, developed, managed, and coordinated programs to support continuing, projected, and contingency special tasks and operations. Analyzed documents and provided analytical input regarding program effectiveness. Tracked and analyzed data and interpreted and applied policy.

Key Leadership Accomplishments:

Led projects involving extensive interaction between telecommunication organizations to ensure all projects met in a timely manner. Expert skill planning, organizing, and completing work assignments with diverse demands and competing priorities within established time limits.

Coordinated with cross-functional stakeholders to develop project scope, objectives, goals, and deliverables. Directed project team members, managed cost, and schedule, ensured contract compliance, and served as customer interface. Managed technical aspects, costs, and schedule of assigned tasks or functions. Created project management plans, set expectations, and ensure plans are driven by organizational procedures.

Established and maintained effective working relationships with customers internal and external to the organization. Implemented key customer relationship management processes and applications in support of management goals. Provided guidance and tasking on network integration and extension of communication services to new customers into specific plans with a technical approach, resource requirements, and implementation details.

Functioned as support personnel on installations to resolve all technical administrative and budgetary issues identified during the planning, site surveys and implementation phase of network activities. Tracked project tasks and resolved technical issues. Conducted meetings with cross-functional organizations to resolve hardware, funding, scope, and project constraints to deliver projects in a timely manner. Attended weekly project status meetings to discuss project risks and issues.

CCSI-Project Manager January 2010 – April 2011

Department of Homeland Security (DHS)

Provided leadership in the management effort of projects and programs supporting the Department of Homeland Security. Analyzed functions and workloads to determine staffing requirements. Aligned and integrated strategies with external organizations and resources for effective mission execution. Inspected and reviewed projects to monitor compliance with goals and objectives. Maintained effective communication with internal clients and assisted with gathering scope requirements for IT projects and presented the project to the Technical Review Board for approval. Managed risk identification that impacted procurement request and billing issues.

Key Leadership Accomplishments:

Instrumental in assisting the Department of Homeland Security institute with project management process methodology, providing a framework for Project Managers to successfully organize projects and streamline the funding and approval process for new projects.

Coordinated with cross-functional stakeholders to develop project scope, objectives, goals, and deliverables. Directed project team members, manage cost and schedule, ensure contract compliance, and serve as customer interface. Managed technical aspects, costs, and schedule of assigned tasks or functions. Created project management plans, set expectations, and ensure plans are driven by organizational procedures.

Conducted weekly meetings with Contracting Officer Technical Representative (COTR) to discuss project methodology and efficient ways to track, monitor and control problems that may occur with Procurement Request. Managed weekly conference calls and monitored any Contract Line-Item Number, billing or modification concerns addressed on the conference-call and pro-actively resolved. Conducting meetings with cross-functional organizations to discuss process improvement strategies to help COTR identify delays in project schedule.

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Oberon-Program Manager October 2008 – Dec 2009

Defense Information System Agency (DISA)

Provided oversight for the stability, execution, and finance reporting for contracting activities for the government. Provided the burn rate for five employees supporting the agency in various capacities, from engineering, project management and data entry. Analyzed data to make sure the program was in alignment with Federal and State Regulations and policies.

Key Leadership Accomplishments:

Led the efforts with the DISA Government Branch Chief in managing branch activities, Coordinated resources for participation in performance benchmarking of complex contracts.

Analyzed data to evaluate techniques, approaches, trends, and future requirements. Analyzed functions and workloads to determine staffing requirements.

Coordinated with cross-functional stakeholders to develop project scope, objectives, goals, and deliverables. Directed project team members, managed cost and schedule, ensure contract compliance, and serve as customer interface. Managed technical aspects, costs, and schedule of assigned tasks or functions. Created project management plans, set expectations, and ensure plans are driven by organizational procedures. Ensured requirements are gathered, documented, reviewed, and approved per organizational/program standards. Ensured projects are delivered on-time, within budget, and remain in scope, monitor and track project dependencies. Created a work breakdown structure defining all activities required for project deliverables. Developed new plans, schedules, and methods to accommodate changing requirements.

Coordinated with cross-functional stakeholders to develop project scope, objectives, goals, and deliverable. Directly led a cross-functional team responsible for updating the DSN Directory as requested by DISA. Expert skill in leading people by providing guidance, training, and coaching on organizational effectiveness and efficiency and business development to management and operational personnel.

EDUCATION

Master Certificate George Washington University 2000

Washington, DC Major: Project Management

Master School Public and Environmental Affairs, 1997

Indiana University - Major: Management

Bachelor of Science, Indiana University - 1990

Major: Communications

CERTIFICATIONS

Certified Scrum Master Active since 2020

Certified International Configuration Manager Active since 2015

Certified Scrum Product Owner Active since 2021

Certified ITIL Version 3 Active since 2010

Certified ITIL Service Transition Active since 2011

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