JUSTIN D

TORRES

J

T Schiller Park, IL *****,

847-***-****

ad2tw9@r.postjobfree.com

SKILLS

• Staff Management • Schedule Coordination • Operations Management

• Customer Engagement • Coaching and Mentoring • POS Terminal Operation

• Anticipating Problems • Scheduling Staff

EXPERIENCE

Restaurant Manager August 2023 - January 2024

Rosebud group Rosemont, Illinois

• Laid off due to store closing.

• Control of staff of thirty employees or more while keeping daily labor under 9.5%

• Controlled day-to-day operations with shift management strategies and effective food and labor controls.

• Control establishment large enough to seat 500+ At any given time. Well having six possible venues at once.

• Average monthly approximately Bottom line $900,000

• Maintained compliance with all health code and sanitation requirements and received top-notch inspection scores.

• Worked with FOH and BOH staff to support superior service delivery.

• Demonstrated leadership, exemplary customer service and friendly, professional demeanor.

• Developed weekly work schedule to meet business demands.

• Responded to guest concerns and complaints to achieve positive resolution.

• Kept dining areas, kitchen spaces and restrooms in full health and safety compliance. Sought to improve business operations continuously through team training, customer engagement and marketing strategy.

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• Oversaw special events and programs with on-site catering.

• Ordered and replenished stock to maintain inventory.

• Hired and trained food service staff on policies and procedures of company.

• Improved team knowledge and abilities by training each in proper procedures and standards. Restaurant Manager August 2022 - August 2023

Good plate hospitality ( Petterinos) Chicago, Illinois

• Left to be closer to my family

• Approximately $750,000 a month in sales Which was based on the local theater show at that time

• Worked with a staff of 50 or more at any given time.

• Built relationships with local news media as well as individuals in the theatrical arts..

• Responded to guest concerns and complaints to achieve positive resolution.

• Developed weekly work schedule to meet business demands.

• Demonstrated leadership, exemplary customer service and friendly, professional demeanor.

• Worked with FOH and BOH staff to support superior service delivery.

• Maintained compliance with health code and sanitation requirements. Scheduled and received food and beverage shipments, checking delivery contents to verify product quality and quantity.

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• Supported cleanliness by maintaining tidy and organized work area.

• Counted cash and receipts and completed bank deposits.

• Ordered and replenished stock to maintain inventory. Corporate Manager/Trainer June 2021 - August 2022

Benihana Corp Chicago, Illinois

• Withdrew myself on own accord to be close to Family.

• Oversaw team of 25 trainers, monitoring and optimizing performance with mentoring-based approach.

• Spearheaded training at Minneapolis location, coordinating new hire orientation and ongoing task-based training.

• Set clear expectations, establishing consistent goals and enforcing policies.

• Taught employees how to satisfy every customer need and smoothly resolve conflicts. Optimized training programs with retrospective evaluations of training course success combined with employee and instructor feedback.

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Motivated exceptional performance from team members, empowering staff to handle problems and seek out opportunities for improvement.

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• Planned, organized and managed supplies for employee development and training events. Job fairs and Hiring events.

• Determined course effectiveness based on class, instructor, and participant evaluations.

• Traveling the country while educated employees using classroom training, demonstrations and on-the-job training. Assistant Galley Manager March 2020 - May 2021

Goodwill (U.S. Navy) North Chicago, Illinois

• During Covid As All Restaurants were closed

• Prepared schedules and assignments to meet short- and long-term business demands.

• Oversaw execution of opening and closing procedures to desired standard.

• Worked with Team members with Physical and Mental disabilities to help become members of society ..

• Prepared up to but not limited to 3600 meals a day for the U.S. Navy

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• Cross-trained staff in secondary roles to expand operational diversity.

• Monitored employee work to assess performance and identify knowledge gaps. Led and influenced staff through effective motivation, leveraging individual strengths to optimize customer satisfaction and maximize productivity.

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• Kept paperwork updated with internal standards and legal requirements. Restaurant Manager July 2017 - March 2020

Lettuce Entertainment (Petterinos) Chicago, Illinois

• Restaurant Close because of Covid

• Very busy Theater District restaurant plus with a banquet area total of 700 seats at any given time.

• Hired and trained food service staff on policies and procedures of company.

• Counted cash and receipts and completed bank deposits.

• Ordered drinks, glassware and bar equipment to maintain smooth-running bar operations.

• Kept dining areas, kitchen spaces and restrooms in full health and safety compliance.

• Inspected restaurant equipment and identified maintenance issues.

• Worked with FOH and BOH staff to support superior service delivery.

• Developed weekly work schedule to meet business demands. Maintained high customer satisfaction with good conflict resolution skills and adequate employee coverage for expected demands.

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• Ordered and replenished stock to maintain inventory. Service Trainer / Director of Social Media December 2009 - November 2016 The Great Escape Schiller Park, Illinois

• Left on own accord to better lifestyle.

• Started social media pages to push sales while promoting the Restaurant to the best of my abilities Attended meetings or seminars at different food vendors to obtain information for use in training programs or to inform management of training program status.

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• Performed manual labor tasks to detailed instructions from supervisors.

• Developed programs to meet current and expected market demands.

• Documented, researched and resolved customer service issues.

• Helped office personnel with errands, paperwork and data entry. Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace.

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• Delivered exceptional customer service to bolster strong relationships and build positive experiences. EDUCATION

Bachelor of Arts (B.A.) - Hotel / Restaurant Managment February 2011 Penn Foster University, Scranton, Penn

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