Business Operations Produce Department

THOMAS WAGNER

* ********** (ROAD/STREET, BOULEVARD?)

Crownsville, Maryland 21032

Mobile: 410-***-****

Electronic Mail: ********************@*****.***

Objective:

Seeking full time career oriented position as a member of a high performing organization providing logistics services or an allied field.

Employment History:

Staff Member, Defense Commissary Agency (DeCA), Naval Support Activity, Annapolis, MD (July 2011- Present): Over the period of eleven years of demonstrating a positive attitude, dependability, sound judgment and teamwork, assigned duties having ever increasing responsibilities, offering wider exposure to business operations and affording broader discretion in the carrying out assignments. During this period, the Annapolis store was recognized by DeCA as one of its highest performing organizations.

Produce worker WG4 working 39 hours a week for the last 2 years and I am responsible for ordering, receiving, display and account of all the different kinds of fruits and vegetables.

I personally perform any and all duties dealing with the retail of the operation of the produce department when my manager is off.

I inventory all aspects of the produce department also receive the produce truck when it arrives at the loading dock area.

Able to lift up to 40 lbs unassisted and occasionally over 40 lbs with assistance.

Able to stand,stoop,bend kneel and for long periods of time.

Recording and updating Balance on Hand (BOH) data to maintain a perpetual inventory, ensure adequate stock and uninterrupted operating supplies

Evaluate stock levels of all CAO (computer assisted ordering system) categories daily by physically reviewing the storage and display shelf locations, in bound shipments and warehouse inventories

Collect data necessary to update and adjust inventory using radio-frequency hand-held terminals; perform daily inventory audit of items not-in-stock and make necessary overwrites of those items

Perform duties of Warehouse Receiver: Checking and logging in vendor deliveries when arriving; verifying deliveries with invoices of drivers; insuring all items delivered are entered into the inventory system in numerical order; and, processing credits for products that are returned to drivers

Interfaces with all levels of management and deal directly with commercial distributor/vendor stocking representatives on issues affecting CAO to ensure files, logs, and reports are complete and accurate

Routinely called upon by managers and colleagues to handle questions or resolve issues raised by customers

Perform a full range of “swing” assignments to enable the organizational agility for the organization to respond to a wide range variables while maintaining customer satisfaction and store profitability; these range from checking identification of patrons entering the store to staffing a checkout position to operating a forklift to unload product from truck and moving products in the warehouse using a hand truck

Routinely called upon by colleagues to answer questions or assist with to perform clerical and administrative duties

Oversee the maintenance of security, safety and sanitation procedures in the store and warehouse areas

Routinely assigned to orient new employees and conduct on-the-job training for co-workers

Operating computer systems to input or correct data and produce critical documents and status reports

Order Processor, Global Industries, Elkridge, MD (2005-2009):

Performed data entry into an IBM AS/400 computer system to support inventory control

Modified data use in the software to improve product picking efficiency

Processed and reviewed account orders for accuracy

Reconciled warehouse inventory to eliminate duplication of stock and avoid financial waste and inefficiency

Processed vendor and customer payments insuring agreement of payments with invoices.

Small Business Owner, Wagner Communications, Glen Burnie, MD (2003-2005)

Provided answering services for client’s voice mail systems

Performing problem resolution services, answering questions for customers through e-mails, voice mail, or other customer contact methods

Managed the full spectrum of operations including account sales, customer service, customer relations, invoicing and accounts payable

Hired, managed and mentored 10-12 employees to achieve performance excellence and maintain high levels customer satisfaction

Assistant Supervisor, US Food Service, Severn, MD (2000-2003)

Managed up to 30 employees and coordinated work assignments with the manager on duty

Monitored and rated employees to ensure assigned work was completed in conformance with company standards

Used of a Gagnon productivity tracking system to follow the progress of work during the course of the shift, making necessary adjustments to maximize production

Customer Service Representative, Thrifty Car Rental, Linthicum, MD (1998-2000)

Represented the company in a front line position, ensuring customers received prompt service for rental and return of vehicles

Insured all rental agreements were correct, proper discounts were applied and correct payments were received

Performed daily vehicle inventory using an inventory accountability system

Performed vehicle quality control to ensure all cars were properly prepared and fully ready for release to customers

Education, Training and Skills:

Business Administration Diploma, North County High School, Linthicum, MD

Inventory Management & Control, US Food Service

Effective Management of Employees, US Food Service

Proficient in office automation including MicroSoft Office Suite (Word, Excel and Outlook)

Systems Operations for IBM Series AS/400 Business System: Administration, Control & Navigation

Proficient with MicroSoft™ Office Suite (Word, Excel and Outlook)

Capable of conducting on-line research and queries on Internet

Data entry and written composition at 25-30 words per minute

Additional Skills & Attributes:

Exceptional customer service skills with a strong ability to develop a rapport with customers in a wide variety of situations including those involving complaints.

High aptitude for math and memorization

In good health with strength and endurance necessary to perform physical labor requiring lifting up to 50 pounds.

Excellent personal and professional references furnished upon request.

Contact this candidate