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Sai Shivani Pallerla

Philadelphia, PA, US ad2tw4@r.postjobfree.com 585-***-**** https://www.linkedin.com/in/saishivanipallerla29/ https://saishivanipallerla.webflow.io/ EDUCATION

User Experience and Interaction Design

Thomas Jefferson University • US, PA, Philadelphia • 2023 • 3.79 Computer Science and Engineering

JNTUH • Tn, India • 3.55

EXPERIENCE

• Diagnose, troubleshoot, and resolve network and software issues for students, faculty, and staff.

• Maintained the university's IT system in coordination with third-party information technology provider

• Excel in asking the right questions, and analyzing and solving user problems. UX Designer

• Worked in a cross-functional team to design a new B2C Saas product that helped researchers and students collect, build and grow their knowledge by way of a knowledge management tool that helped users organize, personalize and absorb information. Involved in designing experiences for users to organize bookmarked content.

• Conceptualized important flows for an Agri-tech app and helped the business achieve a significant increase in user retention with an over 35% renewal rate of paid subscribers that involved forming a community amongst local farmers. This platform could impact 140 million farmers across India.

• Remodeled a multi-purpose gaming application that helps users gain habits and earn money while playing games. Gamifying the user's experiences using various UX tactics like the hook model and IDEO's 5-step design sprints helped me understand user behavior patterns.

• Revitalized an E-commerce platform by revamping the whole user experience. My work involved taking insights from research and defining the real problem that helped the team brainstorm ideas for creating a wholesome experience. PROJECTS

UX Researcher

UPenn Cedar • August 2022 - December 2022

The research conducted by our team has provided valuable insights into the underlying factors behind the mistrust towards Mercy Hospital. By understanding the perspectives of patients and the community, we are able to identify specific areas for improvement, such as reducing wait times, improving communication, and increasing transparency. The team's recommendations for improving the hospital's image and patient experience can help Mercy Hospital regain the trust of the community and improve healthcare outcomes for all. UX Information Architect

Sankofa Healing Studio • August 2022 - December 2022 Redesigned their website with element-level interactivity and made sure the website visitors does not have any problems while booking an appointment. The main goal of the project is to improve the usability and Information architecture of the existing website. SKILLS

User experience, User Interface, UX Research, Design Thinking, Usability Testing, Story Boarding, Affinity Mapping, Information Architecture, Journey Mapping, Usability Testing, Contextual inquiry, Heuristic Evaluation, Product Scoping, Prototyping, Pretotyping, Visual Communication, Agile Workflow,Figma, Adobe Xd, Web flow, Autodesk Sketch, Baymard Institute, Miro, Atlassian Confluence, Asana, HTML, CSS, JavaScript, Java, Python, C language

CERTIFICATIONS

UI/UX Designer

Designerrs Lab • 2021

UI/UX Design Specialisation

Coursera • 2020

VOLUNTEERING

Volunteer Staff

philadelphia • Philly Chi • 2022, 2023

Web design coordinator

JNTUh • TEDxVCE • 2020

UX Designer

UIF January 2023 - Present, US, PA, Devon

• Spearheaded the redesign of Ontrack, a complex learning management system, focusing on both the student and admin platforms, which included usability testing, user feedback analysis, collaborating on design improvements, creating wireframes, prototypes, and design assets, enhancing the platform's user experience

• Led the ideation and implementation of innovative gamification features, contributing to a more interactive and motivating learning experience.

• Collaborated cross-functionally with development and product teams, ensuring seamless integration of design elements into the final product. IT Expert

Thomas Jefferson University June 2022 - Dec 2023, US, PA, Philadelphia Triveous Technology

2021, IN, KARNATAKA, Bangalore

UX Design Intern

Cogent Web

2020 IN, DELHI, Delhi

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