UTISHA A. ROBINSON

**** ***** ****** *** * LEAVENWORTH, KS.66048

816-***-****• ad2tw0@r.postjobfree.com

WORK EXPERIENCE

Delta Area Economic Opportunity Corporation, Portageville, Missouri Administrative Assistant, November 2013-April 2014 Provide support to the Housing program in areas defined by the Administrative Assistant in coordination with the Housing Department Director, The primary areas will be assisting with the overseeing the day-to-day operations and performing tasks necessary to ensure contract compliance and achievement of the goals of the program. These duties are completed by performing the following duties: made sure the clients are income eligible for the housing programs, Links all available resources (business, industry, volunteer agencies, Employment security, etc…) for the purpose of assisting individual clients in all possible ways. Assist in the purchase of all supplies for the programs and maintenance of inventory for these supplies, wrote requisitions in order for the client, bills, and contractors to get paid. Maintain files for the housing programs.

Workforce Investment Board, New Madrid, Missouri

Long Term Recovery Case Manager, November 2012-June 2013 Developed a resource list of inter-agency contacts and have a working understanding of the program. Assist the client to develop a long-range recovery plan, explore all available options, and help the client develop a plan of action. Assess unmet recovery needs with the client through interviewing, making appropriate referrals and providing advocacy for the client; keep a written narrative of the work done on the case, present the case to the Long Term Recovery Board. Verify the results of the assistance provided in order to close the case. Sprint, Lenexa, Kansas

Early Device Specialist, November 2011-June 2012

Provide inbound telephone support for customers primarily within the first 45 days of purchasing a new account or equipment. Resolve customer’s problems that ranged from routine questions to complex billing issues or technical difficulties. Provide basic and advance troubleshooting with 3rd party applications. Navigate multiple computer screens and programs while interacting with the customer over the phone. Make payment arrangements when situation required it. Lincare (Region 13), Lee’s Summit, Missouri

Account Customer Pay, October 2009 to November 2011 Over all Alabama and Mississippi service centers area and center managers answered to me. Take customer payments and if needed negotiate payment plans. Change customer’s information within the system. Document formatting, faxing and mailing of correspondence in regards to customers account. Balance and adjust general ledger and audits on both a daily and monthly basis. Answer customer questions in regard to deductible and copayments as well as payment arrangements and made decisions and adjustments on individual client situations. Scheduling out of office visits for technicians, Ordering equipment and oxygen tanks needed on each visit. Setting up the Calendars for the previous month in order for that district office to inform their technician of schedules.

NCO Financial Systems Inc, Lenexa, Kansas

Customer Service Representative/Collections, July 2007- September 2009 Take care of company finances. Collect payments due on client accounts and make settlement offers. Use a PC for document formatting and data entry to change confidential customer information within the system and send out mailed notices in collection of payment. Make sure payments are received before reaching the date past due. Create payment arrangements and schedules on accounts.