Henryk P. Trocha

Granada Hills, California

818-***-**** ad2tvs@r.postjobfree.com

Professional Summary

Food and Beverage Manager, with over 20 years of international fine dining experience. Overseeing F&B operations on board cruise ships, fine dining restaurants and airline lounges. Collaborated with Micheline Star Chefs such as, Guillaume Ibrahim, Neil Perry and Peter Doyle, while managing Sydney Opera House, and Qantas First Class lounges at LAX.

Committed to optimizing profits, as well as creating an effective work environment with exceptional service experiences.

Experience

TUI Cruises, South America & Middle America September 2019- March 2020

Restaurant Manager/ Ext. Maître d Hotel,

Managing F&B operations for exclusive outlets / Surf & Turf / Cucimare / Das Essezimmer / X Lounge.

Responsible for service excellence, guest’s satisfaction, engagement and exquisite ambiance and experience.

Administration of staff evaluation, training including coaching and disciplinary action.

Execution of operation standards and consistency.

Ensure all Employee Handbook standards and expectations are met.

Ensure all internal product control measures for the outlets are followed, including food and liquor inventories.

Sodexo America, Delta/Air New Zealand March 2019 – August 2019

Operations Manager at LAX (Star Alliance Lounge, Air New Zealand, Qantas One World)

Managing and supervising all aspects of service in First and Business class lounges.

Maintaining food quality, productivity and efficiency for 20 staff members

Focused on increasing guest satisfaction ratings by providing exceptional service to international premium travelers.

Administrative tasks include; compliance of all standards, scheduling, closing repots, inventory.

The Holland America Cruise Line - NZ, Australia, Asia December 2018 - March 2019

The Pinnacle Grill Restaurant, Restaurant Manager

Manager of a la carte fine diner with 88 covers with up to 3-7 courses a la carte dinner menus, a la carte breakfast and a la carte lunch. Additional special menus “Rudi’s Sel de Mer” Southern Province, French inspired cuisine, and “Guest Chef Dinners” (Australia, New Zealand, and Asian themes).

Supervision of servers, including sommelier team.

Responsible for scheduling, inventory, special requests, guest’s satisfaction.

Hosting and managing guests’ reservations.

Administrative work, sales, revenues and reports.

The Culver Hotel - Culver City, California June 2017-December 2018

F&B & Entertainment Manager

Supervision of F&B (PM) operations in hotel restaurant lobbies with events coordination

Bookings for live music and movie screenings

Qantas First Class Lounge, “One World” Business Lounge, LAX. February 2014-April 2017

Assistant General Manager/Duty Manager

Overlooked and managed First Class Lounge with twenty-five employees, for Qantas, British Airways and Cathay Pacific.

Focused on premium travel guest experience, quality of overall staff performance, as well as revenue

Coached and trained employees and constructively implemented improvements throughout the lounge.

Responsible for creating and distributing weekly schedules, monitoring flights & POS Microsoft system.

Implemented food and safety standards.

Reported daily revenue and generated end of day reports.

Captain Cook Cruises Pty. Ltd – Sydney. Australia, and Nandi. Fiji

November 2009-December 2013

Senior Cruise Director

Managed several fine dining restaurants with a capacity of up to 180 guests per restaurant level on board premium cruise ships and yachts.

Overall duties included, all aspects of the cruise programs including entertainment, shore side excursions, dining experience, seating arrangements, scheduling, training and supervising staff, inventory, budgeting and other administrative duties.

In charge of creating an enjoyable and memorable experience as well as atmosphere for all passengers on board.

Ensured that all staff members are in a safe and positive work environment.

Education:

Hospitality Management Degree, Bergius Hotel Fach Schule, Frankfurt am Main, Germany

Diploma in Business Administration, Lloyds International College, Sydney, Australia

Core Qualifications:

Stellar communication and leadership skills

Health and safety standards

Excellent ability to prioritize

Staff scheduling and budget control

Solid organization capabilities

Skills, Trainings and Extra Attributes:

CDC- USPH & VSP -Training Center, Miami 2017

HACCP online training, 2014

Food Handler California Certificate 2018

First Aid Certified March 2013

Basic Safety Training Course (passenger ships)

Personal Safety and Social Responsibilities

Personal Survival Techniques

Fire Prevention and Fire Fighting Techniques

Certificate Training in Crowd Management on Board Passenger Ships

Sailing License “Cal 20” Class boats

Computer Skills:

Microsoft Office applications, Apple applications

Languages:

Fluent in German, Polish, English, Russian, (basic) Italian

Interests:

Sailing, cooking, photography, composing (piano), skiing and travel

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