Customer Service Representative

VICTORIA SLAYTON

**** ** ******, ******, ********, 61265, US • 309-***-**** • ************@*****.*** Customer service representative with exceptional oral and written communication, active listening, and analytical problem-solving abilities. Quick learner

Professional telephone demeanor

International sales support

Technical support

MS Office proficiency

Computer proficient

Recordkeeping strengths

Credit card processing

office and radiology - Certified Chiropractic Technologist - 1992 Palmer School of Chiropractic technology - Davenport Ia Customer Service Advocate - October, 2021 to Present Ttec healthcare solutions - Englewood, CO

Answerd inbound calls from providers assisted with eligibility and benefits. Helped with claims

Advised weather prior authorization was required

Customer Service Representative - January, 2018 to August, 2020 Mediacom Communications Corporation - Moline, IL

Provided assistance to inbound callers with payments, installation, moving service. Assisted with basic trouble shooting. Customer Service Representative - August, 2009 to April, 2017 Alorica Inc - Davenport, IA

Provided inbound customer service to multiple programs according to client needs. HIPPA certified. September, 2008 to April, 2009

Group O - Milan, IL

Assisted customers in choosing and customizing available items to meet their specific needs. Kept up to date on company policies, products, and marketing initiatives to better serve each customer. Provided a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues. Customer Service Representative - November, 2005 to August, 2008 Fargo, North Dakota

Used a consultative sales approach to understand customer needs and make relevant recommendations. Interrogated customers and gathered data in order to better understand their needs and provide quick solutions. Provided each customer with exceptional service by listening to their concerns and answering their questions. Provided a superior customer experience in order to build a loyal customer base. Maintained a high level of professionalism and calmness with all personnel even in high-stress situations. Answered customer calls promptly to avoid long wait times on hold. Professional Summary

Skills

Education

Work History