Customer Service Port Saint
Resume:
N
Ridge
Nicolas
*********@*****.***
Avondale Estates, GA
30016
SUMMARY
Offering excellent servant leadership, multi-tasking and communication skills to coordinate multiple, concurrent projects with competing demands, while still incorporating the agile methodology. Makes sound decisions in high-pressure settings and utilizes analytical problem-solving skills to troubleshoot and resolve issues. Articulate communicator with strong customer service skills.
SKILLS
● Scrum Framework
● Scope development
● Agile methodology
● Planning/ Facilitating
● Flexible schedule
● Presentation skills
● Software process management
● Backlog management
● Effective customer communication
● Budget administration
● Resource planning
EXPERIENCE
ScrumMaster
Port Saint Lucie, FL
Verano Holdings/ Dec 2020 to Current
● Defined workflows and processes in a fast-paced, Agile environment and distributedmodelsthroughwhiteboardingandmind-mapping.
● Delivered results using strong understanding of agile methodology and PMO standards.
● Facilitating daily Scrum ceremonies, tracking my deliveryprogress through Jira, and resolving impediments by creating open communication channels with the appropriate parties.
● Developed technical infrastructure planning, data migration and integration serviceswith third-party applications and platforms.
● Conducted application reviewmeetingswithend-users to document and gather business needs and translate into functional requirement documents.
● Trained andmentoredteammembersonbestandmosteffectivewaystouse Scrumprocessestoimproveefficiency.
Junior ScrumMaster
Port Saint Lucie, FL
AltMed/ Jun 2019 to Dec 2020
● Consistently worked to identifyproject risks, initiate risk mitigation and implement risk reduction action plans.
● Led daily Scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
● Worked with product owners and end users to prioritize feature development and enhancements based on critical paths and business needs.
● Trained andmentoredteammembersonbestandmosteffectivewaystouse Scrumprocessestoimproveefficiencyandreduceproductiontimes.
● Assessed teammetricsandworkedtodriveimprovementsandinnovatenew approaches.
Pharmacy Iteration Lead/Jr ScrumMaster
Tampa, FL
CVS Health Company/ Nov 2017 to Jun 2019
● Delegated daily tasks to teammemberstooptimizegroupproductivity.
● Monitored teamprogressandenforceddeadlines.
● Fostered positive employee relationships through communication, training and development coaching.
● Counted inventory, resolved discrepancies and completed paperwork to keep the system accurate and current.
● Gather business requirements fromuserstoconverttotechnicalrequirements.
● Organized and prioritized incoming work orders and optimized teamworkflows and resources to handle dynamic demands.
● Documented production levels andmaterialsusedtokeepmanagement informed.
EDUCATION AND TRAINING
High school diploma
Newton High School May 2013
US Army National Guard
MOS 94E: COMSEC Radio Repair
CERTIFICATIONS
● Certified ScrumMaster(CSM)
Technical Skills
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