KENDYL M. CROTTY

Aldie, VA ***** 804-***-**** ad2tv5@r.postjobfree.com

SUMMARY

Administrative professional with 10 years of experience providing comprehensive support to executive leadership, staff, and all levels of internal/external management. Able to interact with a diverse group of stakeholders. Efficient and dependable. Capable of handling sensitive and confidential information with tact and diplomacy. Strong organizational and critical thinking skills with ability to multi-task and make changes quickly and efficiently.

PROFESSIONAL EXPERIENCE

Executive Assistant/Office Manager, Exostar, Herndon, VA (November 2021-October 2022)

Supported President & CEO, members of the Executive team and the Herndon office.

Provided support to nine senior level executives and their teams.

Performed work independently with initiative and independent judgement with advanced administrative skills to a wide range of work situations often involving highly sensitive and confidential information.

High level of contact with department heads, Board of Directors, and committees.

Scheduling meetings such as Board, Business, Internal and off-site.

Coordinated travel, flight arrangements, hotel accommodations, rental car reservations, cab services, train reservations.

Prepared travel authorization request, purchase orders and expense reports.

Registered executives for conferences and seminars.

Managed calendars.

Production Manager, Sight & Sound Systems, Inc., Sterling, VA (July 2020 – November 2021)

Project management of multiple concurrent residential low-voltage jobs, plan and establish work schedules, assignments, and production sequences to meet production goals.

Supervise inspections of all project work, both virtually and in-person at job site for quality assurance according to company and builder standards.

Ensure compliance with safety standards and company policies; OSHA 30 certified.

Manage warehouse, warehouse staff and inventory.

Manage all subcontractors.

Program Specialist, National Center for State Court, Williamsburg, VA (January 2019 – July 2020)

Coordinate all aspects of multiple programs implemented by the Institute for Court Management.

Issuing course credits, certification and tracking course history for individual administrative employees.

Reporting to and working directly with the Vice President, Dean and National Programs Director of ICM.

Travelling as required to provide logistical support.

Proper allocation of resources and funds, processing payables, process improvements and reporting.

Planner/Scheduler, U.S. Facilities Inc., Newport News, VA (April 2017 – December 2018)

Key member of a cross-functional team to support the improvement of HRHT Tunnel Maintenance.

Reviewed, planned, and schedules all recurring Preventive Maintenance activities.

Examined work orders and determined the best way to accomplish the work.

Issued RFQ’s using work orders, surveys, drawings and/or photos.

Performed Virginia EVA and SWAM searches to comply with the State’s vendor qualifications.

Performed Contract Analysis using in-house and VA State Contracts to procure maintenance work.

Worked with Facility Managers to properly prioritize work and ensure proper resource allocation.

Reviewed completed work order documents and processed accordingly.

Realized over 44,000 cost savings opportunities by consolidating contracted work.

Managed and completed over 250 work orders for equipment repairs and over 800 work orders for preventive maintenance on an annual basis.

Production Planner, Tindall Corporation, Petersburg, VA (March 2016 – April 2017)

Planned and prepared production, hauling and construction schedules for manufacturing and installation of industrial and commercial concrete projects.

Developed master and supplement schedules to establish sequence of work and lead times for all work centers.

Maximized efficiency and profitability by implementing production friendly formats, minimizing labor, and maximizing raw material use.

Managed schedules according to work order specification, priorities, and material lead times.

Coordinated changes and shared progress with department supervisors and project managers.

Reported on job status, to include production project backlog, completion stages and milestones.

Generated weekly and monthly revenue projection reports.

On Highway Sales Coordinator, Carter Machinery, Ashland, VA (May 2014 – March 2016)

Coordinated the execution of the On-Highway Sales Process from start to finish.

Ordered busses, paid invoices, and set up equipment in the company’s database.

Worked with DMV to acquire titles, tags, bills of sale and other required documentation.

Scheduled up-fittings and other service work.

Examined all work orders to ensure proper allocation of cost maximizing gross profits.

Worked closely with sales to schedule deliveries of equipment to the customer including use of most efficient routes to minimize cost.

Managed the State of Virginia’s Blue Bird entire bus sales territory, coordinating four service locations (Ashland, Williamsburg, Fredericksburg & Roanoke) for deliveries with 27 locations.

Supported final delivery of equipment ensuring customer satisfaction and provided post sales documents.

Negotiated with delivery companies to standardize cost and implement new procedures to increase proficiency.

Dispatch Supervisor, James River Air, Richmond, VA (March 2009 – May 2014)

Managed 43 technicians averaging up to 200 service calls per day.

Facilitated communications between the technicians and warehouse personnel to ensure timely delivery of parts and/or supplies.

Ensured proper understanding of calls between technicians and the client.

Managed hours for the technicians, ensuring the technician skills were right for the work.

Maintained open communication with all levels of management and kept them apprised of special situations.

EDUCATION

Associate of Science Degree, General Studies, Northern Virginia Community College, Sterling, VA Currently enrolled: 8/23/2021- Present, GPA 3.562

Associate of Occupational Science Degree in Computer Network Management, Beta Tech Career College, Richmond, VA, GPA 3.79

CERTIFICATIONS

In-Progress: CSC-Business Information Tech 8/23/2021-Present

OSHA 30, Issue Date 10/23/2020

DCJS, Private Security Service Registration, Issue Date 9/19/2020

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