Customer Service Sales Team
Resume:
Barbara Cusack
Sales Leader/Customer Service Professional seeking employment
Portage, IN 46368
****.******@*****.***
To contribute my proven customer service, sales and leadership abilities with relentless positive motivation to further enrich a successful fast-paced industry while adopting relevant and critical attributes for continued experience as a professional. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Seasonal Orchard School Tour Guide
County Line Orchard - Hobart, IN
August 2022 to November 2022
1. Provided exceptional service and entertainment while leading small and large groups up to 60 school aged children and adults on educational and fun tours of the orchard during the 2022 season. 2. Assisted in other departments on orchard premises to include kitchen, donut kitchen, retail store and any other facilities that needed additional help to include customer service, cashier, food preparation or packing and production, assisted with sanitation and cleanup of orchard facilities to maintain a litter free and safe environment for all visitors.
Direct Sales Supervisor
Spectrum formerly Time Warner Cable - Jacksonville, NC September 2006 to February 2020
* Interview, hire, coach and train an average of 12 successful direct reports across multiple sales markets across the North Carolinas sales footprint.
* Process sales and commission payout reporting each biweekly pay period for my sales team.
* Maintaining equipment supply for sales technician weekly to ensure the job completion.
* Driving the sales team daily with reports and coaching to be successful.
* Assisted in the launch of the implementation of hand held devices for the sales team including ongoing support for their software and hardware troubleshooting.
* Proficient with Microsoft Office and administrative assistant functions for daily reports along with maintaining an expense budget each month.
Call Center Customer Care Representative
Verizon Wireless - Wilmington, NC
2004 to 2005
* Responsible for administering 100% first call resolution with inbound customers with billing and or wireless technical issues on a daily basis.
* Assisted in the training of incoming employees with system and customer service policies and procedures to become successful within the customer care environment.
* Received numerous "Perfect 10" quality assurance scores based on performance for superior customer service and accuracy for transactions performed on a daily basis. Sr. Government Loan Coordinator
Washington Mutual Bank - Downers Grove, IL
2002 to 2003
* Processed and closed 75- 100 FHA, VA, and conventional mortgage loans monthly.
* Researched and collected necessary documents to determine eligibility for financing.
* Cleared all title deficiencies as well as prepared loans for closing.
* Provided customer support for applicants with the mortgage process and documents.
* Completed daily, weekly, and monthly reports to determine lock extensions, and progress of loan applications.
* Trained incoming employees on processing software and system procedures. Customer Service-Processing Department
Option One/Washington Mutual - Downers Grove, IL
2001 to 2002
* Provided customer service support for mortgage applicants.
* Assisted the processing department to close 100-200 loans daily.
* Implemented training course for new recruits in customer service department speeding profitability.
Bartender/Waitress
Sportstime Bar and Grill - Bridgeview, IL
1999 to 2001
* Served food and beverages for customers.
* Maintained and processed cash receipts on all being served.
* Trained new staff on procedures and customer service. Personal Banker
Harris Bank - Wheaton, IL
1998 to 2000
* Successfully completed extensive sales, customer service, and lending certification training.
* Maintained role as "Top 5 Sales and Service Employee in Southwest Region" for two entire quarters.
* Increased sales of checking, savings, CD's, retirement accounts, consumer loans, and referrals for investments.
Branch Manager
TCF Bank - Bolingbrook, IL
1996 to 1998
* Hired, trained, and consistently coached staff of minimum of eight team members to achieve the top sales in my region every month while under my management.
* Managed payroll, sales, and audit reports on a daily and weekly basis
* Implemented sales and service training materials I had designed to help achieve success in sales and customer service.
* Successfully turned around a poorly managed and low sales branch to a positive and top in the region sales team within a six month time frame.
Education
Diploma in Cosmetology
Coastal Carolina Community College - Jacksonville, NC August 2020 to Present
Associate in Arts (AA) in Cosmetology
Coastal Bend College - Jacksonville, NC
August 2020 to Present
High school diploma or GED
Mount Assisi Academy - Lemont, IL
August 1991 to October 1994
Skills
• Salesman
• Cold Calling
• Microsoft Office (10+ years)
• Administrative Assistant (10+ years)
• Clerical Experience
• Typing
• Cash Handling
• Customer Service
• Microsoft Outlook
• Direct Sales
• Software Troubleshooting
• Banking
• Salesforce
• Door-to-Door Experience
• CRM Software
• Microsoft Windows
• Sales Management
• Time Management
• Bartending
• Sales Experience
• Training & Development
• Help Desk
• Negotiation
• Marketing
• Technical Support
• POS
• Microsoft Excel
• English
• Microsoft Word
• Office experience
• Sales
• Restaurant experience
• Management
• Computer literacy
• Encryption
• Adobe Flash
• Java
• 4G/LTE
• Food handling
• Restaurant management
• Management
• Employment & labor law
• Supervising experience
• Management (10+ years)
• Leadership
• Guest services
• Guest services
• Team management
• Recruiting
• Talent management
• Serving
• Data entry
• Retail management
• Food service
• Live chat
• Product demos
• Basic math
• Infection Control Training
• Administrative experience
• Driving
• Box truck
• Mobile devices
• Presentation skills
• Hair styling
• Underwriting
• iOS
• E-commerce
• E-commerce
• Loan processing
• Operating systems
• Fair Housing regulations
• Microsoft SQL Server
• Network support
• Oracle
• SQL
• Financial services
• VPN
• Android
• Microsoft Windows Server
• Recruiting (10+ years)
• 10 key calculator (10+ years)
• ERP systems
• ATS
• Talent acquisition
• Workday
• PeopleSoft
• Mortgage servicing
• Microsoft SharePoint
• ServiceNow
• Cooking
• System Administration
• User Interface (UI)
• Active Directory
• Microsoft Exchange
• Administrative experience (10+ years)
• Direct sales (10+ years)
• Salesforce (9 years)
• Kenexa BrassRing (10+ years)
• Oracle (10+ years)
• Operations management (10+ years)
• Administrative experience (10+ years)
• Sales & Business Operations (10+ years)
• Hospitality management
• Payroll
• Retail Sales
• Quality Assurance
• Merchandising
• Human Resources
• Telecommunication
• FMLA
• Benefits administration
• Google Docs
• Conflict management
• Business management
• Search engines
• Legal drafting
• Property management
• Communication skills
• Computer skills
• Organizational skills
• Cashiering
• Windows
• Social media management
Languages
• English - Expert
Awards
President’s List for Academic Achievement
December 2020
Recognition for the highest level of academic achievement for Fall 2020 semester at Coastal Carolina Community College.
Certifications and Licenses
Driver's License
BARBICIDE/COVID-19
January 2021 to January 2022
Safety and Infection control certification
Assessments
Bartending — Highly Proficient
June 2020
Understanding, pouring, and mixing drink orders
Full results: Highly Proficient
Food Service: Customer Situations — Highly Proficient May 2020
Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting. Full results: Highly Proficient
Bartender Fit — Proficient
June 2020
Measures the traits that are important for successful bartenders. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
July 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Call Center Customer Service — Expert
October 2019
Applying customer service skills in a call center setting. Full results: Expert
Food Safety — Highly Proficient
May 2020
Proper food handling, storage, and equipment use for preventing the spread of foodborne illness. Full results: Highly Proficient
Customer Service — Expert
July 2020
Identifying and resolving common customer issues
Full results: Expert
Administrative assistant/receptionist — Highly Proficient December 2020
Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient
Security guard skills — Highly Proficient
March 2021
Assessing risks, enforcing security standards, and handling complaints Full results: Highly Proficient
General manager (hospitality) — Proficient
March 2021
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Restaurant manager — Highly Proficient
March 2021
Managing restaurant staff and meeting customer expectations Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
June 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Retail customer service — Proficient
December 2021
Responding to customer situations in a retail setting Full results: Proficient
Management & leadership skills: Planning & execution — Proficient December 2021
Planning and managing resources to accomplish organizational goals Full results: Proficient
HR: Compensation & benefits — Proficient
January 2022
Knowledge of compensation and benefits programs
Full results: Proficient
Cleaner fit — Highly Proficient
May 2021
Measures the traits that are important for successful cleaners Full results: Highly Proficient
Attention to detail — Proficient
August 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Groups
Phi Theta Kappa Honor Society
August 2020 to Present
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