Real Estate Customer Service
Resume:
C O N TACT
Gkoffshore@hotmail.com
DeLand, Florida 32724
phone
address
C A R E E R O B J E C T I V E
Experienced and knowledgeable real estate professional with extensive background in the industry. Proven ability to close deals and provide the highest level of customer service. Possesses excellent communication and
negotiation skills, as well as a strong understanding of local markets. Committed to helping clients find their dream homes, build their investment portfolios and maximize profitability.
Professional individual with an extensive background in the industry. Skilled in fostering relationships with clients and driving sales growth. Possesses a deep understanding of the real estate market, including zoning laws and regulations. Dedicated to providing clients with
outstanding service and helping them achieve their real estate goals.
Hard-working professional with experience in contract administration, contract award, and design and
development. Frequently praised as detail-oriented by peers, I can be relied upon to help your team achieve its goals.
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business
performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company
objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and
increase service value.
Reliable worker with excellent communication, time management, and computer skills. A driven and detail- oriented individual with a desire to use analytical and problem-solving skills to meet goals.
E D U C ATION
Bible Education in Bible Education and Teaching
Candidate
E X P E R I E N C E
March 2022 - Present
Real Estate Agent
Assist 2 Sell, DeLand, Florida
January 2018 - Present
Licensed Massage Therapist
Ma'la Therapeutic Massage, DeLand, FL
June 2007 - August 2018
Developed excellent communication skills through
providing advice and guidance on property-related
matters.
•
Demonstrated ability to build strong relationships with clients, colleagues and other stakeholders in the real estate industry.
•
Skilled in negotiating deals between buyers and
sellers to ensure maximum benefit for both parties.
•
Guided and assisted buyers or sellers throughout
entire transaction process.
•
Proficient in preparing detailed contracts and
documents related to real estate transactions.
•
Performed comparative market analysis to estimate
property value.
•
Assisted buyers in identifying and evaluating
properties for purchase.
•
Resolved issues and conflicts during purchase or
sale of real estate property.
•
Accustomed to managing multiple projects
simultaneously while meeting tight deadlines.
•
Advertised client properties on websites, through
social media and in real estate guides.
•
Generated lists of properties compatible with
buyers' needs and financial resources.
•
Established positive relationships with clients
through attentive listening skills during
consultations.
•
Developed and implemented individualized
massage therapy treatments to meet clients' needs.
•
Adapted treatment plans based on each patient's
individual needs and preferences through careful
listening and observation skills.
•
R E G I N A K I N G
Theocratic Ministry School, Deland, Florida
March 2022
Certification in Real Estate Agent
Gold Coast, Orlando, Florida
May 2005
Certification in Massage Therapist
Humanities Center School of Massage, St Petersburg, Florida
Licensed Massage Therapist
Spa 504, St Petersburg, Florida
Established positive relationships with clients
through attentive listening skills during
consultations.
•
Developed and implemented individualized
massage therapy treatments to meet clients' needs.
•
Adapted treatment plans based on each patient's
individual needs and preferences through careful
listening and observation skills.
•
Ensured compliance with local laws related to
licensure requirements for practice as a Licensed
Massage Therapist.
•
Exercised strong problem solving abilities when
faced with challenging situations or difficult
customers.
•
Maintained accurate records of client care including diagnosis, treatments performed, progress notes,
homecare instructions and other relevant
information.
•
Conducted client intake assessments to assess
medical history and determine appropriate course
of treatment.
•
Utilized effective time management strategies to
ensure that all appointments were completed
within the allotted time frame.
•
Utilized various massage techniques such as
Swedish, deep tissue, trigger point, reflexology,
lymphatic drainage and sports massage to provide
relief from chronic pain and stress.
•
Maintained current knowledge of new
developments in the field of massage therapy
through continuing education courses.
•
Created an inviting atmosphere for clients by
maintaining a clean workspace in accordance with
industry standards.
•
Collaborated effectively with physical therapists and chiropractors to develop comprehensive treatment
plans for patients.
•
Adhered strictly to HIPAA regulations regarding
confidentiality of patient information.
•
Provided education on the benefits of therapeutic
massage to promote overall health and wellness.
•
Demonstrated excellent communication skills when
interacting with patients, colleagues and
supervisors.
•
Managed a busy schedule while providing high
quality customer service in a professional manner.
•
Performed post-massage strhing exercises with
clients to ensure maximum benefit from their
session.
•
Managed inventory levels for supplies needed
throughout the clinic.
•
Monitored client progress regularly and made
necessary adjustments to treatment plan as
needed.
•
Assisted in developing marketing initiatives
designed to increase awareness about the benefits
of therapeutic massage services.
•
Established rapport with clients quickly through
active listening skills combined with compassionate care.
•
Provided massage therapy services to clients,
utilizing a variety of techniques including Swedish, deep tissue, and sports massage.
•
Maintained detailed client records, ensuring
accuracy and confidentiality of all information.
•
Demonstrated excellent customer service skills by
engaging with clients in a professional and friendly manner.
•
Developed customized treatment plans for
individual clients based on their specific needs and preferences.
•
Participated in continuing education courses
related to massage therapy techniques and best
practices.
•
Implemented various modalities including hot
stone therapy, aromatherapy, reflexology, trigger
point release therapy.
•
Advised clients on how regular massage can
contribute positively towards overall wellness goals.
•
Created invoices accurately reflecting services
provided using established billing procedures.
•
Ensured compliance with safety regulations related to sanitation and hygiene standards.
•
Observed client reaction to massage, modifying
techniques when necessary.
•
Assessed needs of each customer to select
appropriate massage treatment.
•
Applied finger and hand pressure to specific points
of body.
•
Performed health assessments to identify areas of
concern that could be addressed through massage
therapy treatments.
•
Provided education about proper self-care
techniques to help clients maintain positive results between sessions.
•
Conducted post-treatment follow-up consultations
to evaluate the effectiveness of treatments and
make recommendations for future care.
•
Utilized advanced knowledge of anatomy,
physiology, and kinesiology to provide effective
therapeutic treatments.
•
Utilized aromatherapy and offered suggestions on
nutrition and stretching exercises to help in self- care.
•
Maintained patron hair and scalp treatment
records.
•
Referred clients to other types of therapists when necessary.
•
Developed and proposed client treatment plans
that specified which types of massage are to be
used.
•
Performed other adjunctive therapies and
treatment techniques in addition to massage.
•
Maintained massage areas by restocking supplies
and sanitizing equipment.
•
Ensured client confidentiality in accordance with
HIPAA regulations.
•
Provided guidance on lifestyle modifications that
can improve overall wellness.
•
Assessed clients' soft tissue condition, joint quality and function, muscle strength and range of motion.
•
Managed scheduling conflicts efficiently while
providing exceptional customer service at all times.
•
Evaluated clients to locate painful or tense areas of body.
•
Maintained current certifications in CPR, AED, First Aid as well as Massage Therapy licensure
requirements.
•
Collaborated closely with other healthcare
professionals such as physical therapists,
chiropractors, physicians.
•
Recorded detailed prognosis, responses and
progress notes in customer charts.
•
Used complementary aids, wet compresses and ice
pads to promote clients' recovery, relaxation and
well-being.
•
Generated new clientele by promoting member
referral and guest pass programs.
•
Built relationships with local businesses in order to promote referral programs for potential new
clients.
•
Massaged and kneaded muscles and soft tissues of
body to provide treatment for medical conditions,
injuries or wellness maintenance.
•
Adapted treatment plans depending on the physical
condition or limitations of each individual client.
•
Assisted in developing marketing strategies
designed to increase clientele base and promote
•
August 2000 - January 2005
Sales Assistant
Hurricane Pass, St Petersburg, Florida
services offered by the practice.
Sought out and arranged presentations to various
groups on benefits of massage therapy to increase
client base.
•
Massaged and kneaded muscles and soft tissues of
body to provide treatment for medical conditions,
injuries, or wellness maintenance.
•
Tailored each session according to the individual
needs of each client.
•
Greeted customers with a friendly and professional demeanor.
•
Educated clients on the benefits of regular massage treatments.
•
Conferred with clients about medical histories and problems with stress or pain to determine how
massage will be most helpful.
•
Handled administrative duties such as scheduling
appointments, responding to phone calls and
taking payments.
•
Treated clients in professional settings and traveled to clients' offices and homes.
•
Prepared and blended oils and applied blends to
clients' skin.
•
Provided clients with guidance and information
about techniques for postural improvement and
stretching, strengthening, relaxation, and
rehabilitative exercises.
•
Consulted with other health care professionals,
such as physiotherapists, chiropractors, physicians, and psychologists, to develop treatment plans for
clients.
•
Used complementary aids, such as infrared lamps,
wet compresses, ice and whirlpool baths to
promote clients' recovery, relaxation and well-
being.
•
Handled cash register operations, including
payments, returns, and exchanges.
•
Arranged store products on shelves and
promotional displays.
•
Provided excellent customer service to clients in
person and over the phone.
•
Provided strong customer service by greeting and
building relationships with key clients.
•
• Resolved customer complaints in a timely manner. Assisted customers with item returns and payment
refunds.
•
January 1998 - May 2004
Seamstress Assistant
Accents By Gina, St Petersburg, Florida
Cleaned store aisles and disposed of debris and
waste to improve customer experience.
•
Maintained knowledge of company products and
services to make informed recommendations to
clients.
•
Processed customer orders and payments
accurately and efficiently.
•
Managed daily operations of store when
supervisors were absent.
•
Built strong working relationships with fellow
associates and corporate contacts.
•
Answered client questions and concerns and
escalated larger problems to managers.
•
Explained and demonstrated product features,
fousing on customer comfort level and retention.
•
Unloaded and organized delivered products in
appropriate store locations.
•
• Maintained accurate records of sales transactions. Demonstrated knowledge of product lines and
services to customers.
•
Followed established guidelines when producing
garments according to customer specifications.
•
Utilized sewing machines to perform alterations
and repairs on clothing items.
•
Organized inventory of supplies, materials, tools, and equipment used in the production process.
•
Kept accurate records of daily activities such as
time spent on each project.
•
Troubleshot technical errors associated with
operating industrial sewing machines.
•
Maintained a clean and organized work area to
ensure an efficient production process.
•
Worked collaboratively with other team members
to meet tight deadlines in a timely manner.
•
Provided detailed instructions for seamstresses
working on complex projects.
•
Developed creative solutions to challenging
problems related to the design of garments.
•
Inspected finished products for quality assurance
before delivery or shipment.
•
Assisted with designing custom patterns based on
customers' measurements and preferences.
•
Provided excellent customer service by responding
promptly to inquiries and addressing any issues
that arose.
•
Ensured safety protocols were followed while
performing tasks within the workshop
environment.
•
Implemented innovative methods for streamlining
existing processes within the workshop
environment.
•
Performed minor maintenance duties on industrial
sewing machines as needed.
•
Identified potential areas for improvement related
to workflow processes and efficiency.
•
Contributed ideas during brainstorming sessions
focused on improving production output levels.
•
Adhered strictly to all company policies regarding product quality standards.
•
Demonstrated strong knowledge of various fabrics
and their properties for optimal stitching results.
•
Assisted seamstresses in fabric cutting, pattern
tracing and garment construction.
•
Efficiently operated industrial sewing machines with accuracy and precision.
•
Cleaned and organized equipment and work areas,
keeping workspace operating smoothly.
•
Able to work independently or collaboratively
within a team environment depending upon project
requirements.
•
Proven ability to meet strict deadlines while
ensuring high quality standards were met.
•
Excelled at accurately measuring and cutting fabrics to ensure proper fit and construction.
•
Finished all garments on time, inspecting for quality before client delivery.
•
Possessed strong organizational skills which helped keep work areas neat and tidy.
•
Communicated with customers to determine
specifications, needs and preferences for clothing
items.
•
Created labels for customer garments and articles
to maintain organization.
•
Operated and maintained various equipment,
sergers and other sewing machines.
•
Measured customer dimensions accurately to
promote proper fit of garments.
•
Applied knowledge of garment construction
techniques such as pleating, tucking, shirring,
gathering, smocking, quilting.
•
Mastered the use of a variety of industrial machines such as sergers, coverstitches, and overlockers.
•
Displayed excellent attention to detail when
constructing garments from start to finish.
•
March 1986 - August 1988
Floor Maintenance Technician
Lowes, Ft Pierce, Florida
Demonstrated advanced skills in sewing, tailoring, and pattern-making for multiple types of garments.
•
Communicated effectively with customers about
their needs regarding alterations or repairs.
•
Stripped wax from vinyl composite tile floors with
high speed buffer machine.
•
Managed inventory of supplies including chemicals, cleaning products, and paper goods.
•
Assisted in developing preventive maintenance
plans for keeping floors looking like new over time.
•
Adhered to all safety precautions while operating
power equipment such as buffers and scrubbers.
•
Conducted periodic inspections of flooring areas for damage or wear.
•
Regularly inspected tools and equipment for any
signs of wear or damage before use.
•
Trained new employees on proper techniques for
maintaining hard surface floors.
•
Performed daily cleaning and maintenance of hard
surface floors, carpets, and tile surfaces.
•
Provided excellent customer service while
interacting with clients regarding their floor
maintenance needs.
•
Applied new sealers and finishes to hard surface
floors using auto scrubbers.
•
Worked collaboratively with the janitorial staff to ensure that all areas were kept clean and
presentable at all times.
•
Ensured proper labeling of chemical containers in
accordance with OSHA regulations.
•
Cleaned up spills promptly to prevent staining or
damage to the flooring material.
•
Assisted in moving furniture when necessary for
deep cleaning or maintenance purposes.
•
Followed established procedures for mixing
chemicals safely according to manufacturer's
instructions.
•
Responded quickly to emergency situations
involving spills or flooding on the premises.
•
Implemented strategies for reducing costs
associated with floor maintenance activities.
•
Maintained a safe working environment by
adhering to all safety protocols.
•
Maintained accurate records of work performed
including materials used and labor hours
expended.
•
Completed minor repairs on carpeted areas such as
patching holes or tears in fabric.
•
Repaired damages on hard surface floors including
replacing tiles and grout repair.
•
Utilized various tools such as buffers, burnishers, extractors, vacuums, mops, and other related
equipment for floor care.
•
Assessed condition of carpets to determine best
cleaning methods for each area.
•
Diagnosed problems with floor care machines and
performed necessary repairs.
•
Utilized advanced knowledge of carpet fibers to
select appropriate cleaning agents and solutions.
•
Cleaned upholstery using steam cleaner or dry
extraction method according to manufacturer
instructions.
•
Responded promptly to client requests regarding
additional services or repairs.
•
Maintained a safe work environment by adhering to
OSHA regulations at all times.
•
Documented data related to completed jobs
including time spent on each task.
•
Operated a variety of industrial grade machines
such as scrubbers, sweepers and extractors to
clean different types of surfaces.
•
Followed detailed procedures when mixing
chemicals for cleaning purposes.
•
Maintained records of supplies used during each
job assignment accurately.
•
Performed deep cleaning services such as
shampooing, waxing and buffing floors.
•
Transported materials between sites as required
for job completion.
•
Ensured that floors were free from dirt, dust and
debris at all times through regular maintenance
activities.
•
Provided technical support over the phone or via
email when needed.
•
Demonstrated excellent customer service skills
while interacting with clients on the job.
•
Monitored inventory levels of supplies needed for
daily operations.
•
Developed innovative strategies for improving
efficiency in day-to-day operations.
•
S K I L L S
• Recruiting Clients
• Escrow Management
• Lender Relations
• Marketing and Advertising
• Property Tours
• House Showings
• Closing Sales
• Payment Collection
• Lead Follow-Up
C E R T I F I C ATIONS
• Ma#44917
• SL3547768
R E F E R E N C E S
References available upon request
VOLUNTEER E X P E R I E N C E
January 2014 - Present
Laundry Assistant Watchtower, Palm Coast, Florida March 2000 - Present
Maintenance Worker LDC, Deland, Florida
C OMMUNITY S E R V I C E
January 1981 - Present
Teacher's Assistant Kingdom Hall, DeLand, Florida
Contact this candidate