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Call Center Account Manager

Location:
New Haven, CT
Salary:
40000
Posted:
January 16, 2024

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Resume:

Brooke Garbisch

New Haven, CT *****

ad2tub@r.postjobfree.com

+1(203) 361- 8659

Work Experience

Payroll Clerk

Town Fair Tire/Mavis - East Haven, CT

October 2020 to September 2023

Backup to payroll manager. Confirm regional stores time cards complete. Track PTOs. Garnishments for Town Fair Tire corporate and stores. Enter agency call temps into system. Terminate from system. Handle payouts for involuntary terminations.

Call Center Agent

Town Fair Tire - New Haven, CT

November 2019 to October 2020

Town Fair Tire is a regional tire corporation servicing the NorthEast with over 100 stores.

Call center service agent in the corporate call center based out of East Haven, Connecticut. I handled a high volume of calls primarily setting tire and labor appointments to ensure customer satisfaction. Additionally dissatisfied clients may call for resolution.

Account Manager

Mastech Corporation - Pittsburgh, PA

February 2011 to October 2012

Promoted from Recruiter May 2012

Mastech is a publicly traded $100million corporation specializing in the placements of information technology personnel.

My role entailed calling existing consultants to ensure satisfaction with current assignments as well as obtain leads on their client sites. Qualify each of the openings discovered. Build relationships with the offshore recruiting staff while coaching them to provide resumes for openings. Submit resumes to clients, schedule interviews, prepare candidates for interviews, extend offers, and negotiate terms.

As a recruiter I gained valuable experience working with both Green Card and H1-B candidates. When presented with an opening sourcing began within the established database. From there job boards and networking sites were utilized. Phone interviews were conducted with the candidates. Resumes were presented to account managers. Upon request interviews were arranged, subsequent offers were extended, and terms negotiated.

• Runner-up Recruiter Rookie of the year

Contract Recruiter

PRISM Group

January 2010 to January 2011

Sourcing, screening, recruiting, head hunting, and closing contract, contract to hire, and direct hire candidates for technical positions across the U.S. At one point 14 concurrent searches were being run, the majority of which were for contract and contract to hire candidates for a Fortune 500 company. The remainder are exclusive direct hire searches. For those, Linked In is the number one sourcing tool on which candidates had been found to date.

Roles: Software Engineers, Web Developers, Systems Engineers, SEO Consultants, Business Analysts, System Administrators, Network Administrators

Primary Technologies: C#, ASP.Net, SQL Server, Java, Oracle, CSS, HTML, Flash, C, Unix, Linux, Windows, Cisco, Veritas, Nortel, Solaris

Business Developer

Apariant - Denver, CO

February 2007 to May 2009

Apariant placed Information Technology personnel on contract, contract to hire, and direct hire engagements.

Built an IT Staffing Territory in the Denver Metro area from scratch in an independent environment. Developed and maintained strong client and contractor relationships, supervised local recruiters, conducted candidate screens and interview preparations, extended and closed candidate offers, provided ongoing customer service. Developed individual sourcing strategies for exclusive clients. Averaged 12-14 openings.

Roles: Software Engineers, QA Engineers, Web Developers, DBAs, Data Warehouse Developers, Business Analysts, Systems Engineers, Network Engineers, System Administrators, Desktop Engineers, SAN &NAS Engineers, Helpdesk Technicians, NOC Engineers, Unified Communications/Telecom Engineers

Primary Technologies: C#, ASP.Net, C++, Java/J2EE, Open Source Test Tools, Mercury, Flash, Flex, PHP, SQL Server, Oracle, T-SQL, PL/SQL, Visio, Unix, Linux, Windows, Cisco

* Top Account Manager

* Highest Yearly GP: $405,000

Contract Recruiter

Hire Advantage Denver, CO

September 2006 - February - 2007

The Hire Advantage is a Boutique Staffing Firm which specializes in placing Information Technology professionals on contract, contract to hire, and direct hire engagements via both standard recruiting and head hunting practices.

Sourced, screened, recruited, head hunted and closed contract to hire and direct hire candidates for technical positions in CO and IL. Worked on seven positions with multiple hires per skill set.

Sr. Account Manager

PRISM Group

June 2005 to September 2006

is a Boutique Staffing Firm which places Information Technology personnel on contract, contract to hire, and direct hire engagements in the Denver Metro area.

Developed new business in the Denver Technology Center and Golden, CO. Maintained strong client and contractor relationships, supervised delivery, conducted candidate screens and interview preparations, extended and closed offers, and provided ongoing customer service. Developed individualized sourcing strategies for exclusive clients. Averaged 10-12 openings.

Roles: Software Engineers, DBAs, Data Warehouse Developers, Data Modelers, ERP Consultants, Desktop Engineers, System Administrators, Business Analysts, Support Engineers

Primary Technologies: C#, ASP.Net, Visual C++, J2EE, RPG/AS400, Great Plains, SAP, Cisco, Oracle, SQL Server, T-SQL, PL/SQL, ETL, Windows, Linux, Unix

* Top Account Manager

* Highest Annual GP: $505,000

Account Manager/Recruiter

Apex Systems Inc

May 2004 to June 2005

Apex Systems specializes in placing Information Technology personnel in contract and contract to hire engagements.

As an account manager I developed business in Northern Colorado inside already existing and new accounts, managed two technical recruiters, and formed strong client relationships. As a recruiter I sourced, screened, recruited, and closed candidates for contract and contract to hire engagements in the Denver Metro area. Averaged 6-12 openings.

Roles: Software Engineers, DBAs, Helpdesk Analysts, QA Engineers, System Administrators, Desktop Engineers, Network Engineers, Cable Technicians, SAN Engineers

Primary Technologies: C#, ASP.Net, SQL Server, J2EE, Oracle, DB2, Windows, Unix, Linux, EMC, Brocade, Cisco

* Closed the most new contracts in the Western Region

* GP: $190,000

Education

Bachelor of Arts

University of Arizona - Tucson, AZ

2019

leadership

National Outdoor Leadership School



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