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General Manager Customer Service

Location:
Sacramento, CA, 95814
Salary:
175000
Posted:
January 16, 2024

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Resume:

Scott Allgier 916-***-****

Professional Summary and Objective:

Leveraging my extensive experience as a seasoned General Manager and Executive. I managed the operations of a full-line builder service center which involved selling, installing and servicing around 8,500 homes annually. Additionally, I established and expanded a regional logistics and transportation company, scaling our team from a few dozen drivers to over 150, spanning seven states. The growth trajectory for each of these businesses consistently averaged between 10% to 15% annually. I develop systems, processes and people and am eager to bring my leadership skills and expertise to an organization's leadership team, with a strong commitment to making a high-impact contribution.

Work History:

Executive Advisor – ExecHQ, Principal Folsom, CA

June 2023 to Present

Delivering consulting services to businesses, encompassing sales strategy, general business management, organizational development, and strategic process enhancement.

General Manager - Director of New Construction, Northern California

Timberlake Cabinetry Rancho Cordova, CA

June 2017 to June 2023

Managed a full-service organization (sales, design, order, installation, service and warranty) providing cabinetry for production new home construction of up to 40 homes per day.

Maintained P&L responsibility of $75,000,000 and approximately 100 direct employees.

Directed, trained and oversaw Sales Teams, Field Teams and Customer Service Teams.

Oversaw sales, hiring, training, safety, leadership development and organizational development.

Developed new business, operational strategy and realized growth of 10% to 15% YOY.

Coordinated with the manufacturing plants and logistics departments for on-time completion.

Pursued complete customer satisfaction as the driving force behind all decisions.

President/CEO

B&G Delivery System Inc. Sacramento, CA

March 2012 – March 2017

Assumed full managing responsibility of B&G Delivery System Inc. and B&G Franchising Inc.

Created strategic partnerships with carriers in Idaho, Arizona, Washington and Oregon to complement the B&G multi-state logistics network.

Coordinated major projects with Fortune 500 clients’ logistics teams.

Integrated transportation with customers’ distribution centers and transitioned their previous logistics structures to pre 8 a.m. daily stock orders.

Improved transit and service while reducing delivery costs.

Vice President/General Manager-

B&G Delivery System Inc.

June 1989 – February 2012

Drove business development, sales and development of large multi-state contracts, demonstrating excellent communication and presentation skills.

Negotiated and implemented shared-dedicated logistics and distribution for Fortune 500 clients.

Expanded from California into six additional western states.

Created, sold and managed franchises and franchise operations.

Oversaw all of the daily functions of Operations, Accounting/Finance, Human Resources and Customer Service departments.

Supervised department heads and established Key Performance Indicators.

Coordinated all aspects of the corporation including: operating authorities, legal and regulatory, insurances, labor compliance, facilities, business development, fleet maintenance, safety, hiring/firing, training, etc.

Skills and Core Competencies:

Leading teams and initiatives

Driving business development efforts

Strategic sales management

Operations management

Employing critical thinking for strategic planning

Management/Supervisory team development and fostering process improvement

Developing and training “In-house” operations and outside field operations

Budgeting, contract negotiation, sales closure and delivery

Championing team building, training, mentoring and continuous process Improvement

Cultivating customer relationships and providing top-tier customer Service

Selling and operating independent franchises

Strong written and verbal communication skills

Motivating, teaching and training

Safety focused

Education & Certifications:

Bachelors of Arts: Business Administration

The Masters University Santa Clarita, CA

Concentration in Management

Board Chairman- Sun River Church, Rancho Cordova and Grace Bible Church, Fair Oaks

State Contractors License #526100 (C-6)

Scott Allgier • Folsom, CA • ad2tu5@r.postjobfree.com • 916-***-**** • www.linkedin.com/in/ScottJAllgier

Skilled manager, executive and vice president. Business development, strategic sales and operations management. P&L management. Business management degree. Leadership skills, training and developing teams. Collaborative leader, team builder and strategic planner. Entrepreneurial and creative with strong interpersonal skills. Business leader who is at ease with executive presentations and meeting with field personnel. Develops, trains and directs teams to provide true customer satisfaction.



Contact this candidate