Delinah Mainez

**** ********** ***

Antelope, CA 95843

916-***-****

ad2ttt@r.postjobfree.com

Professional Profile:

Exceptional customer service and communication skills. Over 20 years customer service experience. Knowledge of office clerical duties. Recognized for ability to cultivate productive partnerships with colleagues and customers. Strong work ethics, proactive, strong organization and time management skills. Thorough knowledge of professional personnel practices and procedures. Communicate effectively with guests, team members, and management in verbal and written form.

Professional Experience:

Walmart - West Sacramento, CA

Department Manager August 2012 - Present

Duties Performed:

Ensuring that associates are trained in current procedures

foster a positive work environment leading by example

working to resolve customer care complaints

growing department sales and meeting performance goals

conduct interviews to meet staffing demands for the area

keeping track of inventory counts

placing inventory orders

cash register

Environmental Services Manager (EVS)

Duties Performed:

Trained employees on the proper practices of cleaning and housekeeping of facility;

obathroom/toilets

osweeping and mopping

odusting

osanitizing

oorganizing

Inventory maintenance of cleaning products

Followed consistent cleaning schedule

Safety team leader (lead meetings for safe practices of employees around the store)

AM/PM - Roseville, CA

Store Manager May 2006 - October 2011

Duties Performed:

Safeguard cash on hand opening and closing all tills and ensuring integrity off safe locking, managed two locations and executed opening and closing daily

Greet customers entering and exiting

Supervised all staff with a growth and coaching mindset to allow them to take on more complex assignments and positions

Fulfilled all convenient store needs independently and without supervision to supports multiple revenue streams

Coordinated all schedules

Balanced all registered after each shift

Trained all new hires

Received orders and kept track of inventory

United States Postal Service (USPS) - West Sacramento, CA

Mail Handler December 2001 - November 2006

Duties Performed:

Unload mail from trucks, separate all mail received from trucks and conveyors for dispatch to other conveying units that separate and deliver mail for distribution areas

Placed empty sacks/pouches on racks

Labels prearranged where rack are marked

Dumps mail from sacks

Removed and cut ties, faces letters/mail, carries all mail to distributors for processing

Places processed mail into sacks

Removed filled sack, separates all bulk mail for dispatch, separates and delivers mail for delivery to distribution areas

Continuously evaluates and identifies opportunities to drive and process improvements that positively impact the customer experience

Assist customer by determining requirements

Answering inquiries and resolving problems by fulfilling requests and canceling parcels

Data entry; daily logs of progress, ensures programs are running smoothly

Qualities:

oCommunication

oDecision Making

oTime Management

oSelf-Motivated

oLeadership

oAdaptability

oTeam worker

oAbility to work under pressure

oConflict Resolution

oCreativity

Contact this candidate