SATYA PRIYANKA

TANGIRALA

PROFESSIONAL SUMMARY

Skilled professional with experience in collections, customer service and data

entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. WORK HISTORY

Collections Specialist, 09/2022 - 07/2023

Bill Gosling, Newmarket, Ontario, Canada

• Responded to customer inquiries and provided detailed account information.

• Analyzed customer financial records to determine appropriate payment plan.

•Researched accounts and completed due diligence to resolve collection Problems.

•Maintained high volume of calls and met demands of busy and productive

Group.

•Trained new team members on scripts, company services, and collection

strategies.

• Processed debtor payments and updated accounts to reflect new balance.

Monitored customer accounts for payment delinquency and initiated collection efforts.

• Quantified debtor balances to avoid late payments and bad credit. Worked in call center environment handling manual and automatically Cherry Hill, NJ

609-***-****

tangirala.satyapriyanka@gm

ail.com

SKILLS

.

• New hire training

• Domain: Banking, Collections

• Applications: Shaw Spectrum

• Payment Acceptance

• Coordinate payment plans

• Collections agency relations

• Auto dialers

• Credit and collections

• Domain: Banking, Collections

• MS Office, Excel, Powerpoint,

• Languages Known : English,

Telugu, Hindi

dialed outbound calls.

• Used skip tracing and other techniques to locate debtors. Maintained accurate records of customer accounts, payments and payment plans.

• Used probing techniques to determine debtors' reasons for delinquency.

Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.

• Processed payments and applied to customer balances. Contacted customers to discuss past-due accounts and negotiated payment plans.

Delivered exceptional customer service on collection calls and maintained

calm and professional demeanor.

Established relationships with customers to encourage payment of delinquent accounts.

• Achieved performance goals on consistent basis.

EDUCATION

Bachelor of Technology, Information Technology, 05/2013 SLC'S Institute of Engineering And Technology - Hyderabad Telangana ACCOMPLISHMENTS

• Awarded with Organizing certificate for NATIONAL LEVEL TECHNICAL FEST at college

• Gained knowledge on Ethical Hacking by participating in ETHICAL HACKING workshop conducted at College

.

Contact this candidate