MARTHA RUIZ

Oakland, CA ***** • 510-***-**** • ad2tt7@r.postjobfree.com

Professional Summary

Highly motivated and committed Medical Assistant with a proven history of superior performance at individual, team, and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to a deadline-driven environment.

Skills

Statistical Analysis

Patient Flow Management

Schedule Management

Documentation and Reporting

Problem-Solving

Program Organization and Quality

Assurance

Staff Coordination

Project Scheduling

Strong Work Ethic

Expense Reporting with Excel

Work History

Medical Assistant, 12/2021 to Current

Cucalon Orthodontics – San Francisco, CA

Prepared patient for orthodontist and performed simple tasks such as tightening braces and conducting preliminary examinations.

Took x-rays, photographs and impressions of patients' teeth and mouth. Set appointments and made follow-up calls.

Improved patient comfort by efficiently assisting with orthodontic procedures and providing clear explanations of treatment plans.

Sanitized, restocked, and organized exam rooms and medical equipment. Directed patients to exam rooms, fielded questions, and prepared for physician examinations. Documented vital signs and health history for patients in clinic and hospital environments. HR Administrator, 10/2019 to 12/2021

Genentech

Develop and execute change management plans, including communication strategies, in support of business change

Assign and monitor employee progress during assignment to training branch by obtaining feedback from training branch and conducting regular calls with trainees while at job shadow branches

Managed and updated human resources files

Wrote job descriptions for openings and arranged distribution through a range of communication channels

Co-presented benefits training workshop for existing employees and new hires Assisted in the intake, update and administering of employee benefits information Customer Service, 06/2017 to 08/2019

Woodtech Inc

Gather and verify all required customer information for tracking purposes Accurately documented, researched, and resolved customer service issues Managed customer calls effectively and efficiently in a complex, fast-paced, and challenging environment

Acted professionally and patiently when addressing negative customer feedback Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and service creating welcoming, positive experiences Preserved revenue streams by utilizing strong communications and negotiation skills, offering refunds as last resort to maintain customer satisfaction. Education

Bachelors of Science: Nursing, Expected in 06/2026 University of San Francisco - San Francisco, CA

Comprehensive Certified Medical Assistant Training Obtained knowledge of: 05/2020 Treasure Island - Francisco, CA

Job Corps, San, Firm knowledge of the healthcare regulations. Acquired clear verbal and nonverbal communication techniques. Accomplished inpatient care strategies including the ability to instruct patients.