Hospitality Management Tourism

La Cañada Flintridge, CA ***** 818-***-**** **************@*****.***

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ROCIO FERNANDEZ

EDUCATION

Pasadena City College, Pasadena, CA

Associate of Science, Hospitality Administration and Management, Expected in 05/2024

Universidad La Merced, Spain

Bachelor of Science, Tourism Management, 06/2017

PROFESSIONAL SUMMARY

Dedicated with extensive experience in the industry, always looking to learn and expand knowledge base. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

SKILLS

Relationship Building

Critical Thinking

Praise and Encouragement

Boundary Setting

Microsoft Word

Behavior Modeling

Safety Instruction

WORK HISTORY

FAMILY NANNY 06/2018 to current

La Cañada Flintridge, CA

Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.

Facilitated relationships with children and parents by developing caring and structured home environments.

Bathed, dressed and helped with teeth brushing as part of bedtime preparation.

Played games, worked on puzzles and read books to young children.

Drove children to dance, cheer and sports practices.

Involved children in caring for household pets and chores.

Worked with children to enforce safe living habits such as asking for help, crossing street safely and avoiding contact with unsafe objects.

RESTAURANT WAITER 07/2020 to 07/2021

Los Angeles, CA

Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.

Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

Explained menu items and suggested appropriate options for food allergy concerns.

RECEPTIONIST 07/2017 to 02/2018

Spain, Hotel Barcelo Punta Umbria Beach

Confirmed appointments, communicated with clients and updated client records.

Answered central telephone system and directed calls accordingly.

Managed multiple tasks and met time-sensitive deadlines.

Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.

Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.

Responded to inquiries from callers seeking information.

Resolved customer problems and complaints.

Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.

LANGUAGES

Spanish

Native or Bilingual

English

Native or Bilingual

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