CHRISTOPHER (DREW) DERSOM

614-***-**** ad2tt1@r.postjobfree.com

Proven leader with 18 years of experience managing teams, processes, and systems that drive internal engagement and deliver to customers as promised.

PROFESSIONAL EXPERIENCE

CampusParc at The Ohio State University March 2022 - October 2023

Safety and Parking Compliance Manager // March 2022 - October 2023

Oversaw all matters related to Safety, and enforcement of parking rules throughout Ohio State University’s Campus. Hired, trained, and managed all Parking Compliance Associates (PCA’s). Built collaborative relationships with senior leaders, business partners and vendors to ensure all processes and policies were met.

●Exceeded all Key Performance Indicators (KPIs) in 2022 and 2023

●Grew team from 4 to 9 in 1 year

●Exceeded revenue goal by over 200% in 2023

●Lead and managed day-to-day operations of the team and monitored teamwork performance to ensure that productivity, quality and service commitments were achieved.

●Organized and executed game day (Ohio State Football), concert and large event parking logistics.

●Introduced and executed implementation of new technology in fleet of vehicles allowing us to track employee productivity

UPS Freight (acquired by TForce Freight 2021) November 2010-September 2021

Regional Supervisor, Revenue Recovery // September 2013 to September 2021

Promoted to Regional Supervisor in 2013. Manage team of 14 — design and measure objectives and schedules for all direct reports to maximize potential revenue recovery. Educate UPS Freight sales team members and customers on procedures and practices. Hire and train new employees, including operations management and sales team members.

●Managed a team of 14 audit specialists throughout COVID-19

●Exceeded 2019 goals while mitigating union workforce strike

●Produced 6.1M in revenue resulting from audit inspections in 2014 (an increase in 5.5% from 2013 results)

●Selected to lead new technology training for operations and sales team members

●Surpassed revenue goal of nearly 6.3M in 2015 (a 3% increase over 2014 results)

●2014 National Inspector of the Year awarded to Central region team member

Operations Supervisor // November 2010 to September 2013

Exceeded profit goals while providing excellent service to the customer. Managed team of 9 associates within dock operations, P&D, and road dispatch.

●Performed at or above company goal in 23 of 25 measurable categories

●Managed most profitable destination lanes in region with an average gain of 12% over a one-month period

●Increased efficiency by 16% through detailed measurement of every item loaded

●Led implementation of security and loss prevention procedures in accordance with company, OSHA, and DOT guidelines

●Led company bid process, in addition to schedule design

Metropolitan Life Insurance October 2009-November 2010

Financial Representative // October 2009-November 2010

Managed and implemented the sale of insurance and investment products throughout Ohio.

●Developed market and exceeded quarterly validation/quota numbers by over 15%

Amtekco Industries (Division of Wasserstrom) February 2005-March 2009

Account Manager // January 2006-March 2009

Promoted to Account Manager in 2006. Managed accounts in the United States, Canada, and Mexico.

●Drove significant monetary savings, increased productivity, and reduced overhead costs through standardization process of pricing

●Decreased loss through development of tailored customer operational manuals

●Re-established relationship with dormant key customer, Hobart Distributors

●Led training for up to 70 territory representatives

EDUCATION

University of Kentucky Lexington, KY

Bachelor of Science, Agricultural Economics & Business

State of Ohio Certifications

Series 6 License to sell Securities and Variable Annuity Products (2009)

Life and Health Insurance License (2009)

VOLUNTEERISM & INTERESTS

Community Service: Actively volunteer and support Santa’s Silent Helper which helps families in need over the holidays. Volunteer at Ronald McDonald House of Central Ohio and support multiple events throughout the year

OSU Buckeye fanatic, avid but poor golfer, Youth Football Coach

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