Kristi Dooley

Anderson Oral and Maxillfacial Surgery

Clinton, TN 37716

ad2tss@r.postjobfree.com

+1-865-***-****

• Throughout a career in Healthcare and customer service, I have been involved in many aspects of

• Customer Service and Administrative services. I am looking to bring all of my skills and knowledge to a company

• who has high standards and expectations of their employees, a company who stresses working as a team. I work well with others and am always looking for new challenges and growth opportunities. I do specialize in great customer service, with a warm welcome. I feel each patient is unique so adapting well is a must. I am a people person and enjoy working with my fellow employees and patients, I am very positive, caring and compassionate person.

•

Authorized to work in the US for any employer

Work Experience

Front Office/Treatment Coordinator

Anderson Oral & Maxillofacial Surgery - Clinton, TN March 2020 to Present

I pretty much run front side of office. From start to finish. Scheduling,check in, checkout, insurance verification,charting,referrals,follow ups,, post op appt,consulting treatment plans with patients,figuring patients out of pocket amounts. I handle marketing and referrals. I go to other offices and do PR. Patient Account Representative

OAK RIDGE BREAST CENTER - Oak Ridge, TN

May 2019 to March 2020

Patient registration, scheduling appointments, answering phones . Insurance verification, insurance billing, pulling orders from Dr inner office software etc Dr. Tech for optometry. I

Dr. Shirnil Channappa O.D. Until 2015. New Doctor came in to practice 2015 Sherril Family Eyecare. Doing the same job for current Doctor.

February 2010 to May 2019

I handle all front end from scheduling appointments, answering phones, billing insurance, insurance verifying, processing referrals, check in- check out, A/P and A/R. Data Entry Processing/posting EOB. Referrals.

Order trial contact lens, inventory, update files, Data E try, filing, reports and refracting test of eyes. Very comfortable use office software MVE .

Front Office Asst

Karns Chiropractic Center

2007 to 2010

Handle all aspects of front end office such as, Answering phones, scheduling, billing, Check in-check out, claims, processing EOB's, developing x-rays, printing off scans for rd. etc. Head Teller/Branch Operations Manager

AmSouth Bank

1999 to 2007

Supervisor

overseeing four teller lines, daily functions for tellers as well as operations. Vault teller responsible for large amounts of cash incoming and outgoing through branch. Responsible for pulling daily reports and distributing to appropriate departments, performs monthly cash audits on each teller. In charge of security and compliance training and coordinate all branch business meetings. Perform annual performance reviews on all tellers. Approve and report weekly time records of tellers to payroll department. Perform end-of-month reports. Sell appropriate bank products or services to refer to appropriate business line. Identify and address customer needs providing a wide variety of in branch services which include opening of new accounts, issuing counter checks, redeeming savings bonds, performing money transfers, receiving loan payments, and selling/buying of foreign currency. Resolve customer problems either through direct personal actions or referral to alternative branch or bank resources. Identify and maximize cross-sale opportunities through customer profiling. Enhance customer relationships by telemarketing bank products. Ensure customer is referred to correct line of business. Perform basic service transactions that take minimal time such as address changes, check orders, giving account balances, performing stop payments and answering phones. Maintain customer's accounts records.

Mechanical Insulator

Quality Plumbing

1996 to 1999

Insulated boiler rooms, steam rooms,

ditch drains, heating & air ducts and copper plumbing lines with fiber glass insulation. Mechanical Insulator

Beville Insulation

1994 to 1996

Same as above.

Assistant Manager

Suntan Station

1990 to 1996

Sales associate, trained all employees, data entry, kept all bulbs changed out in tanning beds, educated customers on how to tan safely, balanced daily sales and deposits, computer processing.

Front End Manager/Bookkeeper

Piggly Wiggly Supermarket

1986 to 1990

Responsible for staffing & training front end of the store, balanced daily sales, balanced all store cash tills, took care of

weekly timesheets, scanning coordinator.

Education

High School Diploma

Clinton High School

1990

Skills

• customer service (10+ years)

• receptionist (10+ years)

• microsoft office (6 years)

• Insurance Verification (10+ years)

• Medical Billing (10+ years)

• Medical Office Experience (10+ years)

• Medical Records (10+ years)

• Medical Scheduling (10+ years)

• ICD-10 (5 years)

• Office Administration (8 years)

• Office Administration (10+ years)

• Microsoft Word (6 years)

• Office Experience (10+ years)

• Front Desk (10+ years)

• Boiler

• Accounting (2 years)

• ICD-9 (6 years)

• CPT Coding (10+ years)

• Medical Terminology (10+ years)

• Medical Coding (10+ years)

• Medical Receptionist (10+ years)

• Clerical Experience (10+ years)

• EMR Systems

• HIPAA

• EHR systems

• Patient Care

• Accounts Receivable

• Triage

• Data Entry

• Experience Administering Injections

• Communication skills

• Computer skills

• Documentation review

• Cerner

• Phone Etiquette

• ICD Coding

• Transcription

• Customer support

• English

• Administrative experience

• Administrative experience

• Typing

• Computer literacy

• Organizational skills

• Time management

• Dental receptionist

• Multi-line phone systems

Certifications and Licenses

Medical Assistant

September 2020 to February 2022

CPR Certification

RDA

July 2022 to October 2023

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