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Supply Chain Customer Service

Location:
Oak Brook, IL
Posted:
January 16, 2024

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Resume:

Komal Julka

Oak Brook, Illinois, United States

ad2tsb@r.postjobfree.com 630-***-****

linkedin.com/in/komal-julka-5b1b22234

Summary

Project Manager

20+ years’ success launching innovative supply chain management processes for organizational growth Repeated success guiding sizeable, cross-functional teams in the development of process and supply chain redesign. Adept in end-to-end project management in the Information Technology and Construction Industries. Proven to deliver results in the stewardship of multi-million dollar budget management to develop effective system designs, client-use procedures, data mapping, product testing to ensure functionality and high quality assurance standards. Talent for increasing sales and delivering customer service to forge solid client relationships. Strong communication skills needed to increase stakeholder engagement and provide staff and user-training across functional levels. Highlights of Expertise Include:

• Strategic Business Planning

• Contract Development/ Negotiations

• Customer Service Processes

• Cost Analysis & Reduction

• Process Redesign/ Change Management

• Logistics & Procurement Management

• Budget Administration / Management

• Supply Chain Management

• Process Redesign / Change Management

• Customer & Staff Training Management

• Network Fulfillment Distribution & Deployment

Experience

Senior Demand Planning Analyst

Parts Town

Aug 2023 - Present (3 months)

Focus on the elevation of customer service levels and stock availability, increasing inventory turns, and minimizing the impact of unproductive inventory through the use of inventory optimization software and other tools

Analyze sales history, vendor performance, and organizational initiatives to maximize inventory availability

Collaborate with supply chain partners (customers and suppliers) to uncover improvement opportunities and help solve critical business problems

Administer changes and updates to the MRP system

Ensure visibility of KPIs through the development and maintenance of reports and dashboards Supply Chain Solutions Analyst

McCain Foods

Jun 2022 - May 2023 (1 year)

Komal Julka - page 1

Handle medium to large size account(s), with a moderate degree of complexity and sensitivity. Work with clients in assisting with day-to-day order processing, tracking, customer inquiries, logistics issues, as well as the credit and deductions process. Develop and maintain strong relationships with Buyers in order to improve the overall experience with McCain. Experience using SAP, PowerBI, Four Kites, and TMS to ensure accurate and efficient delivery cycle. Monitor CPUs with assigned warehouses and customers and ensure approved detention fees and layover fees are documented. Address order claims related to over/short/damage. Report and Review gaps in customer level metrics to assist in improving Case Fill Rates and Order Policy Compliance. Assist process improvement as well as participate in cross-functional teams to resolve client issues or supply chain inefficiencies Senior Project Manager

TruCo Custom Builders

Mar 2011 - Oct 2019 (8 years 8 months)

Provide executive leadership, engineers, and architects guidance on full-life cycle project development scope, budgetary and resource guidelines, risk analysis and contingency plans, and compliance measures to complete multi-million dollar construction projects. SENIOR PROJECT MANAGER (March 2011 – October 2019) Define project requirements, methods, and procedures. Institute industry best practices and identify areas of improvement for implementation of change management strategies. Coordinate vendors, conduct contract negotiations, and monitor contract quality and progress.

Conceptualized strategic risk management processes to reduce financial risk, utilize resources effectively, and complete projects within scheduling frame and on budget.

Collaborated with cross-functional teams and stakeholders, including Jurisdiction representatives, to institute project design changes leading to enhanced operational functionality and efficiency.

Utilized historical projects and prior knowledge to analyze and implement best methods, design practicability, and quality materials to complete projects. Supply Chain Consultant

Accenture

Jan 2003 - Jun 2004 (1 year 6 months)

Directed a team of engineers and logisticians in the development of new business processes for procurement, sourcing, order management, logistics, and supply chain strategy and management. SUPPLY CHAIN CONSULTANT (January 2003 – June 2004) Defined document requirements for client end users along with establishing training documents and materials.

Increased organizational effectiveness through the implementation of order fulfillment, logistics, and reverse logistics applications processes.

Supervised specialized teams during solution defining sessions and provided guidance on design conceptualization and implementation.

Supply Chain Consultant

Roham and Haas

Mar 2001 - Oct 2002 (1 year 8 months)

Monitored application use and identified areas for improved training methods and information. Reviewed daily application interface error logs to initiate appropriate application solutions. Served as the main point-of-contact for all internal and external users on application issues and resolution. Komal Julka - page 2

Conducted research and analyzed market trends to successfully interface with IT and client users to incorporate current processing needs with changing market and configuration needs.

Managed special projects to integrate Manugistics Planning systems into existing processes leading to increased organizational effectiveness and revenue. Education

BU

Bachelor of Arts - BA

Aug 1993 - Jun 1997

Skills

Accenture NewsPage • SAP HANA • Salesforce • KetteQ • SAP, POWERBI, TMS AND FourKites Komal Julka - page 3



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