KEVIN MCGUIRE

917-***-****

ad2ts9@r.postjobfree.com

*** ******* *** **** ** Jersey City, NJ 07307

Senior Technology Support Engineer / IT Support Lead Hardware & Software Troubleshooting / Technical Integration / Network Configuration Project Management / Desktop and Mobile Support / User Training & Support / System Administration

Tech-savvy, resourceful, and dynamic professional with 20+ years’ experience in delivering PC and MAC support, and diagnosing, troubleshooting, and resolving hardware, software, and network related issues in a fast-paced, production environment. An intuitive leader with demonstrated success in analyzing an organization's critical support requirements, identifying deficiencies and potential opportunities, and developing innovative solutions for increasing reliability and productivity improvement and delivering premium customer experience. Possess strong ability to integrate various technologies for both Mac and Windows platforms with the latest technologies. Managing a variety of vendor relationships including software, hardware and various services. Proven ability to combine vision and creativity with well-developed project management and leadership qualities to support successful performances, project objectives, and operational activities. Expert in creating and enforcing user, access, support, and administration practices. Demonstrated abilities to oversee a big picture to fulfil ever changing needs and develop desires for achieving productive results. Areas of Expertise:

• Executive Support – Office & Home

• Direct / Fast Response

• IT Operations & Technical Support

• Hardware & Software Management

• Troubleshooting & Testing / Repair

• Configuration / Network Management

• MDM management, i.e. JAMF

• Platform Development & Implementation

Professional Experience

Major League Baseball - New York, NY

Technology Support Analyst 6/22 – 01/24

• Provide tailored solutions as needed.

• Personable and empathetic to individual

needs.

• Helpdesk Operations & Documentation

• Process Improvement Strategies

• Technology Migration & Upgrades

• On-site & Remote Problem Resolution

• Customer Experience Improvement

Provide day to day support in team of 12 at Headquarters of USA's National Sports. Client base includes customers at all levels of organization, including Top level executives, administration and support staff, remote support for a variety of on the ground staff at all 30 Major League Baseball clubs throughout the country, remote offices MLB Network operations, Replay Operations Center, Minor League Baseball and International Operations. Observe and work to provide IT organizational improvements as required by various teams throughout MLB. Technologies include Mac & PC platforms, iOS, TVOS, iPadOS, extensive Zoom/ DTen support for onsite/remote communications and events. Includes support for Executive Vice-Presidents, Associate Commissioner of Baseball and related support staff and events PepsiCo Global Design Center – New York, NY

IT Operations and Executive Support Lead 11/19-6/22 Lead team of 4 in day-to-day support for users at all levels, up to and including SVP/Chief Design Officer the Chief and associated staff. Ensure corporate IT directives are met and balanced with needs of all creatives. Ensure all new hires receive needed hardware and software. Ensure uptime of onsite corporate networking and servers. Respond to all user requests directly by Design Center IT team.

Disney Theatrical Group / Disney Feature Animation – New York, NY and Burbank, CA Sr. Technology Support Engineer (1996 to 2019)

Spearheaded the management of simultaneous projects for wide range of users within Feature Animation Studio andTheatrical (Broadway) Business Units

Provided hands-on support to users, including staff and executive-level management. Functioned with variety of platforms, including Mac, PC, iOS, Surface, Android, hardware and software, printers, and accessories. Coordinated with user base to assimilate corporate technology requirements, while providing individual solutions to productions as required. Delivered hands-on support onsite and remotely while travelling to domestic and international locations to support production. Supported significant meetings on a number of platforms, including Skype, BlueJeans, Crestron, Polycom, Cisco, FaceTime,Webex, and others. SelectedContributions

Initiated new and improved customer service options, designed internal and customer-facing documentation, and directed support of all Macintosh support and related technologies. Includes Parallels and Hyper-V implementations. Duties include support for President of Disney Animation / Disney Theatrical – 10 years along with associated Senior VPs and support staff/events.

• Implemented client configurations via both SCCM and JAMF Casper solutions by coordinating with Corporate IT.

• Ensured the delivery of remote access using Citrix apps, Okta Verify, and Mobile Pass for VPN connectivity, Jabber Additional experience as Senior Technology Specialist at Houghton Mifflin Company. 1994-1996 & Harvard University 92-94,87-89

Education and Credentials BACHELOR OF ARTS • UNIVERSITY OF DELAWARE – NEWARK, DELAWARE APPLE CERTIFIED SYSTEM ADMINISTRATOR – OS 10.11 & 10.12 APPLE CERTIFIED TECHNICAL COORDINATOR – OS X, THROUGH 10.6 & 10.8 MICROSOFT CERTIFIED SOLUTIONS EXPERT – WINDOWS 10 CISCO CCENT CERTIFIED TRAINING FOR LINUX SYSADMIN CERTIFICATION

Contact this candidate