Customer Service Accounts Receivable
Resume:
STEVEN LUCAS
Bryan, TX *****
******@******.***
Take-charge professional delivering, Executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Work Experience
Customer Service
American Airlines - Houston, TX
May 2023 to Present
• Issue, reissue and refund passenger tickets
• Book, ticket and confirm flight reservations
• Rebook passengers on oversold flights and during irregular operations
• Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
• Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh
• Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
• Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria
• Operate jetways/bridges for purposes of boarding and deplaning passengers
• Make boarding and departure gate announcements
• Deliver domestic/international flight documents
• Perform passenger service flight close-out procedures
• Accept, check and tag passengers’ baggage at resolution centers, full-service ticket counters, and first class ticket counters
• Maintain timeline of flight boarding process
• Perform customer service on the job training
• Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations
• Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters
• Queue lines at ticket counter kiosks and ticket counters
• Clear/verify international documents at kiosk in the ticket counter area and activation stations
• Accept and activate passengers’ self-tagged bags at activation stations
• Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors
• Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts
• Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.
• Respond and assist during security and/or emergency situations
• Provide connecting passengers with gate information Front Desk Associate
Westin Hotel Medical Center - Houston, TX
November 2020 to June 2022
● Conducted staff performance evaluations to monitor progress and individual skills.
● Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
● Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback. Coached and counseled employees to enhance performance and eliminate process lags. Answered phones to respond to customer inquiries and transferred calls to appropriate staff members. Recruited, trained and developed administrative team to support corporate growth and objectives. Maximized revenues and profits by eliminating inefficiencies and building customer loyalty with exceptional support.
Customer Service Representative
Humana - Houston, TX
September 2019 to October 2021
● Responsible for maintaining the enrollment data for all clients.
● Process the enrollment, disenrollment and maintenance of all Medicaid, and Medicare membership for all plans. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Assisted customers with making payments or establishing payment plans to bring accounts current. Answered inbound calls, chats and emails to facilitate customer service.
● Developed strong customer relationships to encourage repeat business.
● Upheld quality control policies and procedures to increase customer satisfaction. Retail Customer Service Agent
Sprint Wireless - Houston, TX
May 2018 to May 2019
● Open and flexible scheduling to meet the demands of the business
● Perform daily opening/closing duties
● Perform daily inventory counts and report to head office
● Report daily on cash management procedures and report to head office
● Ensure that all RMA’s and Buybacks are processed correctly and report to head office
● Successfully complete all Sprint Trainings
● Correctly process all sales transactions in RMS and ensure paperwork accuracy
● Remain current on all Sprint/ERC correspondences regarding the business Store Lead Consultant
Fed Ex Office - Houston, TX
August 2018 to April 2019
● Greet customers in a friendly and professional manner, providing assistance with their printing needs
● Provide excellent customer service by answering questions, offering advice, and helping customers find the best solutions for their projects
● Assist customers with using self-service technology to complete their orders
● Process customer orders accurately and efficiently, including scanning documents, entering data into the system, and collecting payment
● Maintain knowledge of current promotions, policies regarding payment and exchanges, and security practices
● Ensure that all products are properly stocked and displayed
● Monitor inventory levels and order supplies as needed
● Troubleshoot technical issues related to equipment or software
● Train new employees on company procedures and protocols
● Follow safety guidelines when operating machinery and handling materials
● Participate in team meetings and provide feedback on ways to improve processes
● Perform other duties as assigned
Education
Bachelors in Business Management
Wiley College - Marshall, TX, US
May 2017
Skills
• Resource Planning Complaint Resolution
• Customer service
• Leadership
• Accounting
• Business development
Certifications and Licenses
First Aid Certification
Forklift Certification
CPR Certification
Guard Card
Contact this candidate