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Client Service Coordinator

Location:
Gaithersburg, MD
Posted:
January 16, 2024

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Resume:

SHIVA AINLOO

ad2ts6@r.postjobfree.com

240-***-**** (c)

OBJECTIVE

To secure a position with a well-established organization that will enable me to utilize my talent with previous experience in management and excellent organizational, verbal and written communication skills. Seeking to provide quality assistance with planning and coordination. In addition, bringing exceptional ability to prioritize and execute various important projects simultaneously.

QUALIFICATIONS AND AREAS OF EXPERTISE

Strong ability to focus and be flexible in a dynamic working environment

Detail oriented with excellent organizational and program coordination skills

Tri-lingual (fluent in English, French, Farsi)

Proficient in Microsoft Office (Word, Excel, Access, Publisher, and PowerPoint HYATT PLACE NATIONAL MALL – WASHINGTON, DC

Food & Beverage Manager 05/2023 – 10/2023

Recruitment and training of staff

Shift scheduling for over 100 employees

Performance management; Monitor staff performance and provide feedback

Monitor revenues and expensive

Managed three restaurants within the hotel, comp breakfast, Placery and city bar ( rooftop bar)

Hosted events on Eventbrite to promote our rooftop bar

Hosted, set up, and staffed for events and banquets

Purchase and control of inventory

Set up and negotiate supplier arrangements for food and beverage products

Maintain relationship with vendors

BANFIELD PET HOSPITAL – GERMANTOWN, MD

Client Service Coordinator/Veterinary Technician 08/2020 – Current

Conducting initial pet examination, including interviews with pet owners, reviews of past care plans, completing laboratory tests, and taking diagnostic imaging

Taking vital signs, collecting samples and bandaging wounds

Setting up surgery equipment, assisting with anesthesia, monitoring machines during operations, and cleaning up the area post-surgery

Ensuring all in-house animals are fed, watered, and kept in a clean environment

Maintaining documentation and animal care records

Suggesting preventative and maintenance health plans to pet owners

Assisting the veterinarian with spaying and neutering, in addition to inserting a microchip GRANDEUR ADVANCE LASER AND SKIN CARE CLINIC – MCLEAN, VA Administrative Coordinator/Receptionist 09/2014 – 08/2020

Provided a prosperous and friendly atmosphere creating a following of regular guests

Maintained scheduling flow to accompany the convenience of guests and doctors

Alleviated supervisor pressure through marketing, management, and inventory duties

Transitioned filing system to electronic database during business opening process MCCARTHY WILSON LLP – ROCKVILLE, MD

Paralegal 05/2019 – 07/2019

Conducted legal research and presented findings to case lawyers

Drafted legal documents, correspondences and pleadings, including subpoenas and notice of duces tecum

Obtained medical and background information on plaintiffs

Aided in client interviews

SOCO EVENTS – WASHINGTON, DC

Event Planner Assistant/Coordinator 06/2014 – 09/2015

Managed and assigned on-site personal

Interpret and implement plans to specifications of program director

Provided insight of estimates and mid-project adjustments

Assisted in schedule balancing for all vendors, employees, and event attendee NOT YOUR AVERAGE JOES – GAITHERSBURG, MD

Server/Bartender 03/2013 – 02/2014

Completed assigned side work duties at beginning and end of each shift

Assisted guests with directions, entertainment, show event schedules and other information

Practiced proper sanitation procedures and maintained cleanliness of on-stage and back stage working areas

Responsible for greeting guests, taking/verifying orders and entering into POS system

Responsible for maintaining a cash drawer to balance at end of shift

Replenished food and other serving items as necessary; Portions back-up items EDUCATION/CERTIFICATES

University of Maryland Graduated 05/2021

Bachelor of Arts, Communication

Key Courses include:

- Marketing & Diplomacy

- Integrative Network Marketing

- Organizational Communication

Montgomery College Graduated 12/2016

Associate of Arts, General Studies

- Founder & President of Student Business Associate (08/2014 – 12/2015)

- Coordinated & managed weekly educational/skill building activities.

- Lead a team of five to provide a prosperous environment for 30+ members

- Created budget proposals & implemented travel plans for educational trips



Contact this candidate