ANDRES J. ROSARIO

*** ****** **.

HAYWARD, CA ***41

510-***-**** - WORK

510-***-**** – CELL

OBJECTIVE: To obtain a Position in Customer Services

EDUCATION: University of Phoenix, Pleasanton, CA

Bachelor of Science in Business Administration Degree Received 3.73 GPA 07/1999

City College of the City University of NY, NY 12/1988

Computer Technology Completed 39 units 3.5 GPA.

Technical Career Institute, New York City

A.A.S. Degree in Electronics Engineering Technology Degree received 3.5 GPA 08/1984

WORK

EXPERIENCE: ALAMEDA COUNTY SOCIAL SERVICES

Appeals Officer 05/2005 - Present

As an Appeals Officer duties include reviewing appellant actions and case records; discusses case with worker of record or Managers; separates points of fact from points of law; research applicable Federal, State & County eligibility Regulations, recommends on whether to find in claimant’s favor or to go to hearing, negotiates Conditional Withdrawal if appropriate. Research cases, interview appellant, appellant’s representative, responsible worker, witnesses, prepare case for presentation at hearing. Present County’s written Position Statement orally before a Hearing Officer, and or Administrative Law Judge.

Welfare Investigator Technician (IEVS Worker/ ET III) 04/2000 – 05/2005

My duties include assisting Welfare Investigator & District Attorney, by analyzing evidence, implementing court decisions, gathering evidence, reviewing asset match. I process unlimited applications for ongoing cases on low-income families for CALWORKS, Food Stamps, General Assistance, and Medical. I review fair hearing decisions, dispositions, and court actions. I conduct one on one interviews with suspects with fraudulent cases. Compute budgets and generate financial documents. Process Overpayments and Overissuances for the Welfare Fraud Division. Also work closely with the DA and Welfare Investigator.

Eligibility Technician II 06/1990 to 08/1991

My duties included processing applications from low-income customers to determine their eligibility for General Assistance grants and Food Stamps allotments. I was responsible for an on-going caseload, and most times, I assisted other co-workers with their cases being that I was always able to keep ahead of my work. I performed other duties as assigned by the Supervisor. Also refers cases requiring counseling to Social Workers.

Supervisor: Out of Class SET I 06/90 to 12/1993 and 08/1998 to 04/2000

As an Eligibility Sup. My duties include Plan, assigns, supervises; review the work of a unit of 10 Eligibility Technicians’ employees. I reviewed all of their cases for correctness and final approval. I interpreted State and County Welfare regulations as well as agency procedures. I attended a management meeting and reported back to the staff. I conducted staff meetings in order to maintain the necessary communication between management and the staff and to ensure that all policies and procedures were followed. As part of my duties as a supervisor, I worked with employees who were having difficulties. I developed an action plan and assisted the employee with additional training and/or counseling as needed. Also prepare periodic performance evaluations.

HUMAN RESOURCE ADMINISTRATION 03/1986 to 03/1989

Supervisor Eligibility Specialist III

As a Supervisor my duties: Review the work of a unit of Eligibility Specialist determinations, grant maintenance, budgets problems, assist workers identifying problem requiring referral to social workers or other agencies, hold unit meetings to keep staff informed of any changes, submit periodic evaluations of subordinate’s performances. I maintained on-going knowledge of Federal and State regulations and made sure that applicable changes were implemented.

UNITED STATES NAVY RESERVE 08/1985 – 10/2013

Aviation Boatswain Mate Fuel / Master Arm (ABF2/ MA1)

I was deployed for one year to Iraq and recently worked as an Expeditionary Force Detainee Operations at Camp Bucca Iraq. My duties are familiar with detainee camps standard operational procedures; unarmed self-defense; Detainee Information Management System (DIMS); Islamic cultural awareness; forced cell extractions (FCE); escort operations and restrain application. Provide human care and custody of enemy combatants, collect intelligence for Law enforcement and war crimes investigations and execute detainee operations missions in support of Joint Task Force, Iraq. Also performs specialized duties in internal security operations at installations and facilities as a member of the Navy Internal Security Force, provide security for restricted areas, controls entry and exit of military and civilian personnel vehicles and other equipment at access points to restricted areas. Patrols property concentration areas on foot and using vehicle. Enforces general and special orders and regulations applicable to the area operations. Other duties as assigned by the Officer in charge.

A & E STORES (Strawberry’s), New York 1981 to 1986

Department Manager

As a Department Manager I was responsible for interviewing applicants for different duties such as: sales, cashiers, truck drivers and delivery person. In addition, I oversaw Quality Control, Sales, Profit, Inventory, Verification of Orders, and Testing Applicants for Customer Service as well as keep all employees informed of all regulations and procedures of the company. Process yearly evaluations. I used to supervise about 25 people daily.

SKILLS: Bilingual (English/Spanish - speak, read, and write). Excellent communication skills. Self-starter and work well independently and with minimal supervision. Excellent math and computer skills such as WP, DOS, LOTUS, QUATTRO PRO, etc.

Completed Service Excellence Training in October 1996.

REFERENCES: AVAILABLE UPON REQUEST

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