William Olvera

Chicago, IL +1-734-***-**** ad2trq@r.postjobfree.com

EDUCATION

University of Michigan Ann Arbor, MI

Bachelor of Arts, double concentration in Linguistics and Spanish May 2020 PROFESSIONAL EXPERIENCE

RWS Life Sciences Chicago, IL

LV Senior Project Manager September 2020 – April 2023

● Understands and adheres to company Quality Management System (QMS) requirements including (but not limited) to ISO 9001 and ISO 17100 standards

● Coordinates and communicates with interviewers and recruiters for the purpose of conducting debriefing interviews, analyzing results, and making recommendations for improvements

● Coordinates and communicates with translators, research specialists, in-country/client reviewers, and others as needed

● Coordinates with colleagues in other departments for the purpose of ensuring efficient workflow

● Maintains accurate and up-to-date spreadsheets and other documents needed to ensure that there is a complete overview of the current status of LV projects and that information is readily retrievable

● Assists in maintaining and ensuring the reliability of key operating data and databases

● Maintains project and client records as needed

● Makes sure that clients are kept regularly informed as to the status of projects and otherwise communicates with clients as needed to ensure client needs are met and issues are resolved

● Composes or generates a variety of materials (e.g. reports, memos, letters, manuals, etc.) for the purpose of documenting activities, training, providing written reference and/or conveying information regarding the status of projects, etc.

● Ensures that projects are delivered to clients error-free and as specified within established timeframes

● Recommends policies, procedures and/or actions for the purpose of improving efficiency and providing direction for meeting the company’s objectives

● Facilitates effectiveness evaluations and implementations subsequent improvement initiatives

● Knowledge of all company LV project management, graphic layout, and project planning procedures U-M English Language Institute Ann Arbor, MI

Student Faculty Volunteer January 2020 – April 2020

● Proctored weekly Conversation Circles of 6-10 students and faculty ESL learners with the goal of improving English-speaking abilities

● Assisted tenured professors in facilitating academic ESL courses of 15+ graduate students on a weekly basis

● Conducted online and in-person English language tutoring sessions with 5+ graduate students on a weekly basis

● Engaged with teams of 2-5 faculty members to formulate and execute ESL lesson plans for courses of 15+ undergraduate and graduate students U-M Department of Psychiatry, Neuropsychology Program Ann Arbor, MI Research Assistant October 2017 – June 2019

● Analyzed and recorded test data of participants from 30+ research trials

● Managed database of test data from 100+ participants and manually input resulting observations into database from conducted research trials

● Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns

● Conducted extensive literature reviews of 40+ academic articles relevant to objective of study

● Experienced in academic writing relating to research such as data summaries, project abstracts and lab reports

● Presented research methodology and resulting conclusions at University research colloquium to 200 student and 20-30 faculty members University of Michigan Dining Services Ann Arbor, MI Dining Service Worker September 2016 – April 2020

● Prepared and served meals for 1000+ students per shift in an organized and timely manner

● Worked collaboratively with teams of 15-20 staff members to facilitate the maintenance of the dining hall procedures / dining hall closings

● Completed all individual and group tasks quickly and efficiently as instructed by shift managers

● Wiped counters and sanitized equipment to maintain clean food prep and dining areas per federal health standards

● Performed shift change tasks each day to keep store efficient and neat ADDITIONAL SKILLS

● Fluency in Spanish (One semester abroad in Granada, Spain)

● Advanced customer service skills (8+ years of customer-facing work experience in food service and corporate workplaces)

● Experience in translation and interpretation in varying contexts (General translation, Medical interpreting)

● Advanced Skills in Microsoft Office (Excel, Word, PowerPoint, SharePoint Collaborative sites)

● Proficient in Data Entry and Database Management skills