Customer Service Representative
Resume:
Teaunna Bartee
**** ** *** *****, **** Lauderdale,
United States, 33311
*************@*****.***
Customer service representative bringing top-notch skills in oral a written communication, active listening and analytical problem solving skills. Enhances customer experiences by employing service oriented behaviors, understanding customer desires, providing customized solutions to build loyalty. Also an hardworking an passionate job seeker with strong organizational skills eager to secure entry level customer service position ready to help an team achieve company goals. Employment history
Feb, 2021 - Dec, 2023
Customer service advocate
Convey health solutions at Fort Lauderdale Florida My responsibility while working for this company was to assist customers in ordering over the counter medication an groceries that they insurance companies provided for them on their benefits card the company would work with different insurance companies such as Cigna, WellCare, upmc for life, blue cross,scan an more, I would also help clients track their orders an send out catalogs if they didn’t know what they were eligible To use on their insurance plan. Implement proactive measures to improve customer satisfaction and reduce customer complaints. Provide exceptional customer service by understanding and addressing the individual needs and concerns of each customer, ensuring their satisfaction and building strong relationships with them. Collaborate with insurance companies and pharmacy partners to ensure seamless ordering and delivery of medications and groceries to customers.
Develop and maintain a comprehensive knowledge base of insurance plans, policies, and guidelines to effectively assist customers in navigating their benefits and resolving any issues or concerns they may have. Nov, 2020 - Jun, 2021
Customer service representative
Wells Fargo capital finance at Margate Florida
While working as a call center representative for Wells Fargo my job responsibilities were to complete my AOL at the beginning of every call, verify the caller to make sure they were the account holder before giving out any information an also to say thank you so much at least five times in a call daily, while mostly handling fraudulent claims an billing disputes blocking an unblocking cards I was also in charge of keeping financial accounts in order by processing customer adjustments.
Education
High school diploma
Piper high school at Sunrise
Skills
Order fulfillment Credit card processing
Report preparation Report creation
Microsoft PowerPoint Microsoft outlook
Data entry Problem solving
Computer proficiency Record keeping
Call center operations Payment collections
Multi line phone talent Medical terminology
Problem solving
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