Case Manager Customer Service
Resume:
Cheryl Townsend
CONTACT
***************@*****.***
www.linkedin.com/in/townsendcheryl
SKILLS
Microsoft 365 software
Pangea software
Case Magic software
Research
Comprehension skills
Result Orientation
Time Management
Organized multi-tasker
Conflict Resolution
Strong Ethics
CERTIFICATIONS
Certified Occupancy Specialist
(IDN 79650031)
2023
HIPAA Certification
2008
EDUCATION
University of Arizona Global Campus
(In Progress)
Master of Business Administration
Purdue University Global
2021
BS in Human Services in
Youth/Family Services and Administration
Heald College
2009
AA in Medical/Clinical Assistant
PROFILE
Dedicated professional with demonstrated strengths in customer service, company policy and procedure, maintaining accurate files/records, and monitoring documentation. Clear verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals. Offers organizational skills and multitasking abilities required to manage high-volume daily workloads effectively.
EXPERIENCE
Social Services Coordinator
Human Good
2021-current
Collaborated with community resources to organize programming that resulted in an improved quality of life for the residents. Assist residents in applying for social services by completing applications and securing required supporting documents (Award letters, income/benefit verifications, 50059 forms, etc.). I manage, organize, and protect the resident’s confidentiality, documentation, and files, when dealing with a third-party entity. Support the front office by ensuring residents understand HUD policies, the house rules & regulations, and pet/animal rules and policies when a corrective action notice is issued. Create action plans with the resident to rectify lease violations issue and prevent future violations.
Case Manager
The Arc Fresno/Madera Counties
2011-2021
Determined eligibility for day program services based on personal interviews. Implemented proactive resolutions to projected decline in client resources. Organized daily schedules based on accurately assessed and prioritized needs. Encouraged compliance by educating staff on proper documentation of client goal progress. Optimized the relationship of the interdisciplinary teams by reviewing the utilization of treatment goal effectiveness. Helped staff address each client's medical, emotional, and behavioral needs by providing education and training.
References
Available upon request
Contact this candidate