Cheryl Townsend

CONTACT

559-***-****

ad2tr5@r.postjobfree.com

www.linkedin.com/in/townsendcheryl

SKILLS

Microsoft 365 software

Pangea software

Case Magic software

Research

Comprehension skills

Result Orientation

Time Management

Organized multi-tasker

Conflict Resolution

Strong Ethics

CERTIFICATIONS

Certified Occupancy Specialist

(IDN 79650031)

2023

HIPAA Certification

2008

EDUCATION

University of Arizona Global Campus

(In Progress)

Master of Business Administration

Purdue University Global

2021

BS in Human Services in

Youth/Family Services and Administration

Heald College

2009

AA in Medical/Clinical Assistant

PROFILE

Dedicated professional with demonstrated strengths in customer service, company policy and procedure, maintaining accurate files/records, and monitoring documentation. Clear verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals. Offers organizational skills and multitasking abilities required to manage high-volume daily workloads effectively.

EXPERIENCE

Social Services Coordinator

Human Good

2021-current

Collaborated with community resources to organize programming that resulted in an improved quality of life for the residents. Assist residents in applying for social services by completing applications and securing required supporting documents (Award letters, income/benefit verifications, 50059 forms, etc.). I manage, organize, and protect the resident’s confidentiality, documentation, and files, when dealing with a third-party entity. Support the front office by ensuring residents understand HUD policies, the house rules & regulations, and pet/animal rules and policies when a corrective action notice is issued. Create action plans with the resident to rectify lease violations issue and prevent future violations.

Case Manager

The Arc Fresno/Madera Counties

2011-2021

Determined eligibility for day program services based on personal interviews. Implemented proactive resolutions to projected decline in client resources. Organized daily schedules based on accurately assessed and prioritized needs. Encouraged compliance by educating staff on proper documentation of client goal progress. Optimized the relationship of the interdisciplinary teams by reviewing the utilization of treatment goal effectiveness. Helped staff address each client's medical, emotional, and behavioral needs by providing education and training.

References

Available upon request

Contact this candidate