KIM DUDLEY

810-***-**** Flint, MI, ***** ad2tr4@r.postjobfree.com

S U M M A RY

Professional Administrative Assistant duties in a fast-paced environments. Offering keen attention to detail 5 g and strong decision making skills to manage multiple, concurrent tasks. I Self-motivated work ethic to perform effectively in independent or team environments. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Highly efficient and accurate with I strong planning, problem- solving and communication skills. Hardworking and focused offering excellent communication, planning and prioritization skills f demonstrated through over 25 years of performance. I P R O F E S S I O N A L S K I L L S

Administrative Assistant

Customer Service

Distribution

Inventory

Management

Microsoft Office

Payroll

Scheduling

Strong Work Ethics

Executive Support

Office Equipment

Planning and Scheduling

Communication Skills

Data Entry

Documentation

Leadership

Microsoft

Microsoft Windows

Planning

Spreadsheet

Customer Care

Phone Operations

Cash Register

W O R K E X P E R I E N C E

CUSTOMER & ADMINISTRATIVE SPECIALIST May 2012 - Dec 2020 Crim Fitness Foundation, Inc. Flint, Michigan

¢ Maintained administrative and clerical procedures r » Managed computers and relevant software applications

» Practiced training of customer service principles and practices » Data Entry of customers information, office documents, and spreadsheet budgets - Scheduled, answered incoming calls and directs callers to correct departments ¢ Greet and directed all visitors, vendors, clients, and customers with f s excellent CUSTOITIGI' service 1

» Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns i

» Responsible for ordering and maintaining office supplies t » Excellent attention to details Performed customer cash, card, and check transactions - Followed up with customers about resolved issues to maintain high Z e i standards of customer service o Offered technical support and troubleshot issues to enhance office productivity. o Set up conference rooms, technology and materials to facilitate meetings. 0 Provided primary customer support to internal and external customers @ v Delivered excellent customer service, resulting in consistent 100% I x customer satisfaction rating i 3 - Handled majority of calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling t services x n s I JANITORIAL SERVICES/MANAGER May 2014 - Apr 2020

MI Commercial Facilities Maintenance Flint, Michigan Managed a team of 5 employees to obtain work accounts proficiently & effectively as requested o Accomplished multiple tasks within established timeframes

Onboarded new employees with training and new hire documentation Cross-trained existing employees to maximize team agility and performances Evaluated employees' strengths and assigned tasks based upon experience and training Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands

Developed and maintained relationships with customers and suppliers through account development Delivered feedback to decision-makers regarding employee performance and training needs Maximized performance by monitoring daily activities and mentoring team members Maintained professional, organized and safe environment for employees and patrons Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals

LINE WORKER Aug 2015 - Nov 2015

Kelly Services -TRW Automotive U.S. LLC Plant I Fenton, Michigan Assembling anti-skid braking systems for major automotive companies - Inspected final products to assess compliance with quality standards and established tolerances.

Assisted quality assurance by inspecting items and removing defective parts. Supported current production needs by moving items between equipment, conveyors and staging areas. Calibrated equipment to maintain optimal performance. Inspected and tested components, assemblies and power tools for proper 3 functionality. Inspected final products to assess compliance with quality standards and established tolerances Calibrated equipment to maintain optimal performance - Assisted quality assurance by inspecting items and removing defective pans

Inspected products and machines to maintain quality and efficiency JANITORIAL CLEANER May 2014 - May 2014

O4/2020 MI Commercial Facilities Maintenance Flint Michigan, Cleaned, stocked and sanitized restrooms and inspected to deliver guests immaculate, safe environments that reflected well on employer Projected friendly and positive image in interaction with employees and guests and built trusting and supportive relationships with other team members Served in various office, cafeteria and educational settings and gained transferable skills to clean environment to employers' full satisfaction Maintained cleaning equipment, performed minor repairs and communicated with management regarding specific needs for new equipment Delivered quality customer sen/ice to address urgent needs and cleaning requests Performed wide range of manual and machine cleaning to achieve sparkling floors and surfaces throughout companies & corporations Emptied trashcans and transported waste to collection areas Handled equipment, chemicals and materials properly and with caution Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls Ordered and stocked cleaning supplies based on current workload and upcoming jobs Operated and maintained large carpet shampoo machines, industrial washing machines and dishwashers Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping. Swept hard surface floors using broom or push broom dust mop. Sanitized break area kitchen counters, tables and sinks. Dusted surfaces, ledges, fixtures and furniture. Cleaned and sanitized drinking fountains. Wiped light switches, switch plates, door knobs, door frames and door jambs. Hand-cleaned telephones, door knobs, and remote controls. Polished stainless steel fixtures and furniture details. Assembled basic furniture and supplies for offices and other multi-use rooms. Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting. - Checked in and stocked inventory throughout facility. ¢ S i i - Ordered new cleaning supplies for upcoming jobs Kelly ServiceslMott Community College Oct 2009 - Jul 2011 SCIENCES DIVISION/ADMINISTRATIVE ASSISTANT Flint Michigan, 0 Payroll-distribute payroll slips annually, complete payroll distribution sheet, distribute emails and paychecks bi-weekly to faculty, obtain "Special Request Forms" and timesheets each payroll period, process forms to various rates of pay, prepare documents for Dean's review, stock all payroll forms Grades/Clinical Evaluation Forms-notify Dean/faculty of due dates for grades and clinicat evaluation forms via emails and postings, process grade change fomws in timely manner, notify Dean/faculty of missing grades and print semester grade reports for archives 0 Purchasing-generate all division purchase orders and reports (SPO, LPO, & PO) for all supplies, process petty cash and supplies needed from bookstore, dental & nursing AVT orders, budget transfers, assist Dean in monitoring divisional expenses against budget accounts, and various duties » Travel Forms-process travel & mileage forms for payment, process request for Voc-Ed & Professional Development funds and work closely with offices. - Transcribed and composed letters, memos and reports.

» Data entry of memos, departmental letters Feb 2009 - Jul 2009 ADMIN ASSISTANT TO VP/REGIONAL TECH CENTER Flint Michigan, Kelly ServiceslMott Community College » Data entry of memos, departmental letters, and reports for faculty and staff members of the Technology » Inventory of automotive parts purchased in automotive department for spreadsheet data o Providing various administrative assistant duties for Coordinator of Technology Division Department - Composed recordings of employee hours from Perkins and other governmental program listings provided onto educational Timesheet Log » Composed and distribute inter- departmental memorandums (e-mail, fax, documentary and voice) ensuring timely delivery and receipt of important information while maintaining confidentiality, » Provided executive level administrative support to Vice President of Academic Affairs and ten direct reports with demonstrated ability to improvise, improve process, procedures, and meet demanding deadlines » Coordinated with various staff for operational support activities of unit E D U C ATION

Associates of Applied Sciences, ASS: Medical & Medical Transcriptionist June 2005 Baker College of Flint, Flint, MI

C E R T I F I C ATIONS

CPR/AED - Standard (Adult/Child/Infant) Certification by the National Health & Safety Association on 5/6/22 - 5/6/24. CNP Certified Notary Public, Michigan

Contact this candidate