TARA L SMITH

PROFESSIONAL TITLE

DALLAS, TEXAS 214-***-**** ad2tqv@r.postjobfree.com

Professional Summary

Technical Support professional experienced in fast-paced work environment, skilled at resolving complex client issues in a timely manner. Ability to maintain composure and patience during difficult client situations. Strong candidate, who readily adapts to change, and able to juggle multiple priorities and meet tight deadlines without compromising quality. Experience

SAFERENT DATA FULLFILLMENT SPECIALIST 2016-2023

• Work with excel to track data to identify areas for process improvement.

• Verifying the validity of the information and training staff on procedures.

• Communicating with vendors, clients and all levels throughout the organization through outlook.

• Routing orders via ACCIO to multiple vendors after analyzing cost, turnaround time and volume. RANDSTAD STAFFING SENIOR DOCUMENT PROCESSOR CITIGROUP 2012-2016

• Provide for underwriting file review for new loan purchasing from correspondent lenders.

• Maintain investor loan portfolio database used for tracking status of loan submission, review, pending exceptions and final purchase.

• Process final original mortgage trailing documents for delivery to document collateral custodian.

TITLE POLICY RETRIEVAL SPECIALIST CORELOGIC

• Inbound/Outbound calls to & from title insurance, settlement agent and attorney offices as part of a project to obtain a copy of the final lenders title policy on an aged portion of the Chase servicing portfolio.

• Data entry of call conversation and results. Review of accuracy and upload of title policy received. Follow up email for status or corrections as needed. PROCESSOR JPMORGAN CHASE

• Research county recorder's office records for borrower information to include the recorded security instrument for real estate.

• Data entry of complete borrower information to database. PROCESSOR BANK OF AMERICA Review and upload deceased borrower notification documents.

• Send documentation request to the estate of the borrower.

• Data entry to AS400 (iSeries), Commit and SRM.

• Research using iPortal, FileNet and Lexis Nexis

ADVANTAGE (AMO RECOVERIES) TEAM LEAD 2011-2012

• Supervised a staff of 8-10 associates in an Inbound/Outbound call center to solicit short sale opportunities.

• Maintained weekly production standards.

• Completed performance evaluations and reviews including one on one coaching and staff development.

WELLS FARGO LOAN PROCESSING SPECIALIST 3 2008-2011

• Prepared payoff and reinstatement quotes. Prepared, scanned and uploaded foreclosure bid review checklist for approval.

• Processed current attorney foreclosure and bankruptcy invoices for payment.

• Researched aged attorney invoices for payment.

• Obtained loan documents from borrower, attorney and banks as needed.

• Analyzed applicant and property documentation. Ordered required verification documents and follow up with borrower, vendor or internal clients as needed. COUNTRY WIDE/ LANDSAFE CUSTOMER ACCOUNT REP 2008-2008

• Inbound/Outbound call center with an average volume of 150 calls per day.

• Contact prospective appraisers to accept new appraisal orders.

• Verify the fee charged and the turn time for completion of order.

• Act as mediator between the loan officer and the appraiser to resolve issues.

• Review documents and quality. Update system and invoice completed orders. INDYMAC BANK OPS SUPPORT MANAGER 2003-2008

• Coached and developed a staff of 10-12 associates.

• Managed the new loan set up process. Maintained weekly production standards.

• Supported the underwriting, customer account managers, funding, post-closing and account executives as needed.

• Processed electronic and manual wires for the transfer of funds for residential loans.

• Processed miscellaneous checks from closing agents and title companies.

• Researched and cleared rejected wires. Note custodian and loan validation duties. BANK OF AMERICA AVP 1 OPERATIONS MANAGER 1999-2002

• Coached and developed a staff of twenty associates and supervisor.

• Prepared and delivered performance evaluations and merits.

• Managed the paid out real estate process, as well as the paid loan process for cars, boats, aircraft, mobile homes and UCC.

Education

Mansfield Business College —Canton, Ohio 20XX

General Studies – Diploma

Alliance High School —Alliance, Ohio 20XX

Major: Mathematics Minor: Computer Science

Certifications

• Bank of America — Effective Leadership Skills Training

• Effective Written and Verbal Communication Skills

• Managing Conflict Effectively

Contact this candidate