Payroll Processing A Team

Maxine Straughan-Lozano

Alpharetta, GA 678-***-**** ***********@*****.*** LinkedIn

ACCOMPLISHED PAYROLL LEADER

Driving client-facing payroll processing with over $1B payroll liability

Innovative, high-energy and insightful payroll leader with over 25 years of experience in HR and payroll technology

AREAS OF EXPERTISE

Payroll processing and administration

Forecasting of operational needs

Client relationship cultivation and management

Development, execution, and communication of strategic goals

Employee training and development

Professional Experience

1999 - present • ADP • Alpharetta, GA

ADP is one of the largest global providers of Human Capital Management technology

Payroll Manager – Comprehensive Outsourcing (2015 – present)

Responsible for a team of Payroll Processors in North America, as well as dotted line oversight of offshore associates, that process payroll for global employees.

Lead a team of 11 associates who handle payroll processing for 55,000 employees.

Annual payroll liability oversight of over $1 Billion.

Initiated payroll restructuring effort that has resulted in 33% increased efficiency.

Train, development, and mentor team members, as well as provide guidance for Individual Development Plans.

Responsible for team productivity and performance against established standards.

Provide guidance and oversight of payroll escalations.

Responsible for measuring associate performance and quarterly evaluations.

Accountable for associate performance management and handling of performance enablement plans.

Participant in organizational task forces, strategic initiatives, stretch assignments, and collaboration opportunities.

Team Lead – Client Services (2013 – 2015)

Responsible for payroll team workflow to ensure successful client service delivery.

Reconciled inputs and outputs of payroll processing through collaboration across teams.

Trained payroll team on corporate and client standard operating procedures.

Monitored accuracy of payroll completion.

Ensured completion of team’s daily and weekly payroll execution.

Developed and oversaw completion plans of special projects, issue logs, and ongoing requirements.

Collaborated with Tier II associates on payroll escalations.

Ensured continuous process improvement via root-case analysis and engaged partner teams when needed.

Service Consultant III (2004 – 2013)

Responsible for a wide range of confidential payroll handling.

Managed workflow to ensure all payroll transactions were handled properly and timely.

Assigned and processed Daily Client Service Requests.

Maintained proper taxation of employer-paid benefits.

Provided timely, accurate, and complete reporting of desktop incidents.

Performed final reasonableness tests and validation reports for all payrolls.

Client Account Manager (1999 – 2004)

Education

St. Hilda’s College - Belize

Certifications

Certified Payroll Professional (CPP) – American Payroll Association

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