Ebby N. Schifferdecker

Washington, DC *****

ad2tqe@r.postjobfree.com

+1-202-***-****

High-energy individual with extensive experience in front-of-house and back-of-house operations. Remains calm and poised in high-pressure situations. Successful in building and motivating dynamic teams. Work Experience

Leasing Consultant/Administrative Assistant

InterSolutions, LLC - Washington, DC

October 2022 to Present

Property Management

• Presented properties to prospective client in an inviting and persuasive manner

• Promoted unoccupied properties through various media and advertising avenues

• Created personalized presentations of units based on client’s financial requirements and personal taste

• Provided accurate information on the different features of properties and specific units

• Ensured proper maintenance and inspected properties periodically Stand Supervisor-Audi Field

The Levy Company - Washington, DC

February 2020 to October 2021

• Managed the operations of multiple concession stands, while assisting team members and maintaining a safe environment

• Greeted, directed, and responded to guest’s questions and needs

• Familiarized with menu offerings, presentation and pricing

• Ensured proper product control and handling of inventory and equipment

• Followed cash handling policies and food safety/sanitation guidelines Special Order Sales (SOS)/Credit Coordinator

Lowe's Home Improvement - Washington, DC

April 2016 to June 2017

• Communicated with vendors, customers and internal departments regarding returns, payments, or contract fulfillment for (SOS) Special Order Sales

• Reviewed and reconciled in-store reports, completed (SOS) audits in the store while sharing pertinent information with management team and other store employees

• Accountable for training associates on credit policies and procedures

• Responsible for the weekly adjustment of (SOS) reduced priced merchandise

• Physically maintained inventory of appliances in the warehouse that were returned thru special orders Lead Sales Associate/Key Holder

Mephisto Shoes - Washington, DC

May 2015 to November 2015

• Opened and closed boutique

• Efficiently cleaned and maintained appearance of sales floors

• Continues shifting and packing of inventory to customers and partner locations

• Audit inventory

• Hosted local pop up event

Overnight Auditor

Willard InterContinentalHotel - Washington, DC

April 2014 to July 2014

• Communicated with vendors, customers and internal departments regarding returns, payments, or contract fulfillment for (SOS) Special Order Sales

• Reviewed and reconciled in-store reports, completed (SOS) audits in the store while sharing pertinent information with management team and other store employees

• Accountable for training associates on credit policies and procedures

• Responsible for the weekly adjustment of (SOS) reduced priced merchandise

• Physically maintained inventory of appliances in the warehouse that were returned thru special orders Special Needs Coordinator (Pre-K4)

William E. Doar Public Charter School - Washington, DC November 2010 to August 2011

• Identified, documented administered behavioral assessments to students with special exceptionalities and/or in need of classroom accommodations

• Completed progress notes and maintained files for each student receiving services via school check- ins and communicating with fellow teachers and student families

• Gathered information (e.g., child’s school records, psychological evaluation report, or medical examination results) relevant to an assigned child welfare case

• Attended Individualized Education Plan (IEP) meetings, serving as an academic advocate for students and families

• Developed and implemented individualized academic reinforcement and behavioral intervention plans for students in need of additional supports

• Collaborated with classroom Lead teacher in order to develop lesson plans, classroom activities and field trips

Guest Service Manager

MANDARIN ORIENTAL - Washington, DC

May 2005 to October 2010

• Directly involved in the hiring, disciplining, and terminating of front office employees

• Maintained departmental weekly schedules

• Maintained monthly inventory logs for front office equipment and supplies

• Independently researched, responded to, and followed up on tasks and requests from fellow Management and Executive Directors

• Created and transmitted the Daily Communication Form to all departments hotelwide

• Responsible for supporting credit program activities including; processing customer and consumer applications and storing credit applications and transactions

• Oversaw, managed, and developed the SOP’s (standards of procedures) for the PBX department

• Accountable for submitting all sub-departments front office payroll, including all Front Office management

• Directly involved in the reopening of the luxury VIP lounge while overseeing the bar and light fare menu alongside the hotel chefs, for breakfast, lunch and evening meals

• Acted as a personal point of contact for VIP guest and their staff

• Initiated standardized employee training programs that led to significant and consistent increases in operational efficiency and overall customer satisfaction

• Generated over $40,000 in rooms revenue within a fiscal quarter

• Front Office Employee of the Quarter - January 2006 Media Liaison and Youth Coordinator

National Association for the Advancement of Colored People - Baltimore, MD May 2003 to December 2004

• Headed the recruitment for promotional street teams

• Maintained relationships with local nonprofits, current and potential donors, and organizations that provided various services to teenagers and their families

• Coordinated Voter Empowerment events on various college campuses, churches, and political sites in 150 cities along the southeastern region of the United States

• Facilitated communication with local and national press for upcoming venues and voter empowerment meetings

• Liaised with local NAACP youth in various states for voter registration efforts Education

Bachelor of Arts in Telecommunications Management

Howard University

Skills

• Office Management

• Payroll

• Office Administration

• Guest Services

• Accounts Receivable

• Auditing

• Accounts Payable

• Management

• Internal Audits

• Bookkeeping

• Interviewing

• General Ledger Accounting

• Bank Reconciliation

• Field Service

• Account Reconciliation

• Journal Entries

• Financial Report Writing

• Merchandising

• Financial Statement Preparation

Assessments

Customer service — Proficient

December 2019

Identifying and resolving common customer issues

Full results: Proficient

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