Customer Service Representative
Resume:
Olaide Olugbemi
Customer Service Representative
Venus TX 76084
****************@*****.***
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Proven experience providing customer support in busy call center environments in the telecommunication industry.
An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
Strategic-relationship and partnership-building skills - listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes.
Proficiency in Microsoft office suite tools
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Senior Chat Support Agent (Remote)
Apple Inc July 2020 – June 2023
Supported many of Apple’s popular products, from iPhones to iPads to MacBooks to desktop Macs.
Managed up to three chats simultaneously.
Responded to changing environment both in Apple and in the global technological environment.
Provided administrative support to iPhone and Mac Computer customers.
Provided accurate and appropriate information in response to customer enquiries.
Researched and rapidly resolved customer conflicts.
Detailed in case management, follow-up, and follow-through.
Provided customer feedback to Corporate Support Engineering teams via bug tracking tools.
Assisted in product readiness process as appropriate and needed
Maintained ongoing knowledge of diverse technologies.
Provided guidance for complex technical issues and ensure rapid identification of emerging issues.
Customer Service Associate (Remote)
Lynx Services, Irving TX March 2017 – July 2020
Provided prompt, accurate, and friendly customer service.
Engaged in active listening with callers, confirm or clarify information
Handled customer inquiries, billing issues and payment extension/service requests.
Accurately entered customer and claim information into system database.
Calmed irate callers and rebuild trust.
Built sustainable relationships by locating resources for problem resolution.
Followed up accurately and consistently with customers' concerns and issues.
Resolved an average of 350 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, and volume).
Became the lead "go-to" person for new reps and particularly challenging calls as one of the company's mentors and trainers of both new and established employees.
Helped company attain the highest customer service ratings (as determined by external auditors) - earned 100% marks in all categories including communication skills, listening skills, problem resolution.
Commended for initiative, persuasiveness, intense customer focus and dependability in performance evaluations.
Education
Associates degree
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