Mamadou Diallo

ad2tp3@r.postjobfree.com

091********

1st address 73 11th Ave Cubao Quezon City

**** ****** ******* ********* *******

Condominiums Dipolog Taguig

OBJECTIVE

An experienced Customer Service Representative; That when it comes to a Career or Job I am very diligent and efficient. I can speak fluently well advanced in both French and English. At times working as Customer service rep. I know I can ensure to contribute to accelerate the rhythm of challenges in and outside of my career. EXPERIENCE

EDUCATION

SKILLS

Strong French commincation skills. Excellent E-teaching & translation. Good team player (.wiling & open collaborate with others with different cultures ). Good interpersonal & organizational skills. Passionate about helping others and loves interactivity. Self-motivated with ability to learn fast and adapt quickly in team environment. Respectful, honest, empathize and very particular about self-discipline, positive work attitude and good record of attendance & punctuality with attention to details. Handle multi tasks with flexible shift. Familiar with admin tools and applications

Team building Problem solving Decision making

LANGUAGES

French native and English

FIS GLOBAL SOLUTIONS

01/2020 - Present

Team member customer service representative

Financial company. Banking provide transactions card activity card activation

Identifies, researches, and resolves customer issues; Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits

customer feedback to improve service; Responds to

requests for service and assistance in all situations. Maintains confidentiality; Listen to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds quickly and effectively to customer questions.

Other task

Make and receive calls using a telephone headset

Resolving customer customer complaints managing

database records, drafting status reports on customer service issues

Address customers in a professional and respectful manner

QA calibrations

My task is to listen every month 3 calls and notes them by following the rules of the company

Orange Guinea

2015 - 2017

Sales team

My gaol is to convince customers to buy how phone

with our Orange Sim card promo cheaper than the

price himself either it's installment or full pay

University of Labe

2017

English business specialist

1y undergraduate degree

Afrique Eltite ( guinea)

2016

Social science

3 years High school graduated

REFERENCE

Mamadou tafsir fofana - "Telus international "

Team member

091********

Contact this candidate