Customer Service Quality Control
Resume:
ANTHONY M. COLE
Katy, TX ****4
***.*******@*****.***
OBJECTIVE
To leverage my years of client-facing experience, analytic skills, and expertise in the customer service industry into a professional role with the company.
EXPERIENCE
2020-Present Keurig Dr. Pepper Houston, TX
Merchandiser
Stock shelves, racks, cases, bins and/or tables with merchandise and arrange merchandise displays to attract customers.
Place price and descriptive signs on backdrop, fixtures, merchandise, on floor.
Check quantities of goods on display and in stock and service the account to achieve 100% in stock by manually lifting and placing cases or bottles.
Prepare, construct and maintain product displays according to schematics, directions and standards.
Operate hand trucks and pallet jacks to move cases from store room to sales floor.
Maintain all administrative work in a neat and legible fashion. Inform key personnel on market conditions, refused displays and other customer issues.
Submit daily activity report and merchandising reports. Prepare and maintain required paperwork, reports and records.
Maintain merchandising standards while rotating products each time in designated accounts
2019-2020 United Parcel Services Fenton, MO
Quality Control Technician
Documented and maintained reports on overall customer support requirements and satisfaction
Monitored site parcel shipment reports to ensure timely delivery to the end customer per established standards
Ensured site is meeting performance objectives relative to self-inspection of the accuracy, timeliness, and effectiveness of mail manifesting processes.
Adhered to establish methods to document and report performance results to the corporate office
Visually inspected or manually checked work processes from transportation, induction processing, sort and out-load procedures to ensure SOP standards are met.
Documented and maintained records of process deficiencies identified during quality control checks
Analyzed problems, developed, and implemented corrective action to include training.
Maintained historical trend analysis of test results for modifying/enhancing training material and SOPs
Resolved site quality, safety, and security problems and ensured that products are processed and shipped out on a daily basis
Ensured that management is apprised of any customer concerns or quality deficiencies that must be addressed
2018-2020 Clay Automotive St. Louis, MO
Operations Field Manager
Reviewed of dealership financial statements, supporting schedules and internally-generated audit reports
Created and reviewed of trend analysis and various other analytical tools
Assisted with the consolidation of the financial statements for the company’s dealerships and various corporate entities
Monitored and maintained current branch/ service center positions
Coached, mentored and developed staff, including overseeing new employee onboarding and providing career development planning and opportunities
Developed and implemented new methods of internal procedures to improve efficiencies
Successfully marketed the branch/service center within the approved expense budget
Lead employees using a performance management and development process that provided an overall context and framework to encourage employee contribution and included goal setting, feedback, and performance management where required
Updated the area/regional manager regarding profit and loss operating results of the branch
Created a workplace culture that was consistent with the overall organization's and that emphasized the identified mission, vision, guiding principles, and values of the organization
Maintained daily sales and production records as required by ownership
Ensured that all shop equipment is in proper and safe working condition
2018-2019 Financial Freedom Credit St. Louis, MO
Credit Repair Consultant
Provided a complete analysis of a client's credit profile and credit score while maintaining highest level of customer service
Connected with clients and provided solutions for accomplishing their goals through improved credit worthiness
Developed sales strategies to guarantee success and growth
Contacted creditors to explain client's financial situation and to arrange for payment adjustments so that payments are feasible for client and agreeable to creditors.
Established payment priorities to reduce client's overall costs by liquidating high-interest, short-term loans or contracts first.
Coordinated credit and loan portfolio administration support such as monitoring past dues, documented exceptions, collateral value monitoring, and covenant compliance.
Developed and analyzed all types of credit information pertaining to diverse types of loans
2017-2018 Department of Corrections Bonne Terre, MO
Office Clerk
Organized office and assisted associates in way that optimize procedures
Sorted and distributed communications in a timely manner
Created and updated records ensuring accuracy and validity of information
Scheduled and planned meetings and appointments
Monitored the level of supplies and handled shortages
Resolved office related malfunctions and responded to requests and/or issues
Coordinated with other department to ensure compliance with established policies
Maintained trusting relationships with suppliers, customers, and colleagues
Performed receptionist duties when needed
Maintained files and records so that they remained up to date and easily accessible
2015-2017 Department of Corrections Bonne Terre, MO
Janitor
Emptied and cleaned trash receptacles throughout the store and each department
Communicated maintenance needs, problems, and solutions to managers
Cleaned and polished furniture and fixtures
Cleaned windows, glass partitions, and mirrors
Cleaned floors by sweeping, mopping, scrubbing, and vacuuming
Ensured spaces were prepared for the next day according to the company’s SOP’s
Utilized insecticides to prevent infestation by dangerous pests
Performed maintenance and minor repairs
Assisted groundskeeper in yard work
EDUCATION
Saint Louis University St. Louis, MO
Associates of Arts in Communications
SOFTWARE & COMPUTER SKILLS
Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft Power Point, Microsoft One Note, Final Cut Pro, SAP, HP Service Center, Avaya, Adobe CS5, Apple Keynote, Apple Pages, Avid, iMovie, Windows, and the Internet.
PROFESSIONAL SKILLS
Critical Thinking, Detail Oriented, Self-starter, Flexible and able to prioritize, Problem Solver, Organized, Ability to work independently, Ability to adapt in diverse environments, and Multi-tasker.
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