ANTHONY M. COLE

***** ****** *****

Katy, TX ****4

314-***-****

ad2toy@r.postjobfree.com

OBJECTIVE

To leverage my years of client-facing experience, analytic skills, and expertise in the customer service industry into a professional role with the company.

EXPERIENCE

2020-Present Keurig Dr. Pepper Houston, TX

Merchandiser

Stock shelves, racks, cases, bins and/or tables with merchandise and arrange merchandise displays to attract customers.

Place price and descriptive signs on backdrop, fixtures, merchandise, on floor.

Check quantities of goods on display and in stock and service the account to achieve 100% in stock by manually lifting and placing cases or bottles.

Prepare, construct and maintain product displays according to schematics, directions and standards.

Operate hand trucks and pallet jacks to move cases from store room to sales floor.

Maintain all administrative work in a neat and legible fashion. Inform key personnel on market conditions, refused displays and other customer issues.

Submit daily activity report and merchandising reports. Prepare and maintain required paperwork, reports and records.

Maintain merchandising standards while rotating products each time in designated accounts

2019-2020 United Parcel Services Fenton, MO

Quality Control Technician

Documented and maintained reports on overall customer support requirements and satisfaction

Monitored site parcel shipment reports to ensure timely delivery to the end customer per established standards

Ensured site is meeting performance objectives relative to self-inspection of the accuracy, timeliness, and effectiveness of mail manifesting processes.

Adhered to establish methods to document and report performance results to the corporate office

Visually inspected or manually checked work processes from transportation, induction processing, sort and out-load procedures to ensure SOP standards are met.

Documented and maintained records of process deficiencies identified during quality control checks

Analyzed problems, developed, and implemented corrective action to include training.

Maintained historical trend analysis of test results for modifying/enhancing training material and SOPs

Resolved site quality, safety, and security problems and ensured that products are processed and shipped out on a daily basis

Ensured that management is apprised of any customer concerns or quality deficiencies that must be addressed

2018-2020 Clay Automotive St. Louis, MO

Operations Field Manager

Reviewed of dealership financial statements, supporting schedules and internally-generated audit reports

Created and reviewed of trend analysis and various other analytical tools

Assisted with the consolidation of the financial statements for the company’s dealerships and various corporate entities

Monitored and maintained current branch/ service center positions

Coached, mentored and developed staff, including overseeing new employee onboarding and providing career development planning and opportunities

Developed and implemented new methods of internal procedures to improve efficiencies

Successfully marketed the branch/service center within the approved expense budget

Lead employees using a performance management and development process that provided an overall context and framework to encourage employee contribution and included goal setting, feedback, and performance management where required

Updated the area/regional manager regarding profit and loss operating results of the branch

Created a workplace culture that was consistent with the overall organization's and that emphasized the identified mission, vision, guiding principles, and values of the organization

Maintained daily sales and production records as required by ownership

Ensured that all shop equipment is in proper and safe working condition

2018-2019 Financial Freedom Credit St. Louis, MO

Credit Repair Consultant

Provided a complete analysis of a client's credit profile and credit score while maintaining highest level of customer service

Connected with clients and provided solutions for accomplishing their goals through improved credit worthiness

Developed sales strategies to guarantee success and growth

Contacted creditors to explain client's financial situation and to arrange for payment adjustments so that payments are feasible for client and agreeable to creditors.

Established payment priorities to reduce client's overall costs by liquidating high-interest, short-term loans or contracts first.

Coordinated credit and loan portfolio administration support such as monitoring past dues, documented exceptions, collateral value monitoring, and covenant compliance.

Developed and analyzed all types of credit information pertaining to diverse types of loans

2017-2018 Department of Corrections Bonne Terre, MO

Office Clerk

Organized office and assisted associates in way that optimize procedures

Sorted and distributed communications in a timely manner

Created and updated records ensuring accuracy and validity of information

Scheduled and planned meetings and appointments

Monitored the level of supplies and handled shortages

Resolved office related malfunctions and responded to requests and/or issues

Coordinated with other department to ensure compliance with established policies

Maintained trusting relationships with suppliers, customers, and colleagues

Performed receptionist duties when needed

Maintained files and records so that they remained up to date and easily accessible

2015-2017 Department of Corrections Bonne Terre, MO

Janitor

Emptied and cleaned trash receptacles throughout the store and each department

Communicated maintenance needs, problems, and solutions to managers

Cleaned and polished furniture and fixtures

Cleaned windows, glass partitions, and mirrors

Cleaned floors by sweeping, mopping, scrubbing, and vacuuming

Ensured spaces were prepared for the next day according to the company’s SOP’s

Utilized insecticides to prevent infestation by dangerous pests

Performed maintenance and minor repairs

Assisted groundskeeper in yard work

EDUCATION

Saint Louis University St. Louis, MO

Associates of Arts in Communications

SOFTWARE & COMPUTER SKILLS

Microsoft Excel, Microsoft Word, Microsoft Outlook, Microsoft Power Point, Microsoft One Note, Final Cut Pro, SAP, HP Service Center, Avaya, Adobe CS5, Apple Keynote, Apple Pages, Avid, iMovie, Windows, and the Internet.

PROFESSIONAL SKILLS

Critical Thinking, Detail Oriented, Self-starter, Flexible and able to prioritize, Problem Solver, Organized, Ability to work independently, Ability to adapt in diverse environments, and Multi-tasker.

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