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Customer Service M A

Location:
Lawrenceville, GA
Posted:
January 16, 2024

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Resume:

Michelle Wilhelm

Lawrenceville, GA *****

ad2too@r.postjobfree.com

+1-470-***-****

Great customer service skills, multi tasking, works well under pressure and fast paced environment. I'm a self starter and I'm very organized and I'm a team sport. Authorized to work in the US for any employer

Work Experience

Bartender

Iron horse tavern - Norcross, GA

April 2023 to Present

Opening bartender, I have my own keys to the building, the office and the safe. I receive inventory and write checks. Opening bar sidewalk and prep for the day. I take customers food and drink orders, make drinks, food and beverages prep, I handle any customer complaints, questions and concerns, handle cash and customer payments, apply discounts if necessary, train new bartenders and servers. Cashier/Customer Service

Kathleens catch - Johns Creek, GA

August 2022 to April 2023

Opening and closing store, i have my own keys to this store and secrity codes,Selling fresh fish, helping customers with questions, answering phones and taking customers orders over the phone and in person, packaging fish, preparing fish, daily inventory, disposal of any expired fish, shucking oysters, peel and Devein shrimp. Cash out customers, training new employee, handling customers complaints and concerns, clean and close shop.

Bartender

Happy Hour Bar - Lilburn, GA

January 2019 to September 2022

Head bartender, bar manager, open and close bar, responsible for all money (pos, lottery, ding ding). Restock beer and liquor, inventory, check in orders, writing checks, hiring and training new bartenders, taking orders, making drinks, customer service, cashing out customer, sometimes cooking. Handle all customer complaints and concerns, book entertainment, make weekly schedule Server/Bartender

The Melting Pot - Duluth, GA

August 2016 to March 2020

We offer our customers a 4 coarse experience, we prepare fondue table side for our guest to enjoy, we prepare fondue and cooking styles after we get our guest orders. We do a entree presentation and teach our guest cooking times and pairing sauces. We pre buss tables and cash out customers. Closing side work and cleaning sections

Server/Bartender

Sweetwater bar and grill - Duluth, GA

April 2012 to September 2014

Responsibilities

Serving and running food and drink orders. Handling cash and responsible for poker and pool tournaments.

Accomplishments

Multi tasking and working in a very fast pace environment .. Skills Used

Good communication skills, multi task, working fast pace and handling money. Education

GED

Sarasota County Technical Institute - Sarasota, FL February 2009 to June 2009

Skills

• great customer service. computers. (10+ years)

• Bartending

• Host/Hostess

• Serving Experience

• Kitchen Experience

• Cash Handling

• Food Preparation

• Cashiering

• Food Service

• POS

• Upselling

• Cleaning Experience

• Busser

• Customer service

• Leadership

• Staff training

• Communication skills

• Organizational skills

• Serving

• Bartending

• POS

• Food safety

• Food handling

• Alcohol sales

• Restaurant experience

• Cooking

• Cash register

• Cash handling

• Retail sales

• Negotiation

• Sales

Certifications and Licenses

Tip certified

November 2021 to November 2024

TIPS (Training for Intervention Procedures) certification is a program designed to educate individuals who work in the hospitality industry, such as bartenders, servers, and managers, on responsible alcohol service.



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