Keri Robinson

Louisville, KY *****

614-***-**** - ad2tol@r.postjobfree.com

Professional Summary

Performance-oriented Sales Leader offering exceptional record of achievement over 10-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Goal-oriented manager with distinguished experience in transportation/logistics industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Skills

Shipping and Receiving Oversight

Operating Procedures and Policies

Employee Performance Evaluations

Consultative Selling Techniques

New Business Opportunities

Presentation Delivery

Vendor Negotiations

Motivational Leadership

Customer Order Management

Student Engagement

Presentations and Lectures

Competency Assessment

Positive Reinforcement Strategies

Program Operations

Operational Standards

Standards of Excellence

Work History

11/2013 to Current

Operations Manager/Sales Manager

Capitol Express – Louisville, KY

Collaborated with owner to implement continuous improvements and exceed team goals.

Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Exceeded sales quotas and increased profitability through effective sales strategy and business planning. Increased revenue from $750,00 to $5 Million per year

Managed revenue models, process flows, operations support and customer engagement strategies.

Managed accounts to retain existing relationships and grow share of business.

Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.

Supervised operations staff and kept employees compliant with company policies and procedures.

Developed systems and procedures to improve operational quality and team efficiency.

Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Led hiring, onboarding and training of new hires to fulfill business requirements.

Established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.

Developed and maintained relationships with external vendors and suppliers.

Developed and implemented strategies to maximize customer satisfaction.

Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Set, enforced, and optimized internal policies to maintain responsiveness to demands.

Negotiated contracts with vendors and suppliers to obtain best pricing and terms.

Trained new employees on proper protocols and customer service standards.

Trained and guided team members to maintain high productivity and performance metrics.

Responsible for recruiting, hiring and training of team members.

Interacted well with customers to build connections and nurture relationships.

Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Managed purchasing, sales, marketing and customer account operations efficiently.

Mitigated business risks by working closely with staff members and assessing performance.

Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Supervised operations staff and kept employees compliant with company policies and procedures

Developed systems and procedures to improve operational quality and team efficiency

Led hiring, onboarding and training of new hires to fulfill business requirements

03/2009 to 06/2013

Pharmaceutical Sales Specialist

Medco Pharmacy – Columbus, OH

Identified opportunities and developed business cases to introduce new products and features while learning marketing segmentation processes and optimizing product segmentation for positioning, product bundling and pricing.

Documented client interactions, sales and pitches delivered in CRM system.

Communicated with customers by employing effective selling, listening and negotiation skills while using proper terminology, approved messaging and branded materials.

Achieved individual, territory and company goals for sales, market share, call metrics and sample distribution.

Achieved top sales performance award in country for 2009, 2010, 2011, and 2012 by strategically adapting to rapidly changing, competitive environment accounting for nearly $15 million in revenue in sales each year.

Developed innovative branded marketing collateral for use by sales team in sales cycle process.

Used consultative sales approach to understand and meet customer needs.

Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Contacted customers and prospects to generate new business to achieve company growth goals.

Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.

Clarified customer requests, forwarded product information and answered questions to support sales operations.

Resolved order issues efficiently and enhanced customer satisfaction ratings.

Leveraged proven sales methods to increase revenue and surpass sales objectives.

03/2007 to 02/2009

Sales Manager

Elite Expediting Company – Columbus, OH

Handled customer relations issues, enabling quick resolution, and client satisfaction.

Resolved customer issues quickly to close deals and boost client satisfaction.

Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

Met with clients, delivering presentations, and educating on service features and offerings.

Closed lucrative sales deals using strong negotiation and persuasion skills.

Established and cultivated solid business relationships with new or existing customers.

Built relationships with customers and community to establish long-term business growth.

Compiled and analyzed data to determine approaches to improve sales and performance.

Prepared sales presentations for clients showing success and credibility of services offered.

Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.

Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.

Drove sales by developing multi-million dollar contract sales. including the American Red Cross, American Cancer Society, Quest Diagnostics, DePuy Orthopedics, Stryker Orthopedics

Tracked and reported all marketing efforts using Siebel CRM software.

01/2001 to 02/2009

Medical Instructor

American Institute Of Health Technology – Columbus, OH

Supervised and monitored students' use of tools and equipment.

Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.

Kept updated with developments in subject area curriculum, technical and career trends and teaching resources and methods.

Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids such as graphs, charts and slides.

Engaged students in academic and practical conversations that elicited critical thinking, creativity, collaboration and communication.

Established goals for courses with organized outlines and detailed lessons.

Connected instruction to real-world experiences and to students' post-secondary goals.

Maintained laboratory with equipment, tools and supplies to meet course needs.

Deployed technology and current research in instruction and monitored students' progress in use of online learning materials and technology.

07/1998 to 05/2002

Respiratory Therapist

Victorian Village Internal Medicine – Columbus, OH

Collaborated with physicians and other healthcare professionals to develop and implement patient treatment plans.

Educated patients and families on proper use of respiratory equipment and techniques for managing respiratory disorders to improve patient outcomes.

Administered oxygen therapy, aerosol therapy and inhalation therapy to improve patients' breathing and lung function.

Delivered treatment for patients experiencing chronic and acute respiratory illnesses by conducting assessments and providing diagnoses.

Assessed, diagnosed, and treated breathing issues.

Aided physicians with various procedures such as bronchoscopies, ventilator management, and intubations.

Cooperated and communicated with physicians to deliver patient satisfaction and meet compliance with set standards.

Provided antibiotics, bronchodilators, and anti-inflammatory medications with hand-held nebulizers, metered-dose inhalers and positive pressure equipment.

Maintained accurate patient records to track patients' medical history and treatment plans.

Monitored patient's physiological responses to therapy such as vital signs, arterial blood gases, and blood chemistry changes.

Provided comprehensive care to improve and strengthen clients' respiratory functions.

Tested pulmonary function and analyzed arterial blood gas to identify abnormalities and issues with patient lung function.

Maintained patient charts and information, strictly adhering to HIPAA laws and privacy guidelines.

Educated patient and family on patient's illness and available remedies.

Treated patients after conducting assessments and laboratory testing.

Conducted tests such as EKGs and drainages.

Sanitized, restocked, and organized exam rooms and medical equipment.

Obtained client medical history, medication information, symptoms, and allergies.

Assisted with routine checks and diagnostic testing by collecting and processing specimens.

Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

Completed clinical procedures and gathered patient data for interpretation by physician.

Taught patients about medications, procedures, and care plan instructions.

Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.

Explained procedures to patients to reduce anxieties and increase patient cooperation.

Collected pertinent data and calculations to aid physician in interpreting results.

04/1996 to 01/1998

Respiratory Therapist

Pleasant Valley Medical Center – Point Pleasant, WV

Managed and operated mechanical ventilators to deliver airway management.

Collaborated with physicians and other healthcare professionals to develop and implement patient treatment plans.

Educated patients and families on proper use of respiratory equipment and techniques for managing respiratory disorders to improve patient outcomes.

Administered oxygen therapy, aerosol therapy and inhalation therapy to improve patients' breathing and lung function.

Assessed, diagnosed, and treated breathing issues.

Performed bronchial hygiene techniques to remove mucus and secretions from patient lungs and improve lung function.

Provided antibiotics, bronchodilators, and anti-inflammatory medications with hand-held nebulizers, metered-dose inhalers and positive pressure equipment.

Aided physicians with various procedures such as bronchoscopies, ventilator management, and intubations.

Cooperated and communicated with physicians to deliver patient satisfaction and meet compliance with set standards.

Tested pulmonary function and analyzed arterial blood gas to identify abnormalities and issues with patient lung function.

Provided comprehensive care to improve and strengthen clients' respiratory functions.

Maintained patient charts and information, strictly adhering to HIPAA laws and privacy guidelines.

Responded to emergency codes and calls during off-hours and immediately initiated treatment.

Evaluated care policies using patient records and current research findings to develop better treatment.

Conducted tests such as EKGs and drainages.

Education

General Prerequisites

Ohio University - Ironton, OH

06/1996

Associate of Science: Respiratory Therapy

Marshall University - Huntington, WV

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