Sybil Wilkins

**** ***** ******* **

Columbia Heights, MN 55421

612-***-****

ad2toc@r.postjobfree.com

Receptionist/Office Assistant

Walman Optical Company

September 2023-Present

Reviewing and submitting payroll. Entering HR files in the system. Answering Phones. Greeting and signing in guests. Managing employee and guests’ access. Assisting the safety department with safety forms and updates for employees.

Patrol Officer

GSSC/Midwest Patrol

November 2023-Present

Patrol assigned areas to maintain order, prevent illegal activity, enforce laws, and protect the community and citizens.

Leasing Consultant

Bigos Management Company-Golden Valley, MN

August 2022-Present

Scheduling and conducting tours. Generating work orders for maintenance request. Maintaining CRM queue. Assisting guest with rental applications. Auditing Luxer Storage lockers. Updating Lease Renewals. Assist with move ins/move outs. Work with accounting to disburse security deposits refunds and collections of monthly rental payments.

Customer Service Representative

Tennant Company - Eden Prairie, MN

May 2022-July 2023

Creating and processing invoices. Corresponding to customer and service Technicians via phone and email. Work with several teams within the Tennant Company to complete special projects.

WORK EXPERIENCE

Resound GN

Bloomington, MN

Inspection, Packer/Shipper

Nov 2021- Feb 2022

●Inspection approval, packing and shipping

Bloomington, MN

Benefits Outsourcing

May 2019- Dec 2021

WillisTowerWatson

●Manage enrollments and determine employee eligibility

●Evaluate and negotiate with all service providers

●Update and keep employee records

●Advise employees of their benefit options

Minneapolis, MN

Greater Twin Cities United Way

Campaign Representative July 2015 – 2018

Make outbound calls and emails to past donors to renew donations

Prepare and send donation mailers

Use various computer systems to track donations and for internal communications

CenturyLink

St Paul, MN

Credit Consultant March 2015-June 2015

●Received inbound calls from customers for collections, payment arrangements, and billing inquiry

●Met established collection objectives monthly

●Used various computer systems/screens simultaneously

●Built and maintained strong customer rapport

●Consulted, multi-tasked, and problem solved with the customer

University of Minnesota Foundation

Minneapolis, MN

Payroll Deduction Administrator September 2001-March 2010

●Collaborated with gift processors on 5 campuses

●Maintained donation processing for more than 500 individual, recurring accounts

●Supported gift processors in electronically processing daily gifts

●Quickly and effectively resolved customer challenges

●Trained student employee in payroll deduction, who was hired on upon graduation

●Scanned documents for electronic filing

General Security Services Corporation

Bloomington, MN

Monitoring Specialist September 2006 – January 2009

●Dispatched officers to home and business alarms and emergencies

●Monitored offenders on house arrest through GPS tracking, voice tracking, alcohol monitoring equipment, and reported house arrest violations to probation officers

●Worked as lead monitoring specialist on weekends

University of Minnesota Facilities Management

Minneapolis, MN

Office Specialist I January 1998 – September 2001

●Coordinated elevator and escalator repairs in partnership with elevator supervisor

●Managed payroll for the facilities management department

●Dispatched service contractors to handle emergency elevator and escalator malfunctions

TRAININGS AND CERTIFICATIONS

●Project Management, College Level Course, University of Minnesota

●Management Fundamentals, Certificate, University of Minnesota

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