KEITH HIBNER

Residence: Winston-Salem, NC

Email: ad2to1@r.postjobfree.com

Cell: 336-***-****

EXPERIENCE SUMMARY

Program/Project Management with expertise in a broad spectrum of business applications. My experience includes: Program Management, extensive IT Project implementations, process improvement optimization, developing training programs, applying records management policy and creating change management successes. I have an accomplished track record in starting new initiatives, assuming mature operations and successfully guiding both to completion. My experience entails leading teams in the United States and internationally.

COMPETENCIES

Program/Project Management (20 yrs)

Business Process Analysis (11yrs)

Process Improvement (11 yrs)

Former US Army Officer (34 yrs)

Agile Project Management (3 yrs)

Executive Leadership (13 yrs)

Project Leadership (17 yrs)

CX/UX (15 yrs)

Operations, Analysis, Logistics and Acquisition (11 yrs)

Business Development (5 yrs)

Government and Industry Contract experience (13 yrs)

CERTIFICATIONS

Project Management Professional (PMP) (2007-current)

Certified Knowledge Manager (KMI) 2006

Certified Knowledge Manager (KMPro) 2007

SUMMARY OF SKILLS, TOOLS, AND TECHNOLOGIES:

Software/COTS: SharePoint, MSProject, MS Office Suite, Industry specific software for: healthcare, public safety, US military and intelligence community

EXPERIENCE DETAILS

Spok, Project Manager 12/2019 – Present

Provides management, direction and coordination for various Information Technology projects and activities associated with the deployment, implementation and maintenance of Spok internal IT and Wireless customer projects primarily in the healthcare industry. Managed both United States and Australia based projects.

Responsible for ensuring compliance with project life cycle and project management principles through project management tools like MS Project. Maintain timely communication with stakeholders and resources.

Principal involved in the conceptualizing and implementing a customer expereince team, aptly named the SWAT team. Wrote charter document, codified business process and identified parameters utilized by Team.

Major Accomplishments:

Requested to be an original member of SWAT team that successfully led to reduction of open customer issues utilizing Customer Resolution Management tools.

Perspecta, Business Operations Consultant & Project Manager 5/2019 – 11/2019

US ARCYBER Command, FT Belvoir

Provide subject matter expertise and thought leadership in the areas of business operations, user experience of and knowledge management to the Senior Staff of US Army Cyber Command (ARCYBER) Force Development Directorate.

Lead efforts to enhance and manage business processes across the directorate, including coordination of information technology, CX/UX, records management, business continuity plan administration, and Army Force Management and Development community awareness

Booz Allen Hamilton, Inc. Project Manager 10/2018 – 4/2019

US ARCYBER Command, FT Belvoir

Same as Perspecta. Government contract ended with Booz Allen. Transitioned to new company.

US Southern Command (SOUTHCOM) 10/2016 – 09/2018

Provided Project Management leadership to a newly contracted, internationally located Knowledge Services team supporting the Command’s Intelligence Directorate.

Conducted CX assessment of information technologies, map technical environment and business processes, identified technical gaps, developed strategies to close gaps, instituted strategic collaboration platform and monitored metrics to determine progress of new solutions

Led Information Technology, Content Management and SharePoint Services support efforts

Migrated Information Technology (IT) network from local domain to network domain, upgraded to newer SharePoint version, instituted and managed IT and KM training program

Major Accomplishments:

Stood up and managed a project team at a new, international location for Booz Allen Hamilton. Integrated information technology team into work environment managed contract performance and handled all administrative tasks to secure team housing, relocation, security clearance requirements.

SunGard Public Sector (now Superion), Project Manager 01/2015 – 10/2016

Public Safety Agencies nationwide

Provided Project Management services to Public Safety Agencies nationwide for Information Technology (IT) services.

Led matrix project teams in the installation and implementation of technical solutions to include software installation and enhancement, hardware upgrades, migration of enterprise legacy technology systems, professional services technical and training support.

Captured, documented and validated business processes in the development of a custom software development business practice.

Project lead for all custom software development projects including developing statement of work, resource management, budget execution, stakeholder communications, participating in Agile software development process, testing, go-live with customer and project close out.

Utilize MS Project for the management of all project scheduling, resourcing and budgeting. Manage migration of organization’s MS Project portfolio to MS Project Online

Major Accomplishments:

The effective management of an Information Technology portfolio of up to 90 projects with a value of $40 million led the company to create a Customer Issues Resolution Management position in which I was the Project Manager. The position gave me flexibility in identifying and obtaining resources to enable the company to quickly react and resolve customer relationship issues.

CACI, Inc., Program Manager 10/2011 – 12/2014

Defense Intelligence Agency (DIA), National Ground Intelligence Agency (NGIC), US Forces-Korea (USFK), Program Management Office-Ground Sensor (PM-GS), Special Operations Joint Task Force-Bragg (SOJTF-B)

Led portfolio of Information Technology project teams in identifying requirements, determining best technology tool, strategy for migrating technological legacy tools and defining taxonomy for large bi-lingual SharePoint content management solution.

Documented business architecture, information technology infrastructure and data management tools to draft a Knowledge, Processes and Performance Management (KPPM) strategy. Following the acceptance of the KPPM, I worked with key stakeholders to align the DIA organizational strategy with its KPPM strategy

As the Program Manager, I monitored, provided guidance and direction to achieve revenue goals, ensure contract policy enforced and satisfaction by the customer, profitability goals and budget execution.

Identify, develop and work with internal and external resources to build KM product into a CACI core competency.

Major Accomplishments:

Created CACI’s first Knowledge Services framework capability. Established and managed the business development program. Managed $15 million services program at DIA.

Strategic Knowledge Solutions, Project Manager 04/2005 – 10/2011

US Army Forces Command (FORSCOM), XVIII Airborne Corps, 82nd Airborne Division, FT Bragg, NC

Acted in the capacity of IT project liaison between Ft Bragg Senior Level Commands and US Army’s other Major Commands (MACOM), Training and Doctrine Command (TRADOC) and Army Material Command (AMC)

Developed governance documents, SOPs’, resource requirements and deployment strategies of supported Command, Control, Communications, Computers, Intelligence, Surveillance and Reconnaissance (C4ISR) systems to maximize IT applications, tools and processes.

Activities included business process analysis, writing an Information Technology Implementation Plan; defining taxonomies, migrate legacy SharePoint environment to newer SharePoint efforts, documenting the Information Technology network architecture.

Worked with stakeholders in the development of a FORSCOM generated Agile Project Plan to define how best business practices and processes could be applied to improve Knowledge sharing across the command.

Designed and implemented a SharePoint based dashboard to track Key Performance Indicators and organizational metrics.

Participated in the FT Bragg Continuous Process Improvement community of excellence. Participation in this community led to introducing Lean Six Sigma and Kaizan process improvement methodologies to the XVIII Airborne Corps.

Performed Project Management duties supervising geographically dispersed matrixes team. The team was responsible for the promoting, application and capturing best practices in support of information technology activities at their respective location.

Major Accomplishments:

Wrote program policy for inaugural application of Knowledge Management into US Army organizations. Organized the US Army’s first Knowledge Management conference focused on operational applications of relevant technologies.

Northrop Grumman, Military Analyst 10/2001 – 10/2007

Africa Contingency Operations Training Assistance (ACOTA), Mission Command Training Program (MCTP)

Certified Trainer and Subject Matter Expert in three software simulation packages. Instructed soldiers on use of these programs to conduct Warfighter Simulation for training in large scale deployment exercises in support of the MCTP program.

Trained United Nations (UN) Peace Support Operation for an African country’s national army participating in U.S. Department of State’s ACOTA program.

Mentored and trained Sub-Sahara African countries of Botswana, Gabon, Ghana, Nigeria, Malawi, Mozambique and South Africa. national defense forces. Interacted with the countries national-level Army Commanders, US military liaison personnel and U.S. ambassadors.

Major Accomplishments:

Developed Program of Instruction for ACOTA’s Peace Support Operations. This resulted in an increased level of military competency in the national armies of sub-Sahara African countries as they prepared to deploy to support UN Peace Support operations.

US Army Reserve, Colonel 04/1979 – 02/2013

Extensive experience supervising cross-functional project teams of senior level executive staff. Project management approach included developing scope, identifying stakeholders, developing work plan, developing team building plan, conducting risk assessment and mitigation, maintaining communications with stakeholders.

Assigned as Operations Officer in a Field Artillery Brigade administering a $20 million Operations and Training budget. Duties included planning, supervising and coordinating executive level operations related to training, readiness and deployment.

Transitioned Field Artillery Brigade to full digital capability by consolidating all command, control, communications, computers and information systems (C4IS) into the AFATADS digital fire control system.

Retired as Colonel, culminating in three executive level duty assignments; two Logistic Element Brigade Commands and Director of Ammunition Support Element-Army Sustainment Command. Additional leadership assignments include Commandant of US Army Field Artillery Regional School house, twice as an Artillery Battery Commander and Commander of a US Army Field Hospital.

Major Accomplishments:

Led three successful executive level Brigade commands. All three were new commands that I stood up, formed the staff, trained the unit and obtained operational certification.

EDUCATION

MBA; Project Management, Grantham University, 2011

BA; Biology, Southern Wesleyan University, 1979

Command & General’s Staff College, US Army Combined Arms Center, 1996

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