Osayaba Crawley

Vicksburg, MS *****

ad2tny@r.postjobfree.com

+1-601-***-****

CAREER OBJECTIVE

To obtain an position in where I can further my knowledge in the fields of Accounting, Budgeting, Human Resources or Administration. Some place where I can be challenged, while utilizing my skills and experience to contribute to the effectiveness of a business or firm. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Service Desk Agent

Leidos/ 40 Hours Week - Clinton, MS

December 2021 to Present

• Follows security requirements as requested by the Government Security Officer.

• Monitor customer problems to ensure service/resolution.

• Adhere to approved Standard Operating (SOP), written or otherwise.

• Remain on a queue and available to assist end users.

• Utilizing messaging for communication between peers and leads.

• Provide first level End User contact and resolution. While obtaining customer information by answering telephone calls and emails.

• Maintaining documentation of user’s information in system.

• Handle Tier 1 help desk escalations through tickets, chat or phone

• Create accounts and configure hardware as part of on-boarding process.

• Support mobility devices.

Executive Assistant

Magnolia Health /40 Hours Week - Jackson, MS

February 2019 to December 2020

• Interpret pertinent regulations, policies and precedents related to organizational resources and recommend solutions for organizational structure, staffing, administrative procedures, word processing and spreadsheets .Assist with coordinating and overseeing timely response to requests for information.

• Responding to telephone inquiries and arranging meetings, while performing administrative duties.

• Prepare drafts and materials to include correspondences,messages,and reports. Compile and draft assigned legal and other documentations. Prepare data reports, spreadsheets and charts for briefings.

• Support and perform research, including statues and house bills, to ensure compliance with State and Federal contracts.

• Develop policies, guidelines and operating procedures to ensure compliance and efficiency in executing those functions.

• Analyze and interpret new and changing legislation, regulations, and policies.

• Maintain records and follow up to assure in a timely manner. Administrative Assistant/ Financial Counselor/Scheduler River Region Medical Center/ 40 Hours - Vicksburg, MS August 2004 to March 2019

• Manage multiple phone lines, exercising effective communication skills, also customer service and typing.

• Maintain records and prepares time cards and personnel reports. Organize CPT Codes and medical records. Also medical billing and coding. Medical office experience. Utilizing software applications, such word processing, maintaining records, and input data.

• Work daily with office automation equipment and software such as Microsoft Office

• Maintain inventory by ordering parts and supplies for the company. Also run and verify insurance info, such as Medicare, BCBS, Medicaid and more.

• Maintain office technical and administrative files,for the clerical office.

• Edit, process, and file correspondence for the Engineers and Director

• Organize and complete all correspondence for the Engineers

• Manage files, data entry, time keeping and supplies, and performing administrative duties. Answering telephone inquiries, while arranging meetings.

• Manage written and oral communication for all the Directors and vendors needed. Education

Associate's degree in Arts Business Administration Ashford University - Clinton, IA

May 2011

High School Diploma

Vicksburg High School - Vicksburg, MS

May 2000

Skills

• Proficient in Microsoft Office Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, and access data entry, scheduling appointments, managing conference calls, as well as format, print, route and mail documents, and maintain files by applicable regulations

• QuickBooks

• CPT Coding

• Medical Billing

• Medical Coding

• Insurance Verification

• ICD-9

• ICD-10

• EMR Systems

• Word Processing

• Office Management

• Transcription

• Medical terminology

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