Customer Service Branch Manager

Bruce Perkes

618-***-**** • *****@*******.***

Talented Business Development & Business Manager

HR Management Marketing

Strong expertise in all aspects of Business Management. I am highly organized and have delivered customer service excellence for 30 plus years. I am accomplished in successful project leadership and the ability to build and maintain relationships.

Sales & Marketing Management

Project Management

Conflict Management

Client Retention

Site Safety Management

Human Resources

Recruiting

Process Improvements

Customer Service

Employee Relations

Problem Analysis/Resolution

Territory Management

PROFESSIONAL EXPERIENCE

Manpower, Southern Illinois, Metro St. Louis October 1997- December 2023

Branch Manager

Business Management: Manage daily operations, develop creative and productive team through recognition and empowerment. Responsible for processing and managing workers compensation, annual budget, sales analysis, trend and forecast reports. Supported HR functions for staff and associates i.e. performance reviews, wage negotiation, compensation, exposure to qualification process for benefits STD, LTD, FMLA, conflict resolution, onboarding, interviewing, and termination.

Business & Marketing Development: Responsible for the development of new business partnerships.

Client Collaboration: Collaborated with new and existing clients from concept to production to exceed client’s sales goals and expectations.

Leadership: Manage 3 branches: Fairview Heights IL, Creve Coeur MO, O’Fallon MO.

Accomplishments: Continuously meeting and exceeding yearly metrics and strong yearly reviews

Tempus Staffing Service, Memphis, TN October 1995 – October 1997

Recruiter

Leadership: Recruited, hired and trained new employees for customers. Mentored, coached and trained team members and associates.

Communication Management: Maintained contact with clients throughout the hiring process.

Accomplishments: Made many successful matches with our clients and helped local community members find gainful employment.

Kmart Corporation, Corpus Christi, TX July 1988 – September 1995

Conversion Manager & Fashions Manager

Leadership: Managed the Southwest Region Refurbishment Program for 3 years. Trained and developed project coordinators and lead several projects throughout the Southwest Region. Recruited, hired and trained all associates while opening and then managing a new store as Fashions Manager

Communication Management: Maintained contact with corporate leaders on progress and updates on all projects.

Accomplishments: Numerous successful refurbishment projects and a successful grand opening of new store in Corpus Christi as a Fashions Manager

EDUCATION

Bachelor of Arts, Business Management/Marketing, Southern Illinois University, Carbondale, IL

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